Problem
Cause
Correction
Water.conditioner.fails.to.
regenerate.
Electrical.service.to.unit.has.been.interrupted
Assure.permanent.electrical.service.(check.fuse,.plug,.pull.
chain,.or.switch)
Controller.is.defective.
Replace.controller.
Power.failure.
Reset.time.of.day.
Hard.water.
By-pass.valve.is.open.
Close.by-pass.valve.
No.salt.is.in.brine.tank.
Add.salt.to.brine.tank.and.maintain.salt.level.above.water.
level.
Injector.screen.plugged.
Clean.injector.screen.
Insufficient.water.flowing.into.brine.tank.
Check.brine.tank.fill.time.and.clean.brine.line.flow.control.
if.plugged.
Hot.water.tank.hardness.
Repeated.flushings.of.the.hot.water.tank.with.treated.
water.is.required.
Leak.at.distributor.tube.
Make.sure.distributor.tube.is.not.cracked..Check.O-ring.
and.tube.pilot.
Internal.valve.leak.
Replace.seals.and.spacers.and/or.piston.
Unit.used.too.much.salt.
Improper.salt.setting.
Check.salt.usage.and.salt.setting.
Excessive.water.in.brine.tank.
See."Excessive.water.in.brine.tank".
Loss.of.water.pressure.
Iron.buildup.in.line.to.water.conditioner.
Clean.line.to.water.conditioner.
Iron.buildup.in.water.conditioner.
Clean.control.and.add.mineral.cleaner.to.mineral.bed..
Increase.frequency.of.regeneration.
Inlet.of.control.plugged.due.to.foreign.material.
broken.loose.from.pipes.by.recent.work.done.on.
plumbing.system.
Remove.piston.and.clean.control.
Loss.of.mineral.through.drain.line.
Air.in.water.system.
Assure.that.well.system.has.proper.air.eliminator.control..
Check.for.dry.well.condition.
Improperly.sized.drain.line.flow.control.
Check.for.proper.drain.rate.
Iron.in.conditioned.water.
Fouled.mineral.bed.
Check.backwash,.brine.draw,.and.brine.tank.fill..Increase.
frequency.of.regeneration..Increase.backwash.time.
Excessive.water.in.brine.tank.
Plugged.drain.line.flow.control.
Clean.flow.control.
Plugged.injector.system.
Clean.injector.and.screen.
Timer.not.cycling.
Replace.timer.
Foreign.material.in.brine.valve.
Replace.brine.valve.seat.and.clean.valve.
Foreign.material.in.brine.line.flow.control.
Clean.brine.line.flow.control.
Softener.fails.to.draw.brine.
Drain.line.flow.control.is.plugged.
Clean.drain.line.flow.control.
Injector.is.plugged.
Clean.injector
Injector.screen.plugged.
Clean.screen.
Line.pressure.is.too.low.
Increase.line.pressure.to.20.psi
Internal.control.leak
Change.seals,.spacers,.and.piston.assembly.
Service.adapter.did.not.cycle.
Check.drive.motor.and.switches.
Control.cycles.continuously.
Misadjusted,.broken,.or.shorted.switch.
Determine.if.switch.or.timer.is.faulty.and.replace.it,.or.
replace.complete.power.head.
Drain.flows.continuously.
Powerhead.is.not.completing.the.regen.cycle.
Check.timer.positioning.of.control..Replace.power.head.
assembly.if.not.positioning.properly.
Foreign.material.in.control.
Remove.power.head.assembly.and.inspect.bore..Remove.
foreign.material.and.check.control.in.various.regeneration.
positions.
Internal.control.leak.
Replace.seals.and.piston.assembly.
TROUBLESHOOTING
Pentair.5600SXT.Softener.System..•..21
