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12 Troubleshooting
This chapter summarises the most common problems you could encounter with the device.
If you are unable to solve the problem with the information below, contact the Philips skincare
expert team for free at 0800 331 6015.
Problem
Possible cause
Solution
The device does
not work.
The battery is
empty.
Charge the device.
The application
tip is not
attached properly.
The status indicator lights up orange continuously to
indicate that the application tip is not attached properly.
Follow the instructions in section ‘A full-face RéAura
treatment in detail’ in chapter ‘Using Philips RéAura’ to
attach the application tip properly.
The application
tip is clogged
with laser
performance gel.
You applied too much laser performance gel to your skin.
You should not apply more than one pea-sized dollop
to each zone. If the application tip gets clogged during
use, detach the tip from the device to clean it. Please
note that removal of the application tip resets the device.
The next laser dose that is applied will be a full one. To
prevent overtreatment, do not apply more than one dose
to each zone.
You have not cleaned the application tip properly.
Remove the application tip and clean it properly
according to the instructions in chapter ‘Using Philips
RéAura’.
You exert too
much pressure.
Exert only gentle pressure to ensure the contact pins are
in full contact with the skin. If there is full skin contact, the
application tip lights up red. If the device is moved at the
right speed, the treatment lights light up green.
The device was
subjected to a
major change
in temperature,
pressure or
humidity.
let the device acclimatise for up to three hours before
you use it. The device can only be used at temperatures
b10°C and +40°C.
The device is
broken.
Contact the Philips skincare expert team.
