35
Problem
Possible cause
Solution
After I select an
intensity setting,
the intensity light
continues to flash
You have to reset
the device.
To reset the device, switch it off and then on again. If the
intensity light continues to flash, call the Philips skincare
expert team.
The treatment
lights rarely go on
during treatment.
You probably
move the device
either too fast or
too slow.
If you hear no humming sound, you move the device too
slow or too fast. Try moving the device faster or slower.
If the treatment lights are on, you see the application tip
light up solid red and you hear a humming sound, you are
moving the device at the right speed and there is proper
skin contact.
The laser output
window may
be dirty.
Clean the laser output window (see chapter ‘Using
Philips RéAura’).
The contact pins
of the application
tip are not in full
contact with
the skin.
Exert gentle pressure to ensure full skin contact. If the
contact pins are in full contact, the application tip lights
up red. If the device is moved at the right speed, the
treatment lights light up green.
You failed to
apply the laser
performance gel
to your skin.
It is essential that you apply the laser performance
gel to ensure proper skin contact and easy gliding
across the skin.
I do not feel the
laser beam on
my skin during
treatment.
The application
tip is not in full
contact with
the skin.
Exert gentle pressure to ensure full skin contact. If the
contact pins are in full contact, the treatment lights light
up green and the application tip lights up red.
You move the
device too fast or
too slow.
If you hear no humming sound, you move the device
either too fast or too slow. Try moving it faster or slower.
If the treatment lights are on, you see the application
tip light up red and you hear a humming sound, you are
moving the device at the right speed and there is proper
skin contact.
The device
becomes warm
during treatment.
This is normal.
no action required.
