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User Manual

Petwalk Solutions GmbH

Please note!

Correct installation

Install the petWALK pet door as indicated in this manual (the inner and outer frame are connected tightly via

threaded rods to close the opening. The petWALK door has to be installed in such a way that it is possible to

uninstall easily

. Do not lather any parts or connect them permanently to structural elements of your house.

Do not cover the door - neither the inner nor the outer frame - with facade. Make sure that the door can be

uninstalled at any time.

Watch out for a

professional seal (waterproofing)

. Use

silicone

on the outer frame to seal any gaps between

the wall/window/door and the petWALK door. No warranty/guarantee claims can be made for water damage!

Charging the battery

If you do not plan to install the petWALK door in a timely manner after receiving the shipment, plug the door

in to a wall socket with the provided connector, so that the backup battery is charged and will not wear off that

quickly. Repeat every few weeks.

Reparation process/submission for repair

Petwalk Solutions GmbH

does not offer on-site service

. In the case of a warranty/guarantee repair or any

other need for service- and repair, please contact our service center and provide your door‘s serial number.

When asked, please send your petWALK door

to our production plant for analysis or repair. Repairs that are

not subject to warranty/guarantee, will be carried out at the door owner‘s expense. You will be informed about

the impending charges upfront.

After the purchase, you receive your petWALK door

particularly well wrapped

as a box-in-box shipment.

Please keep all the packaging material and use the same box-in-box shipping method in the case of a repair

shipment.

To avoid any problems with carries, we highly recommend to

photograph your shipment

before sending it off,

just in case a transport damage occurs.

Содержание petWALK

Страница 1: ...User Manual VERSION 4 1...

Страница 2: ...rpose The pictures and graphical representations in this assembly and installation manual might not be an exact representation of the original items they represent Technical and optical changes as wel...

Страница 3: ...WALK pet door 1 The door opens automatically after movement detection PIR sensors 2 Additionally RFID access control can be activated 3 Alternatively the door can be controlled manually via remote con...

Страница 4: ...ceiving the shipment plug the door in to a wall socket with the provided connector so that the backup battery is charged and will not wear off that quickly Repeat every few weeks Reparation process su...

Страница 5: ...our questions in advance and help you better understand the petWALK pet door During the development of this product it was very important for us to make sure that it is easy to operate and understand...

Страница 6: ...p clutch 19 2 7 4 Constructional anti jamming protection 19 3 Basic functionality 20 3 1 Meaning of the icons on the display 20 3 1 1 Colour coding on the display screen 21 3 1 1 COLOUR CODING OF THE...

Страница 7: ...ay tells you about granting and denying RFID access 46 6 6 Different settings for RFID access from the inside and outside 46 6 7 Setting up different permissions for different RFID collar tags 48 6 8...

Страница 8: ...FAQs 60 13 Contact details 63 14 Processing repair and warranty cases 64 14 1 Repair warranty handling procedure 64 15 Appendix 65 15 1 Technical details 65 16 Guarantee conditions 70 16 1 EC Declarat...

Страница 9: ...er of personal injury and possibly additional damage to property Danger of damage to property and possibly additional low risk of injury DANGER A safety note with the DANGER signal indicates a potenti...

Страница 10: ...disposal of the petWALK pet door The purpose of this documentation is to ensure that the petWALK pet door is safe to use for all persons involved Following the instructions in this document will serve...

Страница 11: ...pet door will no longer be able to open and close Ensuring the battery charge is sufficient is especially important during longer absences The battery s lifespan is several years The charge capacity i...

Страница 12: ...t door as well as the packaging must be complied with under all circumstances The pictograms for warnings prohibitions and rules on the petWALK pet door as well as the packaging and their meaning ATTE...

Страница 13: ...s so that it will not tip over Push the packaging lid inwards where perforated and place this part on the bottom of the box Open the box and place the petWALK pet door inside as shown in the picture T...

Страница 14: ...o test the petWALK door thoroughly with your pet To make it easier for your pet you can place the testing stand in a door frame between two rooms and block the sides with pieces of cardboard This way...

Страница 15: ...Set connecting cable door contact magnetic door contact In wall power supply unit connecting cable for hidden power connection Connection cable harness extension 3 m 120 in extension cable RFID colla...

Страница 16: ...el set you will additionally need Hack saw or angle grinder with a steel sheed divider Portable circular saw Mounting adhesive tape 2 4 Appropriate use of the petWALK pet door The petWALK pet door is...

Страница 17: ...lly on the top of the outside of the door leaf It measures the light intensity outdoors and is needed for day and night exit or entry control 7 Closing motor drive unit depending on the hinge it is lo...

Страница 18: ...n sensors one on the outside and one on the inside and closes once no movement has been detected within a defined period of time If the animal lingers in the doorway without moving the door leaf might...

Страница 19: ...e is the maximum force that can theoretically be exerted on an objected jammed in the doorway 2 7 4 CONSTRUCTIONAL ANTI JAMMING PROTECTION petWALK pet doors uses two independent motors in order to be...

