Service Modes, Error Codes, and Fault Finding
5.
How to Exit the Factory mode
Use one of the following methods:
•
Select EXIT_FACTORY from the menu and press the “OK”
button.
Note
: When the TV is switched “off” by a power interrupt, or
normal switch to “stand-by” while in the factory mode, the TV
will show up in “normal operation mode” as soon as the power
is supplied again. The error buffer will not be cleared.
5.2.5
Customer Service Mode (CSM)
Purpose
The Customer Service Mode shows error codes and
information on the TVs operation settings.The call centre can
instruct the customer (by telephone) to enter CSM in order to
identify the status of the set.This helps the call centre to
diagnose problems and failures in the TV set before making a
service call.
The CSM is a read-only mode; therefore, modifications are not
possible in this mode.
Specifications
•
Ignore “Service unfriendly modes”.
•
Line number for every
line (to make CSM language independent).
•
Set the screen mode to full
screen (all contents on screen is visible).
•
After leaving the Customer Service Mode, the original
settings are restored.
•
Possibility to use “CH+” or “CH-” for channel surfing, or
enter the specific channel number on the RC.
How to Activate CSM
To activate CSM, press the following key sequence on a
standard remote control transmitter: “123654” (do not allow the
display to time out between entries while keying the sequence).
After entering the Customer Service Mode, the following items
are displayed.
Note
: Activation of the CSM is only possible if there is no (user)
menu on the screen!
Contents of CSM
•
1.1 Set Type
This information is very helpful for a
helpdesk/workshop as reference for further diagnosis. In
this way, it is not necessary for the customer to look at the
rear of the TV-set. Note that if an NVM is replaced or is
initialized after corruption, this set type has to be re-written
to NVM.
•
1.2 Production code
Displays the production
code (the serial number) of the TV. Note that if an NVM is
replaced or is initialized after corruption, this production
code has to be re-written to NVM.
•
1.4 a Option Code 1
Gives the option codes of option
group 1 as set in SAM.
•
1.4b Option Code 2
Gives the option codes of option
group 2 as set in SAM.
•
1.5 18AC SSB
Gives an identification of the SSB as stored
in NVM. Note that if an NVM is replaced or is initialized after
8
TV Settings
K
ey
1
1
1
1
1
1
TV
S
ettings
K
ey
9
TV Settings
V
ALUE
0
0
0
0
0
0
TV
S
ettings
V
ALUE
10
TV Settings STORE
Press OK
TV Settings STORE
11
COPY TV Settings to USB Press OK
COPY TV Settings to USB
12
COPY TV Settings to TV
Press OK
COPY TV Settings to TV
13
VIRGIN_MODE
Off
Off
Off
Off
On
Off
Use this to return the set to virgin mode. Depends whether the set has been used
already.
14
ORT_MODE
On
On
On
On
On
Off
ORT mode
15
DRMWARNING
On
Off
Off
Off
On
On
Warning the data rights management
16
AGEING MODE
Off
Off
Off
Off
Off
Off
Use this for aging a new LCD panel
17
COLOR TEMP MODE
Normal
18
CLR_TEMP_R
119
123
127
127
127
0
Red colour temperature setting
19
CLR_TEMP_G
105
127
105
105
105
0
Green colour temperature setting
20
CLR_TEMP_B
255
114
95
95
95
0
Red colour temperature setting
21
ADC_GAIN_R
255
255
255
255
255
255
Red ADC gain
22
ADC_GAIN_G
255
255
255
255
255
255
Green ADC gain
23
ADC_GAIN_B
255
255
255
255
255
255
Blue ADC gain
24
ADC_OFFSET_R
127
127
127
127
127
127
Red ADC offset
25
ADC_OFFSET_G
127
127
127
127
127
127
Green ADC offset
26
ADC_OFFSET_B
127
127
127
127
127
127
Blue ADC offset
27
AUD_GAIN_HDMI
0
HDMI audio gain
28
AUD_GAIN_ATV
0
0
0
0
12
0
Analogue
T
V
a
udio
g
ain
29
AUD_GAIN_DTV
0
Digital TV audio gain
30
AUD_GAIN_USB
0
2
2
0
0
0
USB
a
udio
g
ain
31
AQ_INDEX
0
0
15
10
10
15
Audio Quality index
32
Copy PQ to USB
Press OK
Saves the picture quality data to a file “pq.bin” to the root of a FAT formatted USB
memory stick
33
Copy PQ to TV
Press OK
Loads the picture quality data from a file “pq.bin” in to the TV
34
Copy AQ to USB
Press OK
Loads the audio quality data from a file “AQ.bin” in to the TV
35
Copy AQ to TV
Press OK
Loads the audio quality data from a file “AQ.bin” in to the TV
36
COPY DB CHL to USB
Press OK
Copy the USB channel list to USB
37
COPY DB CHL to TV
Press OK
Copy the TV channel list to TV
38
LIGHT
S
ENSOR
T
YPE
0
0
0
0
0
1
Light
s
ensor
t
ype
39
TEMP
S
ENSOR
T
YPE
0
0
0
0
0
3
Tempreture
s
ensor
40
AMBILIGHT TYPE
0
0
0
0
0
0
The type
o
f
A
mbient
l
ight
41
AMBILIGHT TYPE
VALUE
0
0
0
0
0
3
The type
v
alue
o
f
A
mbient light
42
LED
T
YPE
0
0
0
0
0
0
The type
o
f
L
ED
43
3D
0
2
2
0
0
2
3D
o
n/off
44
BLUETOOTH
0
0
0
1
1
1
BLUETOOTH
45
ARC TEST
On
On
On
On
On
On
ARC test
46
EXIT_FACTORY
Press OK
Exits the Factory mode
Item Item value
Default value
Description
32"
39"
40"
48"
50"
55"
