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Départ. Technical support- CM640

PROCEDURE

COMPANY RESTRICTED

PHILIPS Consumer

Communications

Centre du Mans

Service Repair Support

VY-V-640-204

Page : 26 of 42
Langue : EN
Date : 09/21/01



PHILIPS ELECTRONICS N.V. 1999

VY-V-640-204

All rights reserved. Reproduction in whole
or in part is prohibited without the written
consent of the copyright owner.

8.4.5

W@P Error messages

Error messages may be displayed on the mobile phone screen. Some of these are listed next:

Network not responding

:

This error message is displayed for various problems, such as:

Network cannot be reached (not enough reception bars).

Login and/or password are wrong.

Subscription does not allow W@P access

Server not responding:

Could be due to:

Bad IP address (gateway parameter).

Internet server is not enabled:

Could be due to:

Bad IP address (gateway parameter).

Not acceptable:

Could be due to:

Bad home page address (URL)

An internal gateway error prevents the gateway from fulfilling your request:

Could be due to:

Bad home page address (URL)

PROCEED http://phone.com

Could be due to:

Bad home page address (URL)

Error content exit size XXXX bytes:

Could be due to:

Too much data are coming to the phone.
Operator dependent.

Try later:

Could be due to:

Network cannot be reached (not enough
reception bars).
Busy network.

Bitmap error:

Could be due to:

The content is not W@P; the image can not
be displayed.

Note: The phone can not be switched off with ON/OFF key when W@P application is used.

It has not to be considered as a

bug.

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Содержание Fisio 311

Страница 1: ...ice Repair Support VY V 640 204 Page 1 of 42 Langue EN Date 09 21 01 PHILIPS ELECTRONICS N V 1999 by Toko toko gsm free org All rights reserved Reproduction in whole or in part is prohibited without the written consent of the copyright owner SERVICE MANUAL Repair for Cellular Telephone Fisio 311 LEVEL 1 LEVEL 2 ...

Страница 2: ... of 42 Langue EN Date 09 21 01 PHILIPS ELECTRONICS N V 1999 VY V 640 204 All rights reserved Reproduction in whole or in part is prohibited without the written consent of the copyright owner SERVICE Manual Last updates DATE MODIFICATION PAGE 07 09 00 REVISION 1 REVISION 2 21 09 01 Code Nomenclature suppressed N 4311 256 03841 Sticker Process Page 39 ...

Страница 3: ...on Of The Transceiver 6 7 2 Description Of The Display 7 7 3 Using The Carousel 8 7 4 Inserting The MICRO Card 9 7 5 Inserting The Battery 9 7 6 Attach The Battery Cover 9 7 7 Removing The Battery 10 7 8 Charging The Battery 10 7 9 W P Introduction 11 8 0 TEST PROCEDURES 13 8 1 Initial Functional Check for Fisio 311 13 8 2 RF Test 16 8 3 Battery Charging IGN Ignition Current Consumption 20 8 4 W P...

Страница 4: ... REFERENCE None 4 0 GLOSSARY ACRONYM LIST Window or Bezzel Protective plastic over the LCD display SW Software PN Hardware Configuration of the Mobile CN Matrix for Types of SW used on the different hardware HW Hardware ASC Authorized Service Center NSC National Service Center Test SIM Card Used for functionality of PHILIPS Mobile Phones Test SIM Card SP SIM Card used to simulate the user interfac...

Страница 5: ...ce of FISIO 311 6 1 User Interface Test Use the Test SIM Card SP Production to test the transceivers as follows On Off button LCD Backlight Keyboard Test Buzzer Test Vibrator Test Audio Test Antenna Test to measure the radiated power level Not necessary when using an antenna coupler LCD IMEI Tester Status Eeprom Status With a fast Charger connected with the PRODUCT s bottom connector check the ful...

Страница 6: ...re du Mans Service Repair Support VY V 640 204 Page 6 of 42 Langue EN Date 09 21 01 PHILIPS ELECTRONICS N V 1999 VY V 640 204 All rights reserved Reproduction in whole or in part is prohibited without the written consent of the copyright owner 7 0 BEFORE STARTING 7 1 Description Of The Transceiver ...

Страница 7: ...cations Centre du Mans Service Repair Support VY V 640 204 Page 7 of 42 Langue EN Date 09 21 01 PHILIPS ELECTRONICS N V 1999 VY V 640 204 All rights reserved Reproduction in whole or in part is prohibited without the written consent of the copyright owner 7 2 Description Of The Display ...

Страница 8: ...ngue EN Date 09 21 01 PHILIPS ELECTRONICS N V 1999 VY V 640 204 All rights reserved Reproduction in whole or in part is prohibited without the written consent of the copyright owner 7 3 Using The Carousel The carousel is a circular loop of icons displayed on the screen These icons provide access to the different menus and sub menus used to operate your phone ...

