21
EN
Problem
Possible solution
What do the codes
on my appliance
mean ?
•
Error code "E1" displays on the screen. The motor has
malfunctioned. Contact the Consumer Care Center in your
country.
•
Error code "E6" displays on the screen. The heater has
malfunctioned. Contact the Consumer Care Center in your
country.
1. Un-plug Philips 3-in-1 Air Purifier from the socket.
2. Open the back cover and check whether the filter
package has been removed. If not, please fully remove
the filter package, install back to the device, and re-attach
the back cover.
3. Check whether the air inlet or air outlet is blocked. If so,
please remove the objects.
4. Wait for 1 minute, then re-plug the device and power on.
If the above step did solve the issue, please contact us.
No airflow or
airflow is very
weak from the
circulation air
outlet.
•
Check if the appliance is on fan/heating function.
•
Check if any objects are stuck around the circulation air
outlet.
The Wi-Fi setup is
not successful.
•
If the router your appliance is connected to is dual-band
and it is currently not connecting to a 2.4GHz network,
please switch to another band of the same router
(2.4GHz) and try to pair your Air Performer again. 5GHz
networks are not supported.
•
Web authentication networks are not supported.
•
Check if the appliance is within range of the Wi-Fi router.
You can try to place the Air Performer closer to the Wi-Fi
router.
•
Check if the network name is correct. The network name is
casesensitive.
•
Check if the Wi-Fi password is correct. The password is
case sensitive.
•
Retry the setup with the instructions in the section “Wi-Fi
connection“.
•
The Wi-Fi connectivity can be interrupted by
electromagnetic or other interferences. Keep the
appliance away from other electronic devices that may
cause interferences.
•
Check if the mobile device is in airplane mode. Make sure
to have airplane mode deactivated when connecting to
the Wi-Fi network.
•
Consult the help section in the app for extensive and up-
to-date troubleshooting tips.
