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4. Pop-up messages and troubleshooting
Pop-up messages
Device pop-up messages may appear on your screen to alert you of a required action, device
status update, or reminder. When the pop-up message appears, follow any required actions.
See table below or the “Troubleshooting” section later in this manual for additional solutions to
problems you may be experiencing. Tap “Dismiss” to close the pop-up message.
If you are unable to resolve the problem, contact your home care provider or Philips.
Message
type
Message
Possible cause/additional action
Alert
Blocked air inlet
Remove any obstructions
from the inlet or filter. Clean or
replace filter as needed.
Blockage at device inlet
Alert
Low leak
Ensure mask and tube are
connected properly without
any obstruction.
Blockage at tube or mask
Check tube is not crushed or folded such that air
flow is restricted.
Alert
Contact support
There may be a problem with
your heated tube. Therapy will
run without heating the tube.
Heated tube may be overheated or damaged.
Turn off device.
Detach heated tube from humidifier, make sure that
tube is not covered or obstructed, and then reattach
to humidifier.
If alert continues, contact your provider.
Alert
Contact Support
There may be a problem with
your humidifier. Therapy will
run without humidification.
Turn off device and disconnect from power. Visually
check that electrical contacts are clear, then
reconnect power cord. If alert continues, contact
your provider.