Страница 9: ...ice Repair Support VY V 640 204 Page 9 of 42 Langue EN Date 09 21 01 PHILIPS ELECTRONICS N V 1999 VY V 640 204 All rights reserved Reproduction in whole or in part is prohibited without the written consent of the copyright owner 7 4 Inserting The MICRO Card 7 5 Inserting The Battery 7 6 Attach The Battery Cover ...

Страница 10: ...ntre du Mans Service Repair Support VY V 640 204 Page 10 of 42 Langue EN Date 09 21 01 PHILIPS ELECTRONICS N V 1999 VY V 640 204 All rights reserved Reproduction in whole or in part is prohibited without the written consent of the copyright owner 7 7 Removing The Battery 7 8 Charging The Battery ...

Страница 11: ... enable standard Internet servers to provide services to wireless devices The W P wireless protocol is based on Internet standards such as HTTP and TLS but has been optimized according to the constraints of the wireless terminals low memory capacity small screen size and of the network limited bandwidth The W P architecture is made up of 4 technological parts which are necessary for accessing W P ...

Страница 12: ...he W P settings menu of the mobile phone The customer changes the W P parameters according to his her own convenience Retail transceiver without subscription included Phones are configured by the manufacturer with no W P parameter The end user has to ensure that the W P functionalities and a data fax options have been subscribed The end user has also to set the W P parameters by asking for them fr...

Страница 13: ...ge which contains information of FA Final Adjustment status and 12NC 8 1 3 Follow the instructions as mentioned below Step Procedure Observation 1 Press Key 1 Press Key 1 again Continue Buzzer signal Left corner displays 1 00 2 Press key 2 Audio loop local effect Press key 2 again LocalEffect XX XX XX XX XX Left corner displays 2 01 3 Press key 3 Audio loop test Speak to Mic and listen echo from S...

Страница 14: ...igit 1 or 2 allowed L XXXX XX X SimLk XXXXX Sim lock Status Left corner display 8 07 9 Press Key 9 Product information Compare information with label printed on back case Press key 9 again PROD INFO XXXXXXXXX PN Number XXXXXXXX VY made in Le Mans SA made in Singapore EO made in Shenzhen Left corner displays 9 08 10 Press key 0 Press key 0 again ADC MEASURES XXXX XXXX XXXX XXXX Left corner displays...

Страница 15: ...ss the Right arrowhead Memory Test Press Right again MEMORY TEST XXXXXXXX XXXXXXXX RAM OK Left corner displays 0D 16 Press OK Press OK again PAGE SELECTION XX Left corner display K 0 E 17 Press Press again Key without Test Left corner display 14 19 Press Green button Press Green button again MANUAL TEST GOOD Left corner displays OF 20 Press Red button Press Red button again MANUAL TEST BAD Left co...

Страница 16: ... operations must be done Synchronization Registration Call set up from the mobile Voice loopback to check the sound quality Call release Call set up from tester Call release from tester 8 2 5 The following parameters must be checked in TCH loop mode Emission parameters Power level RMS phase error Peak phase error Frequency error Power ramping Timing Advance Reception parameters Rx level Rx quality...

Страница 17: ...e To be checked Voice loopback to check the sound quality To be checked Call release To be checked Call set up from tester To be checked Call release from tester To be checked Dualband handover To be checked Power level Measurements Power level X X X X RMS phase error X X X X High level Peak phase error X X X X Frequency error X X X X Power ramping X X X X Timing advance X X Power level X X X X RM...

Страница 18: ... 5 10 15 20 to 20 degrees Frequency Error 1 62 124 5 10 15 90 Hz to 90 Hz Power Ramping 1 62 124 5 10 15 Mask Modulation 1 62 124 5 10 15 Mask Switching Transients 1 62 124 5 10 15 Mask Timing Advance 1 62 124 5 10 15 1 00 bit Power Reading Output Power Average 1 62 124 Level 19 5 5 dBm 1 62 124 Level 15 13 3 dBm 1 62 124 Level 10 23 2 dBm 1 62 124 Level 5 33 2 dBm RECEPTION Rx Level 1 62 124 102 ...

Страница 19: ... 5 10 0 to 5 degree Phase error Peak 0 5 10 20 to 20 degree Frequency Error 0 5 10 180 Hz to 180 Hz Power Ramping 0 5 10 Mask Modulation 0 5 10 Mask Switching Transients 0 5 10 Mask Timing Advance 0 5 10 1 00 bit Power reading Output Power Level 0 30 2 dBm Level 10 10 4 0 dBm Level 15 0 5 0 dBm RECEPTION Rx Level 512 700 885 102dbm 4 to 12 Rx Qual 102dbm 0 to 1 Rx Level 512 700 885 85dbm 21 to 29 ...

