PELOTON GUIDE LIMITED HOME USE WARRANT Y
WHAT YOU MUST DO TO MAKE A CL AIM UNDER THE LIMITED WARRANT Y
To make a claim under this Limited Warranty you must, upon discovering any nonconformity or defect:
y
cease using the Product;
y
provide Peloton Member Support with:
y
the serial number or order number of your Product and email address used for the purchase of your Product;
y
a copy of the dated receipt, or other proof of purchase indicating the date purchased;
y
a description of the nonconformity or defect; and
y
photographs of the nonconformity or defect where they may assist Peloton Member Support to assess the claim.
y
If Peloton Member Support determines that it is necessary to return the Product or a component, Peloton Member Support will
provide you with a pre-paid shipping label. You must follow all directions provided by Peloton Member Support and ensure that the
defective Product or components are properly packed to protect it from damage during shipping. If you do not do so, Peloton will not
be responsible for any damage that occurs to the Product or component during shipment.
To make a claim under this Limited Warranty, contact Member Support at 1800 952 535 or by emailing
WHAT WILL PELOTON DO IF THIS LIMITED WARRANT Y IS BREACHED?
y
If, within the applicable Limited Warranty period, a defect arises in the Product that is covered by this Limited Warranty and you
submit a claim to Peloton AU under this Limited Warranty, then without excluding, restricting or modifying any other rights to which
you may be entitled under the Australian Consumer Law or other applicable laws, Peloton AU will, at its option and as its sole
obligation, either replace the defective Product or component with a new or refurbished Product or component of the same or a
comparable model, or repair it.
y
Any replacement or repaired component shall be warranted for the remainder of the original Limited Warranty period or 30 days,
whichever is longer, or for any additional period that is required by applicable law.
y
Where permitted by law, replacement units, parts and electronic components reconditioned to as-new condition by Peloton or its
vendors may sometimes be supplied as warranty replacement and constitute fulfilment of warranty terms. Goods presented for
repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair
the goods.
y
If a successful claim is made for a defect that is covered by this Limited Warranty within the Limited Warranty period identified
above, any shipping costs to return the relevant component to Peloton or the cost of Peloton collecting the relevant part(s) will be at
Peloton’s cost.
y
To the extent that the Product or component is capable of retaining user-generated data, you should be aware that repairs may result
in the loss of that data.
y
All exchanged components or Products replaced under this Limited Warranty become the property of Peloton after the repair or
exchange.
AUSTRALIA
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