Peloton GUIDE, Руководство пользователя

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T R O U B L E S H O O T I N G
THE CAMERA WON’T TURN ON
Toggle the privacy slider back and forth to turn the camera off and on. If that doesn’t help:
y
Verify that you haven’t hidden the Self Mode window. Movement Tracker only works when you are in a class and Self Mode is visible.
y
Power cycle the device by unplugging the power cord from the back of the Peloton Guide, waiting several seconds and then
reconnecting it.
y
Navigate to Settings › Systems › Factory Reset to completely reset the Guide. Be aware that you will have to go through the
activation process again after a factory reset, and that you will need to remove and reinstall the remote batteries to pair the remote.
If you’re still experiencing issues with your camera, please contact Member Support.
THE GUIDE DOESN'T HEAR MY VOICE COMMANDS
Toggle the microphone switch off and on. If that doesn’t help:
y
Test the microphone by using a voice command during a class. The microphone will not work outside of a class.
y
Power cycle the device by unplugging the power cord from the back of the Peloton Guide, waiting several seconds and then
reconnecting it.
y
Navigate to Settings › Systems › Factory Reset to completely reset the Guide. Be aware that you will have to go through the
activation process again after a factory reset, and that you will need to remove and reinstall the remote batteries to pair the remote.
If you’re still experiencing issues with your microphone, please contact Member Support.
THE GUIDE WON’T DISPL AY ANY THING ON MY T V
The Guide requires a TV with an available HDMI port, and a minimum resolution of 720p, with 1080p or 4K UHD recommended for the
best experience. If your TV meets these requirements, try the following troubleshooting steps.
1. Ensure that the HDMI cable is securely plugged into the back of the Guide and your TV.
2. Verify that your TV is powered on and set to the HDMI input that matches the HDMI port you used to connect the cable.
3. If your TV still isn’t detecting the Guide, try:
y
Using a different HDMI port on your TV.
y
Using a different HDMI cable.
y
Testing your TV’s HDMI port using another device. If the other device works correctly, contact Member Support.
If issues persist, please contact Member Support or an AV professional.
I CAN’T SEE MYSELF IN SELF MODE
y
Verify that the camera cover is open and the status light is green. Movement Tracker only works when the camera is turned on.
y
Press and verify that you haven’t hidden the Self Mode window. If you hid Self Mode in a previous class, the Guide will
remember that setting.
y
The last Self Mode view selected is the view your next class will be displayed in.
y
Power cycle the device by unplugging the power cord from the back of the Peloton Guide, waiting several seconds and then
reconnecting it.
TROUBLESHOOTING | 31