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Chapter 8
Getting Help
The UPStart setup tool can be a complex program. As you use UPStart,
you may find that you have questions about how to do some things, or you
may find an area where UPStart doesn’t behave as you expect.
Outlined below are some procedures and resources available to help resolve
problems if you find yourself in a situation where you think you need help.
Before you look too far for answers, make sure that you don’t already have
the information you are looking for. Check the User Guide carefully for the
feature with which you are having problems. Make sure that you are
following the directions completely and carefully.
Our web site
If you are still having problems, the next place to look is the PCS Technical
Support web site that contains extensive resources for UPStart. The web
site is located at:
http://www.pcslighting.com
Some of the information available on the web site includes:
•
A list of frequently asked questions. Your questions may already be
answered there.
•
Technical Notes on some areas that are not covered fully in the User
Guide.
•
Links to the web sites for manufacturers of those UPB devices that
UPStart works with.
If none of the Internet resources helps you fully resolve your problem, the
PCS technical support staff will work closely with you to solve any
problems related to our software.
The UPB 6-Button Controller User’s Guide
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