Philips Seismic Edge
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TECHNICAL SUPPORT
Before calling the technical support number please make sure you
have the following information available:
••
Model and serial number (located on the inside front cover of
the user manual or on the warranty card) and date of purchase.
••
Computer type, processor speed, and memory available.
••
Computer Operating System (IE: Windows
95, Windows
98,
etc.)
••
On-screen error information.
••
Other hardware sound card is connected to.
Technical Support Information:
·
••
Toll-Free Telephone Number:
1-800-835-3506
••
Operating Hours (US Central Time):
••
Monday through Friday
7:00am -11:00pm
••
Saturday & Sunday
8:00am -10:00pm
••
· Internet Address: www.philipsusa.com
Product Return
Before returning the Philips sound card, you must first contact the
Philips Technical Support group to determine the nature of product
defect. Once the nature of the problem has been determined, a
Return Authorization number and address will be supplied. A
RETURN AUTHORIZATION NUMBER MUST ACCOMPANY THE
RETURN OF THIS PRODUCT.
When returning the product for service:
••
The cost of shipment is at your expense and you assume all the
risk. It is recommended to ship the product through a carrier
that provides proof of delivery and product should be insured.
••
Return Authorization number must be clearly marked on the
outside of the package.
••
Use proper packing materials for shipment
••
A dated proof of purchase proving the product is still under
Warranty
Warranty
: 3-year limited warranty
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