Philips SCN350/INT, Руководство пользователя

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19 Philips · Screeneo U4
10 Troubleshooting
Power cycling
If a problem occurs and you cannot resolve it using the instructions in this user manual, try the
following steps to resolve the problem.
1
Turn the projector off by pressing twice.
2 Wait at least 10 seconds.
3 Turn the projector on by pressing and holding for 2 seconds.
4 If the problem persists, contact one of our customer service centres or your dealer.
Problem Solution
The projector cannot be turned on. • Disconnect and reconnect the power cable, and
try to turn the projector on again.
The projector cannot be turned off.
• Press and hold longer than ten seconds. If this
does not work, disconnect the power cable.
No image from the external HDMI device. 1. Check if the correct HDMI input is selected (HDMI
1 or HDMI 2).
2. Disconnect the HDMI cable or switch off the
HDMI device.
3. Wait three seconds.
4. Reconnect the HDMI cable or switch on the HDMI
device again.
No sound from the external connected
device. • Check the cables to the external device.
• Check that the sound is activated on the external
device.
• Only the original cables from the device
manufacturer may function.
No sound from external HDMI output
device. • On the HDMI output device, set the audio setting
to Multichannel (Raw data) & Stereo (PCM).
No sound when you connect your
computer using an HDMI cable. • Check that the sound is activated on the
computer.
Only the home menu appears and not the
image from the external device. • Check if the cables are connected to the correct
sockets.
• Check that the external device is turned on.
• Check if the video output of the external device is
turned on.
Only the home menu appears and not the
image from the connected computer. • Check that the HDMI output of the computer is
turned on.
• Check if the resolution of the computer is set to
1920*1080.
The projector turns itself off. • When the projector is running for a long period of
time, the surface becomes hot.
• Check that the power cable is connected correctly.
The projector cannot read the USB storage
device. • The projector does not support the exFAT file
system.
• Format the USB storage device in FAT32 or NTFS
format, then use it.