other compensation for any such repairs or
replacement parts costs, including but not
limited to gym membership fees, work time
lost, cost of substitute equipment, diagnostic
visits, maintenance visits or transportation.
Equipment used for commercial purposes
or for any use other than a single family or
household.
Any attempt to move or repair fitness
equipment creates a risk of injury and
property damage. Peloton is not responsible
or liable for any damage or injury incurred
during, or as a result of, any move, repair or
attempted repair of
equipment by anyone other than a Peloton
authorised service technician. All moves or
repairs attempted by you or your agents are
undertaken at your own risk and Peloton shall
have no liability for any injury to person or
property arising from such attempted moves
or repairs. In addition, labour may no longer
be covered if you move outside of Peloton's
service area.
Where permitted by law, replacement
units, parts and electronic components
reconditioned to as-new condition by Peloton
or its vendors may sometimes be supplied
as warranty replacement and constitute
fulfillment of warranty terms.
L I M I T E D H O M E U S E WA R R A N T Y
*
CONTINUED
22
23
If a defect arises in the Peloton Bike or a
warranted component within the applicable
Limited Warranty period, the purchaser’s
sole and exclusive remedy is for Peloton to, at
Peloton’s discretion to the extent permitted
by law, either replace or repair the defective or
malfunctioning Peloton Bike or component
with the same or a comparable model. Any
replacement or repaired component shall
be warranted for the remainder of the
original Limited Warranty period or 30 days,
whichever is longer, or for any additional
period that is required by applicable law.
What is NOT covered:
Any other Peloton
products or services, non-Peloton products
or labour, units that are, or that Peloton
reasonably believes to be, stolen, counterfeit,
or purchased from an unauthorised
distributor or reseller, units purchased or used
outside Canada, the United Kingdom, or the
European Union, and units missing serial
numbers.
Software, even if sold with or embedded
in the Peloton Bike, or Internet connectivity.
Peloton does not warrant that the operation
of the Peloton Bike will be uninterrupted or
error-free.
Damage or equipment failure due to
normal wear and tear, improper or negligent
assembly, maintenance, installation,
relocation, or repair (other than that caused
by a Peloton authorised service technician),
use of the Peloton Bike with parts or
accessories from third parties, or with parts
or accessories not originally intended for
or compatible with the Peloton Bike, or any
use contrary to the instructions in this User
Manual.
Damage or equipment failure due to accident,
abuse, improper or abnormal use, neglect,
corrosion, discolouration of paint or plastic
(or any other change in cosmetic appearance
that does not affect performance), theft,
vandalism, fire, flood, wind, lightning, freezing
or other natural disasters or acts of God of any
kind, electrical wiring, power reduction, power
fluctuation or power failure from whatever
cause, unusual atmospheric conditions,
collision, introduction of foreign objects, or
modifications that are unauthorised or not
recommended by Peloton.
Incidental or consequential damages.
Peloton is not responsible or liable for
indirect, special, incidental or consequential
damages, economic loss, loss of property
or profits, loss of enjoyment or use, or other
consequential damages of any nature
whatsoever in connection with the purchase,
use, repair or maintenance of equipment or
parts. Peloton does not provide monetary or
QUESTIONS OR CONCERNS
Peloton’s #1 concern is member
satisfaction. If you require
assistance or are experiencing
issues with your Peloton Bike,
please contact the Peloton Support
team for additional help. You may
direct any questions or concerns to
customer support:
US: +1.866.679.9129
UK/EU: +44.808.169.6469
Canada: +1.833.821.0099
support.onepeloton.com
US/CA:
Peloton Interactive, Inc.
125 West 25th Street, 11th FL
New York, NY 10001
Attn: Limited Warranty Claims
UK/EU:
Peloton Interactive UK Limited
107 Cheapside, 9th Floor
London EC2V 6DN
United Kingdom
Attn: Limited Warranty Claims
HOW TO OBTAIN WARRANTY
SERVICE
To be eligible for service under this Limited
Warranty you must contact the Peloton
Support team at support.onepeloton.com.
You will be asked to provide Peloton with
the serial number of your Peloton Bike and
the dated receipt, or other proof of purchase
indicating the date of purchase, upon
discovering any nonconformity or defect.
Claims must be made within the specified
warranty period.
WHAT WE WILL DO TO CORRECT
WARRANTED DEFECTS
For defects in the components or Peloton
Bike covered by this warranty, Peloton will
ship to you any new or reconditioned to
as-new parts or components, or, at our sole
discretion, replace the Peloton Bike. Any
replacement parts are warranted for the
remaining portion of the original warranty
period.
Any disputes between you and Peloton
related to this Limited Warranty or the
Peloton Bike will be governed by the then-
current dispute resolution procedures in
Peloton's Terms of Service, available at
www.onepeloton.com/terms-of-service
.
S U P P O R T
It is very important you read the User
Manual before operating your Peloton
Bike. Remember to perform periodic
maintenance and care requirements as
specified in the User Manual to assure
proper operation of the Peloton Bike.
*This limited warranty is the exclusive
warranty given by Peloton and supersedes
any prior, contrary or additional
representations. All other warranties,
express or implied, including any statutory
warranty or condition of merchantability
or fitness for a particular purpose, are
disclaimed except to the extent prohibited
by law. In such event, such warranty is
limited to the duration of the warranty
periods set forth above. This exclusion
applies even if this warranty fails of its
essential purposes and regardless of
whether damages are sought for breach of
warranty, breach of contract, negligence, or
strict liability in tort or under any other legal
theory. Some jurisdictions do not allow
the exclusion or limitation of incidental
or consequential damages, so the above
limitation may not apply to you. This
limited warranty gives you specific legal
rixsghts, and you may also have other legal
rights, which vary from country to country.
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