GB - 54
32. Troubleshooting
Symptom
Cause
Remedy
Handset doesn't react/
The handset isn't switched on.
Switch the handset on.
no message on the
Batteries of the handset are not inserted correctly.
Insert the batteries correctly, watching for correct
display.
Batteries are empty, possibly because the base isn't
powered correctly.
Batteries of the handset are used up.
Bad connection between the charging contacts
of handset and base
Handset reacts to pressing a key
The keypad lock is activated.
Deactivate the keypad lock.
only with a beep.
Handset display shows
The base is not powered.
Connect the mains adapter of the base correctly.
SEARCHING.
The distance between base and handset is too large
Change the position of the base and/or the handset.
or the building fabric is shielding the radio
transmission.
Radio interference
Switch other radio transmitters and interfering devices off.
Change the position of the devices.
The handset wasn't registered to the base.
Register the handset to the base.
No ring can be heard at the door
The door unit is not powered.
Insert faultless batteries with the correct polarity or
unit when the bell button is pressed.
the door unit correctly to a 12 V DC power supply.
Handset doesn't react to
The distance between door unit and base is too
Change the position of the door unit and/or the base.
ringing although it is connected
or the building fabric is shielding the radio
transmission.
The door unit wasn't registered to the base.
Register the handset to the base.
After pressing the bell button
The batteries in the door unit are used up.
Insert new batteries with the correct polarity.
the ring at the door unit sounds
only a few times and/or no
communication is possible.
The electric door release cannot
The hash key [45] wasn't pressed long enough.
Press and hold the hash key [45] for at least 3 seconds.
be activated.
The door release isn't properly connected or the power Connect the door release correctly (see chapter 8.2).
supply is too weak.
The battery life of the batteries
A permanently short battery life can indicate that the
Insert new suitable batteries with the correct polarity.
in the handset is too short.
batteries need to be replaced.
No suitable batteries were inserted.
Insert new suitable batteries with the correct polarity.
No dial tone
The base isn't connected correctly to the telephone
Connect the telephone cable and the TAE adapter
network.
correctly.
The base isn't powered.
Connect the base to the mains power.
The handset doesn't ring.
The ring tone is deactivated.
Activate the ring tone.
The caller's number is not displayed.
You have not
The caller may have withheld his details.
-
The caller's number is received later.
Let the handset ring several times.
You hear sounds during a call
Interferences caused by DSL connection
Contact your DSL provider and connect a noise filter to or the
caller ID doesn't work
the telephone cable between the base and the telephone
properly.
socket.
polarity.
Connect the mains adapter correctly to the mains power
and charge the batteries.
Insert new suitable batteries.
Clean the charging contacts.
connect
large
to the base and the ring can
be heard at the door unit.
subscribed to a caller ID service via your
Subscribe to a caller ID service via your
network provider.
network provider.
