20
TROUBLESHOOTING
Troubleshooting
Before contacting service personnel, refer to the following instructions to check and to correct
any failures.
Symptom
Possible Cause
Corrective Action
Scale does not turn on
1. Dead battery
2. Faulty electrical outlet
3. Bad power supply
1. Replace batteries
2. Use a different outlet
3. Replace AC adapter
Questionable weight or
the scale does not zero
1. External object interfering
with the scale
1. Remove interfering object
from the scale
2. The display did not show
“0.0” before weighing
2. Ask the patient to get off the
scale, zero the scale and begin
weighing process again
3. Scale is not placed on a
level floor
3. Place the scale on a level floor
and begin weighing process
again
4. Scale is out of calibration
4. Check weight with known
weight value
Weighing is performed but
the weighing process takes
too long and the weight
does not lock on the display
The patient is not standing
still
Ask the patient to stand still
The display shows “Over”
message
The load on the scale
exceeds the capacity
(500 lb / 220 kg)
Remove the excess weight and
use the scale according to its
limits
The display shows
“Lo” message
The batteries are depleted
Replace batteries according to
instructions
Scale turns on but will not
register a weight reading
Load cell connector cable is
not plugged in
Refer to the instructions below to
inspect the load cell cable.
Inspecting the Load Cell Cable
1. Using a Phillips screwdriver, remove
the door at the back of the platform base.
(*Older models may not include this
feature. To inspect the load cell cable,
follow the assembly instructions to
disconnect the platform from the column.)
2. Inspect the load cell connector cable to ensure
it is completely plugged into the RJ jack. If cable
was plugged in, unplug and plug in again until it
clicks into place. After checking connection,
replace door at the back of the platform base or
reassemble the platform and column.
Load Cell Cable
Connected
Load Cell Cable
Not Connected