Страница 20: ...socket Insert the Test production Card in the mobile plug a reference Battery with a multimeter added see picture for current measurement Plug the connector of the charger into the right socket at the base of the transceiver The battery symbol should indicate the state of charge Bars moving means the battery is being charged Steady means the battery is fully charged If the battery is totally disch...

Страница 21: ...e mobile is ON backlight activated the current measured must be 100 I mA 150 This measurement has to be operated during first seconds after switch on c Check Current_maximum Press on OK to activate Page selection Press the Key 1 and then OK to select Page 1 Press on Key 4 to select Antenna test Press on the left arrowhead of the Compass Key as much times as necessary to reach level 5 The mobile is...

Страница 22: ...rocess must be observed Ø Ensure about the W P capability of the mobile phone Ø Interrogate the customer regarding his operator registration Ø Check with the customer that all the needed parameters are stored in the phone memory a quick test has to be performed to check memory reliability Ø Perform a functional and a radio test of the mobile phone The W P Test procedure as to be performed only if ...

Страница 23: ...m a data transmission to the Internet Service Provider ISP and given by the operator ISP use either analogue or numeric interfaces to connect to the subscriber If the operator uses a digital interface but the phone number is set in the analogue area of the phone data connection will fail and vice versa The phone number is set as follows Login parameter This parameter is provided by the operator an...

Страница 24: ...perator and is set as follows Gateway parameter IP An IP address is used to recognize computers connected to a network It is made up of 4 3 digits 8 bits and separated by points Each computer has its own IP address For W P application IP address is used to access the gateway This parameter is provided by the operator and is set as follows Press OK to set the password Enter the password when a pass...

Страница 25: ...e location of the server eg WAP Philips com the port number optional if 80 and the access path eg glossair glossair htm The end user can use the operator s home page or set up another one in the mobile phone The URL can be set as follows 8 4 3 W P Application launch The phone is now ready to access to the W P Gateway Please launch the W P application to ensure it works properly 8 4 4 Memory reliab...

Страница 26: ...cription does not allow W P access Server not responding Could be due to Bad IP address gateway parameter Internet server is not enabled Could be due to Bad IP address gateway parameter Not acceptable Could be due to Bad home page address URL An internal gateway error prevents the gateway from fulfilling your request Could be due to Bad home page address URL PROCEED http phone com Could be due to ...

Страница 27: ...or testing purpose the help desk ASC NSC operator will have to ask the end user to test the phone in a well covered area minimum of 3 bars WAP phone è A WAP phone is mandatory in order to access W P services However the subscription is operator dependent Call barring è Call barring has to be cancelled menu outgoing data calls Hourglass icon è If the end user can see the transmitting icon after the...

Страница 28: ...n in whole or in part is prohibited without the written consent of the copyright owner 9 0 ASSEMBLY DISMANTLEMENT PROCEDURES During dismantlement and assembly operations an antistatic bracelet must be used 9 1 Dismantlement 9 1 1 Take the product remove the battery cover and the battery itself 9 1 2 Remove the SIM card 9 1 3 Remove the 4 screws 9 1 4 Open the Front Cabinet Insert a plectrum Make i...

Страница 29: ...of 42 Langue EN Date 09 21 01 PHILIPS ELECTRONICS N V 1999 VY V 640 204 All rights reserved Reproduction in whole or in part is prohibited without the written consent of the copyright owner 9 1 5 Remove the subset for the rear cabinet After opening Remove the Gasket LCD Use the plectrum to separate the subset and the Rear Cabinet Take the subset away ...

Страница 30: ...204 Page 30 of 42 Langue EN Date 09 21 01 PHILIPS ELECTRONICS N V 1999 VY V 640 204 All rights reserved Reproduction in whole or in part is prohibited without the written consent of the copyright owner 9 1 6 Remove the vibrator 9 1 7 Remove the antenna Remove the vibrator Press with a screwdriver to release the antenna Pull out the antenna ...

Страница 31: ...rt VY V 640 204 Page 31 of 42 Langue EN Date 09 21 01 PHILIPS ELECTRONICS N V 1999 VY V 640 204 All rights reserved Reproduction in whole or in part is prohibited without the written consent of the copyright owner 9 1 8 Remove the LCD 9 1 9 Remove the Keypad Detach the Keypad from the Main Board Remove the keypad with the mylar ...

