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Chapter 8 – Getting Help
Software is very complex and a program like UPStart is a very complex
program. While the programmers try extra hard to get it right, sometime
problems happen. If you find a problem please report it in a way that helps
us find it and fix it.
Reporting a bug is an art that everyone should learn regardless of what
software you are working with. It is vital that you provide all the
information you can. The absolutely most important thing you can do is to
tell us how to reproduce the bug. Sometimes this is easy. "Open my design
file, select the device called
Bathroom Lights
select the Edit Device
operation and UPStart dies".
Now sometimes you can't reproduce the problem. So give us suggestions.
For example, if you have a problem where occasionally UPStart crashes try
and determine what might have been happening at that time. Were you
working with the user interface? Was UPStart just sitting there? Do you
think that it died when some controller pushbutton got pressed? Guess.
Theorize. Be a detective. Try and reproduce the problem yourself. Give us
all the information you have: "UPStart dies sometimes at night. I think it
has to do with my bathroom light being on. Attached is my UPStart file".
The more information you provide the quicker the problem can be identified
and fixed.
Hardworking programmers everywhere thank good bug reporters.
The UPB 6-Button Controller User’s Guide
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