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Seite 53 von 72 User Manual Petwalk Solutions GmbH
First, unlock the door leaf as follows.
Take off the decorative covers for the „Large“ petWALK door on the inside of
the door leaf. You now see a narrow gap in the upper corner on the hinged
side and below the gap a closing bolt that locks the door leaf. Should you have
a „Medium“ door, you will be able to reach the bolts without removing the
decorative cover.
Using a slim screwdriver, press the bolts upwards and towards you, applying
slight pressure. The petWALK door will issue an intruder alarm (A00) that you
can turn off by pressing the OK button on the remote control.
There is a RESET button on the bottom of the protective plate between the
cover plate and the white battery connector - to the right above the white element. It protrudes out of the
cover plate. Carefully press the switch with a pen (or something similar). A successful restart is indicated by
the operating mode icon on the display glowing red. After a rattling noise, the petWALK pet door has been
initialised again and is ready for operation.
Alternatively you can unplug the door from its electricity supply (unplug from wall socket/or switch off the fuse
if you are using in-wall power supply). Detach the white battery plug with its black and red cables (CAUTION!
There is a plug fuse on the back side that has to be pressed with a narrow screwdriver when being removed)
wait until all of the lights on the display go out. Then, connect the white plug again and connect the door to
electricity by using the wall plug or switch on the fuse.
8.2 PETWALK PET DOOR MAKES A RATTLING SOUND
Should the petWALK door ever generate a rattle sound or show the error E01 during opening or E03 during
closing, it is only a mechanical issue from beeing exposed to extreme changes in temperature, e.g. in spring or
autumn. The extreme temperature changes can cause the metal to move and lead to a high contact pressure of
the door leaf, which can hinder the bolts from closing smoothly.
The error messages can easily be corrected by adjusting the closing bolts.
petWALK pet doors have adjustable locking bolts that allow you to customize the contact pressure. The contact
pressure is ideal if you can still press the closed and locked door leaf against the seals quite easily.
lf the bolts are set too tightly, it may happen that the locking engine can no longer open or close the door leaf. You
will notice that this is the case when the drive „rattles“ or the door does not open and the message „EOl“ appears
on the display.
You can adjust the pressure easily by turning the bolts eccentrically using a Torx wrench size 15. The door closes
easier when the flattened side of the disc is facing inwards and harder when pointing outwards.