Страница 32: ... of 42 Langue EN Date 09 21 01 PHILIPS ELECTRONICS N V 1999 VY V 640 204 All rights reserved Reproduction in whole or in part is prohibited without the written consent of the copyright owner 9 2 Assembly 9 2 1 Assembly of the Front cabinet 9 2 2 Set the LCD Module Set the microphone Set the Earpiece Set the keypad Ensure that both clips are fastened ...

Страница 33: ... 1999 VY V 640 204 All rights reserved Reproduction in whole or in part is prohibited without the written consent of the copyright owner 9 2 3 Set the antenna on the Rear Cabinet 9 2 4 Set the vibrator in the Rear Cabinet 9 2 5 Set the subset in the Rear Cabinet 9 2 6 Set the LCD Gasket Insert the vibrator Press on Main board On both sides to ensure that the clips are will fastened Place the LCD G...

Страница 34: ...te 09 21 01 PHILIPS ELECTRONICS N V 1999 VY V 640 204 All rights reserved Reproduction in whole or in part is prohibited without the written consent of the copyright owner 9 2 7 Close the Product Use the ionizing gun to remove any dust form PCB If needed use isopropylic Alcohol to clean copper areas Remove the keypad protection Set down the subset in the Front Cabinet ...

Страница 35: ... Langue EN Date 09 21 01 PHILIPS ELECTRONICS N V 1999 VY V 640 204 All rights reserved Reproduction in whole or in part is prohibited without the written consent of the copyright owner Tighten the 4 screws at the bottom of the mobile by using a 0 6 torx screwdriver When using an electrical screwdriver respect the Torque strength 0 2N m 0 02 Stick the Label ...

Страница 36: ...ons Centre du Mans Service Repair Support VY V 640 204 Page 36 of 42 Langue EN Date 09 21 01 PHILIPS ELECTRONICS N V 1999 VY V 640 204 All rights reserved Reproduction in whole or in part is prohibited without the written consent of the copyright owner 9 3 Exploded view of the transceiver ...

Страница 37: ...r 8 3 Check the charger contacts for dust or missing pins Check the mobile connector Remove the battery Check that both the connectors of the phone and those of the battery are not damaged Check the charger individually with a reference mobile If the charger works properly try to charge the customer mobile with a reference battery If neither of the battery and the charger can be incriminated send ...

Страница 38: ...nnot be found out send the mobile for repair 10 7 Communication problems Sound quality can be checked in audio loop test sound distortion whistling echo If the mobile passes the radio tests successfully we can assume that the phone works properly The customer must check the coverage area of his network operator or that he does not use the phone in a radio shadow outside the coverage area in a tunn...

Страница 39: ...FISIO 311 SILVER 0235 1 4311 255 50602 Label Fisio 311 GOLD 0235 1 4311 256 07001 User Manual UK Z10 WAP 0260 1 4311 257 54913 Back Housing Spoon 0104 2 4311 250 40461 Screw Autoforming 0176 2 4311 254 26923 Gasket LCD Z10 0180 2 4311 258 76481 Fixed Antenna Z10 1708 2 4311 254 38573 FRONT HOUSING S2 CHI BLUE 0103 2 4311 258 60816 kEYBOARD S2 CHINE BLUE 0110 2 4311 254 38023 Front Housing S2 Black...

Страница 40: ...11 2 Specific Parts Out Of Warranty FRANCE REFERENCE DESIGNATION POSITION REPAIR LEVEL 4311 256 07011 User Manual FR Z10 WAP 0260 1 ITALY REFERENCE DESIGNATION POSITION REPAIR LEVEL 4311 256 07041 User Manual IT Z10 WAP 0260 1 4311 256 09491 User Manual IT Zippy Voice 0260 1 UK REFERENCE DESIGNATION POSITION REPAIR LEVEL 4311 255 51141 User Manual CELLNET Z10 0260 1 4311 258 74386 STD Charger UK F...

Страница 41: ...roduction in whole or in part is prohibited without the written consent of the copyright owner NETHERLAND REFERENCE DESIGNATION POSITION REPAIR LEVEL 4311 256 07031 User Manual NL Z10 WAP 0260 1 4311 256 07011 User Manual FR Z10 WAP 0260 1 11 3 Common parts in warranty REFERENCE DESIGNATION POSITION REPAIR LEVEL 4311 258 76333 Graphic LCD Z10 TECDIS 1710 2 2403 995 20349 Earpiece 13MM Gasket 1730 ...

Страница 42: ...mer Communications Centre du Mans Service Repair Support VY V 640 204 Page 42 of 42 Langue EN Date 09 21 01 PHILIPS ELECTRONICS N V 1999 VY V 640 204 All rights reserved Reproduction in whole or in part is prohibited without the written consent of the copyright owner ANNEX 1 ...

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