PELLA
®
DESIGNER SERIES
®
BETWEEN-THE-GLASS BLINDS AND SHADES WITH INSYNCTIVE
®
TECHNOLOGY
|
14
TROUBLESHOOTING
PROBLEM
BLIND or SHADE is
moving slowly.
BLIND or SHADE will not move.
BLIND or SHADE will not sync
to BRIDGE.
Bottom rail is not level.
Also refer to
InsynctiveSupport.Pella.com
for more troubleshooting information, including videos,
frequently asked questions and reference materials.
CAUSE AND POSSIBLE SOLUTION
Batteries are low. Batteries may be recharged with WALL
CHARGER. If problem persists after charging batteries for
12 hours, contact your local Pella sales branch to purchase
a replacement battery.
If the light on REMOTE is blinking, BLIND or SHADE is in
program mode and runs at a slower rate to allow for easier
movement of BLIND or SHADE to the desired position.
Wait 2 minutes, and BLIND or SHADE and REMOTE will
exit program mode.
Verify that all connectors are firmly plugged in at BLIND or
SHADE cover and power unit.
BLIND or SHADE may be in sync mode. Wait 2 minutes and
BLIND or SHADE will exit sync mode, or press and hold the
Up button on REMOTE until BLIND or SHADE makes a quick
up/down motion to exit sync mode.
Batteries are dead in BLIND, SHADE or REMOTE. If REMOTE
light does not come on when buttons are pressed, replace
REMOTE battery. Otherwise, try charging BLIND or SHADE
with WALL CHARGER.
Temperature in the Hinged Glass Panel (HGP) may have
exceeded 160°F. The motor will function once the HGP cools
to below 160°F.
BLIND or SHADE is out of range of BRIDGE. Move BRIDGE
closer to BLIND or SHADE.
BRIDGE has not synced to compatible home automation
system. Sync BRIDGE to system first. Then sync BLIND or
SHADE to BRIDGE and home automation system.
BLIND or SHADE strings are not evenly tensioned. Move BLIND
or SHADE to lower position and then to upper position.