Страница 20: ...ontrol is set with an RFID chip access control icon glows green or with the motion sensor access control icon doesn t glow TIME SETTINGS Shows whether the time program has been activated to control th...

Страница 21: ...en recognised When the petWALK pet door attempts to read an RFID chip the access control icon flashes orange Unlit Signals that a function is not activated Meaning of the colours WHEN FLASHING Flashin...

Страница 22: ...mains voltage Flashing red Sleep Mode or active door contact and the entrance door is not closed Flashing orange Power has failed emergency backup battery is low Flashing orange red Flashing orange g...

Страница 23: ...colour Green Function is allowed Red Function is forbidden Flashing green During various programming states Flashing red During various programming states Flashing orange During various programming st...

Страница 24: ...is is indicated by the ENTRY CONTROL or EXIT CONTROL symbols flashing orange As long as no function is activated no action takes place the petWALK door won t open if the ENTRY or EXIT CONTROL symbols...

Страница 25: ...door Note the entry control is deactivated in this example which means that only the entry is allowed for a pet with the chip No 02 When the same chip is detected from the outside this is what the dis...

Страница 26: ...ow DOOR LIGH did or rFid Press the UP and DOWN buttons until ACCU is shown on the display Press OK to confirm ON is now visible on the display Use the UP and DOWN buttons to change between ON and OFF...

Страница 27: ...l show the same symbols as the display This will make it easy for you to find the right button for different settings If you press a button once the corresponding function will be activated If you pre...

Страница 28: ...the symbol is no longer lit and the petWALK pet door is once again opened and closed by the motion sensors TIME CONTROL When pressed the set time program is activated The display symbol glows green Wh...

Страница 29: ...door is now closed tightly and in sleep mode When you press the OPERATING MODE again your petWALK pet door will function normally once again The display will appear as follows An explanation of the ic...

Страница 30: ...ALK pet door open for longer periods of time to help your pet recognise its new entrance 4 5 CHANGING THE OPERATING MODE The easiest way to regulate the entry and exit through the petWALK pet door is...

Страница 31: ...entry go through the same process but press the ENTRY CONTROL button instead 4 5 2 Operating mode RFID access Press the ACCESS CONTROL button on the remote control to activate RFID access control Ple...

Страница 32: ...l automatically be restored The backup battery is designed for emergency operation for about 5 10 hours depending on how frequently it is used Once the backup battery is empty the petWALK pet door wil...

Страница 33: ...hown below You can switch between the 12 hour and 24 hour clocks by using the UP and DOWN buttons Once you have selected the correct mode press OK You will automatically be directed to the hours setti...

Страница 34: ...e volume of signal sounds to 0 as this would deactivate the warning signal at the moment the door opens and closes too and thus your pet will not get warned and has a higher risk of getting caught in...

Страница 35: ...degrees However depending on where you install the door you might need to adjust the opening angle Needless to say you can do this with your petWALK pet door This learning mode involves the door leaf...

Страница 36: ...just the angle as described above Should the value 99 appear whilst you adjust the opening angle the slip clutch might have loosened 5 5 ADJUSTING THE DOORWAY LIGHTING We have built lighting for your...

Страница 37: ...owest Press OK to save the value You will automatically be redirected to the mode to set up the outer sensor The ACCESS CONTROL icon will now flash green You can adjust the settings for the outer sens...

Страница 38: ...ently measured is shown on the left of the display in this example 05 To the right of this value you will find the brightness level currently set in this example 50 the standard setting You can change...

Страница 39: ...AND EXIT CONTROL This function allows you to determine when and for how long your pet can leave your home In order to use this function you have to set the starting and ending times that your pet may...

Страница 40: ...confirm with the OK button You will now reach the setup menu for the ending time of your desired time window This is indicated by the ENTRY CONTROL icon flashing red The ending time is set in the sam...

Страница 41: ...l You can learn how to install a door contact in the separate Assembly and Installation Manual When a door contact is ordered together with a petWALK pet door the control function is switched off upon...

Страница 42: ...ns GmbH When using a door contact that works according to the normally closed principle you have to select ncLo see below Press OK to save your settings You can exit the programming mode by pressing t...

Страница 43: ...RFID tags best 6 2 USING IMPLANTED CHIPS FOR RFID ACCESS The microchip of your pet is a tiny implant approximately the size of a rice corn It is injected under your pet s skin without bothering it The...

Страница 44: ...considerable deviations This means that they don t transmit at the stipulated frequency A simple comparison would be listening to a radio program on a radio where the frequency has been adjusted One c...

Страница 45: ...e door on the display but also with an audio signal beep that corresponds to the pet s number For example in the illustration below when pet number 02 uses the petWALK pet door the door will beep twic...

Страница 46: ...e that your pet s acclimatisation period is as stress free as possible In basic RFID mode with no other settings activated the display looks like this When your pet approaches the petWALK pet door the...

Страница 47: ...for an animal that is not yours to follow your pet into your home eg a neighbour s cat This mode ensures that the animal could leave the house again This setting is also useful when you train your pe...

Страница 48: ...the learning mode The ACCESS CONTROL icon on the display will flash orange and the first free memory location will be displayed Using the UP and DOWN buttons you can switch between the chips whose per...

