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HDMI connection issues
There are problems with HDMI devices:
•
Note that HDCP (High-bandwidth Digital
Content Protection) support can delay the
time taken for a TV to display content from
a HDMI device.
•
If the TV does not recognise the HDMI
device and no picture is displayed, try
switching the source from one device to
another and back again.
•
If there are intermittent sound disruptions,
check that output settings from the HDMI
device are correct.
•
If you use an HDMI-to-DVI adapter
or HDMI-to-DVI cable, check that an
additional audio cable is connected to
AUDIO IN
(mini-jack only).
Computer connection issues
The computer display on the TV is not stable:
•
Check that your PC uses the supported
resolution and refresh rate.
•
Set the TV picture format to unscaled.
Contact us
If you cannot resolve your problem, refer to the
FAQs for this product at
www.philips.com/support.
If the problem remains unresolved, contact
Philips Consumer Care in your country as listed
in the Addendum.
Warning
•
Do not attempt to repair the product yourself. This may
cause severe injury, irreparable damage to your product
or void your warranty.
Note
•
Make a note of your TV model and serial number
before you contact Philips. These numbers are printed
on the back of the TV and on the packaging.
•
If reception on only one channel is poor,
fine tune this channel.
There is poor picture quality from connected
devices:
•
Check that the devices are connected
properly.
•
Check that the picture settings are
correctly set.
The TV did not save your picture settings:
•
Check that the TV location is set to the
home setting. This mode offers you the
flexibility to change and save settings.
The picture does not fit the screen; it is too
big or too small:
•
Try using a different picture format.
The picture position is incorrect:
•
Picture signals from some devices may not
fit the screen correctly. Check the signal
output of the device.
Sound issues
There is a picture but sound quality is poor:
Note
•
If no audio signal is detected, the TV automatically
switches the audio output off — this does not indicate
malfunction.
•
Check that all cables are properly
connected.
•
Check that the volume is not set to 0.
•
Check that the sound is not muted.
There is a picture but the sound quality is
poor:
•
Check that the sound settings are correctly
set.
There is a picture but sound comes from one
speaker only:
•
Verify that sound balance is set to the
centre.
EN
