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8. Service
Do make use of our service facilities
In the event that repairs are necessary a number of options
are available to you to ensure any system down time is kept to
a minimum:
– Have the pump repaired on the spot by our PFEIFFER
Service Engineers;
– Return the pump to the manufacturer for repairs;
– Replace the pump.
Local PFEIFFER representatives can provide full details.
Please take into account that where PFEIFFER
Service replacement service is involved the
standard operating parameters are always pre-
set. If your application requires different
parameters, please modify accordingly.
The turbopump and the Electronic Drive Unit
TC 100 form a single unit and must therefore be
returned complete for repair purposes. Before
returning the unit it should be ensured that the
power unit is not the cause of the malfunction
(please checking the power unit).
Before returning:
➡
Please attach a clearly visible notice "Free of harmful sub-
stances" (both on the unit and also on the delivery note
and any accompanying letters).
"Harmful substances" are substances and preparations as
defined in the current, local, dangerous substances regulati-
ons; in the U.S.A. as
"materials in accordance with the Code of Federal
Regulations (CFR) 49 Part 173.240 Definition and Preparation".
We will carry out the decontamination and invoice this work
to you if you have not attached this note. This also applies
where the operator does not have the facilities to carry out
the decontamination work. Units which are contaminated
microbiologically, explosively or radioactively cannot be
accepted as a matter of principle.
Fill out the declaration of contamination
➡
In every case the "Declaration of Contamination" must be
completed diligently and truthfully.
➡
A copy of the completed declaration must accompany the
unit; any additional copies must be sent to your local
PFEIFFER Service Center.
Please get in touch with your local PFEIFFER representatives
if there are any questions regarding contamination.
☞
PLEASE NOTE
Decontaminate units before returning or possi-
ble disposal. Do not return any units which are
microbiologically, explosively or radioactively
contaminated.
Returning contaminated units
If contaminated have to be returned for maintenance/repair,
the following instructions concerning shipping must be follo-
wed:
➡
Neutralise the pump by flushing with nitrogen or dry air.
➡
Seal all openings to the air.
➡
Seal pump or unit in suitable protective foil.
➡
Ship units only in appropriate transport containers.
Repair orders are carried out according to our
general conditions of sale and supply. If repairs
are necessary, please send the pump to your
nearest PFEIFFER Service Center.
Contact addresses and telephone hotline
Contact addresses and telephone numbers can be found on
the back cover of these operating instructions.
☞
PLEASE NOTE