Страница 49: ...s to select the number on the display that you wish to erase Press the ACCESS CONTROL button once again The display will appear as follows L 01 means that by pressing OK you can erase the RFID chip wi...

Страница 50: ...0 von 72 User Manual Petwalk Solutions GmbH In the following example pet 02 is trying to get back into the house However in this example this mode is not activated and thus the petWALK pet door does n...

Страница 51: ...UP DOWN OK Set minutes with UP DOWN OK Set ending time Set hours with UP DOWN OK Set minutes with UP DOWN OK Programming an RFID chip 1x MENU BUTTON ACCESS CONTROL OK Door is in learning mode Setting...

Страница 52: ...TING TO FACTORY SETTINGS ALL Press the MENU BUTTON twice in quick succession to access the programming mode The display will appear as follows If ALL is not shown in the display use the UP and DOWN bu...

Страница 53: ...cables CAUTION There is a plug fuse on the back side that has to be pressed with a narrow screwdriver when being removed wait until all of the lights on the display go out Then connect the white plug...

Страница 54: ...formation 9 2 E02 ERROR WHILST CLOSING THE DOOR LEAF This error message is displayed when the door leaf is unable to close due to an obstacle being in the way The door leaf will stop immediately shoul...

Страница 55: ...all power supply unit purchased from petWALK or included in the scope of delivery this error will not ocurr Remove the error Exchange the power supply unit with an original 24 V power supply unit avai...

Страница 56: ...our website The replacement battery comes with instructions as to how to exchange it If you press the OK button on the remote control LOAd will disappear from the display the OPERATING MODE symbol ci...

Страница 57: ...results can be achieved with a soft lint free slightly damp cloth Do not use any solvents aggressive cleaning materials and abrasive detergents We recommend using a vacuum cleaner on the door s passa...

Страница 58: ...pet door can be moved with the hand before resuming normal door use The force you require to move the door is the maximum force that can theoretically be exerted on an objected jammed in the doorway A...

Страница 59: ...disposing of individual components or disposing of the door as a whole Sort the components metal parts to the respective metal scrap plastic parts to the plastic waste etc do not simply dispose of th...

Страница 60: ...door with the remote control can also be affected What happens during a power failure Your petWALK pet door is equipped with a backup battery Your pets will not be forced to remain outside should the...

Страница 61: ...point the front towards the display The range is about 10 meters 32 ft The range decreases on the sides Check to see if the microswitch used to deactivate the infrared receiver in the storage slot is...

Страница 62: ...of time a lack of ventilation in the tunnel could result in condensation building up on the metal fittings In new builds this can also be as a result of residual moisture The petWALK pet door will not...

Страница 63: ...exists and will show you the chip s position on the display Should the door jump to the next higher number even though the chip was programmed already it indicates a source of disturrbance above the a...

Страница 64: ...repairs that are not covered by the guarantee to customers All repair and maintenance work is designed so that it can be carried out by technically savvy individuals Of course petWALK will provide yo...

Страница 65: ...N 0UTERFRAME 0 INNENRAHMEN INNER FRAME MECHATRONIK ANTRIEB STEUERELEKTRONIK MECHATR0NIC Rll SRIJNfT Olfl1IC SYITFM 0 DEKOR PLATTE DECORATIVE PANEL SPACER SPACER DL DURCHGANGSLICHTE CLEAR 0PENING W WAN...

Страница 66: ...MEN OUTERFRAME INNENRAHMEN INNER FRAME MECHATRONIK ANT EB STEUERELEKTRONIK MECHATRONIC POWfRUNfT CO fT1 0LSITTFM DEKOR PLATTE DECORATIVE PANEL SPACER SPACER DL DURCHGANGSLICHTE CLEAR OPENING W WAND FF...

Страница 67: ...m Density approx 550 kg m Thermal conductivity acc DIN 53 432 0 08 W K m Insulating parts on the door leaf and frame PU rigid foam Density approx 50 kg m Thermal conductivity acc DIN 12667 0 028 W K m...

Страница 68: ...99 11 Resistance to wind pressure C3 in accordance with test standards for windows doors EN12210 Climate resilience Climate category IV 2 d to DIN EN 12219 Anti theft security mechanisms Through a con...

Страница 69: ...load 0 2 A Cable length 1 8 m 70 in Backup battery 12 V 0 8 A Clock backup battery CR 3220 Remote control battery 3 V CR2025 Sensors 2 capacitive motion sensors 2 passive infrared motion sensors 1 lig...

Страница 70: ...ed or first used Guarantee claims are to be asserted within one month of knowledge of the guarantee claim Ownership of devices or components replaced by and returned to Petwalk Solutions GmbH shall ve...

Страница 71: ...complies with the 2006 95 EC Low Voltage Directive and the 2004 108 EC EMC Directive The following harmonised standards were applied EN ISO 12100 1 Safety of machinery Basic concepts general principl...

Страница 72: ...your pet lots of fun and newly gained freedom with the petWALK pet door We are looking forward to your like Join us on facebook https www facebook com petwalk doors en or Instagram petwalk doors and s...

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