PC-EFTPOS NPT-710 Скачать руководство пользователя

Страница: 26 / 26

Confidential

Page 26

4/23/2008

Who to Contact for Help

For a financial Transaction enquiry:

NAB Help Desk
1300 369 852

For hardware and software assistance:

Your POS vendor

Credit Card Authorisations
Visa MasterCard

1800 999205

Amex & JCB

1300 363 614

Diners

1800 331 112

For assistance with Argent:

Telstra Argent Help Desk
1300 137 100 option 4

PC-EFTPOS

(02) 9998 9800
Monday to Friday 9am to 5pm

Email

[email protected]

Web

www.pceftpos.com.au

The web site contains full installation diagrams and instructions.

Содержание NPT-710

Страница 1: ...Confidential Page 1 4 23 2008 PC EFTPOS Reference Guide Version 1 04 April 2008 PX328 NPT 710...

Страница 2: ...4 Who to Contact for Help 26 PC EFTPOS Contact Details PC EFTPOS office hours are Monday to Friday 8 30am to 5 30pm EST PC EFTPOS Reception Phone 02 9998 9800 PC EFTPOS Website http www pceftpos com S...

Страница 3: ...NAB help Desk Number 1300 369 852 Requires both a terminal ID and merchant ID The terminal ID is 6 digits is starts with two letters followed by 4 numbers or letters Letters are always in upper case e...

Страница 4: ...nternal printer of NPT Host Interface This is normally blank It is the IP address of the EFTSRV which is normally on this machine NPT indicates to use the internal NPT modem Tracing This is enabled by...

Страница 5: ...al NPT 710 Terminal Power brick and cord POS connector cable RS232 Cable Dial up phone cable Installation Steps 1 Power the terminal Connect the brick and cord then plug into a power point 2 Connect t...

Страница 6: ...both devices the same way Argent Enhanced Terminal Adaptor Back plate Supplied Equipment P66 Modem Power brick and cord P60 Load Cable Modem cable Dial Up Phone Cable RS232 cable connects to here Arge...

Страница 7: ...Configure Terminal To configure the terminal either Press FUNC 7410 ENTER 1 and then enter the Terminal ID 6 digits and then 2 ENTER and enter the Merchant ID 8 digits From the Client Control Panel g...

Страница 8: ...114455 N TMS logon only 11114456 Set Date Time 3824 Maintenance Functions Display Only Option Description 0 Display S W Version 1 Display TID 2 Display MID 3 Display PPID 4 Display Tran end ID for thi...

Страница 9: ...ite mode ENABLE IDLE IMG Pressing ENTER will allow the terminal to display its customer logo on the Idle screen DISPLAY THE DATE Pressing ENTER will display the current date on the bottom line of the...

Страница 10: ...default Windows printer is to be used on the POS Select CLEAR if the POS printer is to be used for printing INTERNAL MODEM Pressing ENTER will enable the terminal to use the internal modem Pressing C...

Страница 11: ...s allows access to a function or sub menu If the terminal as other applications installed these menus will follow on from EFTPOS Key Description ENTER Cycles clockwise through the menus CLEAR Cycles a...

Страница 12: ...bank for the transaction request in the required timeout period Retry transaction If the terminal has been working correctly and prior to this message and no configuration changes have occurred verify...

Страница 13: ...NS The transaction attempted is not allowed on this terminal Try another transaction XH TRAN CANCELLED INVALID TRACE The RRN sent to the pinpad for a tip adjust is not valid Use a valid RRN XJ TRAN CA...

Страница 14: ...ard limit TT TRAN CANCELLED OFFLINE ERROR SAF transaction not allowed as the CPAT rejects it Retry with another card TU TRAN CANCELLED SAF PENDING A config command has been rejected as there is a SAF...

Страница 15: ...D CONTACT BANK The Cardholders bank has not allowed the transaction this card may be lost or stolen Supervisor MUST contact Help Desk for further instructions 08 APPROVED WITH SIGNATURE The transactio...

Страница 16: ...nder 96 TRAN CANCELLED RETRY The system has malfunctioned and requires the transaction to be retried Retry EFT tender Verify network status and terminals initialization status on the host 97 APPROVED...

Страница 17: ...s Program decompressing into memory Steady 1 Power on test executing Dot will pulse on off Steady 2 D channel interface active for EFTPOS Steady 3 Pre configuration in progress learning identity Stead...

Страница 18: ...f command 8 Successful sign off Error Code Meaning 0 No Error 1 Unknown terminal ID 2 Invalid AME 3 Not Supported 4 Not Supported 5 Unknown Host reference 6 Reserved 7 Not Supported 8 Destination unre...

Страница 19: ...TERM ID IN3031 SETTLEMENT 27 02 05 Refund Trans No 002 Refund Amount 2 00 Purchase Trans No 000 Purchase Amt 0 00 Net Amount 2 00 Cash Trans No 000 Cash Amount 0 00 AMEX Refund Amount 0 00 Purchase Am...

Страница 20: ...PRE SETTLE 27 02 05 Refund Trans No 002 Refund Amount 2 00 Purchase Trans No 000 Purchase Amt 0 00 Net Amount 2 00 Cash Trans No 000 Cash Amount 0 00 AMEX Refund Amount 0 00 Purchase Amt 0 00 NET Amo...

Страница 21: ...Cash Amount 0 00 AMEX Refund Amount 0 00 Purchase Amt 0 00 NET Amount 0 00 DINERS Refund Amount 0 00 Purchase Amt 0 00 NET Amount 0 00 JCB Refund Amount 0 00 Purchase Amt 0 00 NET Amount 0 00 26 02 05...

Страница 22: ...xxxxxxxxxx ROC SIGN ON TO HOST APPROVED 00 Debit Card Receipt EFTPOS FROM THE NATIONAL MERCHANT ADDRESS 1 MERCHANT ADDRESS 2 EFTPOS Merch ID mmmmmmmm Term ID ttttttttttt Country Code AU Date Time dd m...

Страница 23: ...tttttt Country Code AU Date Time dd mm yy HH MM RRN rrrrrrrrrrrrrr MASTERCARD Type of card used CREDIT A C Account selected EXPIRES mm yy 511359 241 S Partial card number S indicates swiped K indicate...

Страница 24: ...is not running or installed Check if the client icon little cents sign is on the task bar near the clock Warning Not all POS system shows the task bar Start client by rebooting POS Certain cards won t...

Страница 25: ...needs to be configured to run the AABP Protocol at 9600bps Ensure that Telstra installs this type of line Telstra will provide an Argent Terminal Adaptor ATA and an ISDN line Argent Terminal Adaptor C...

Страница 26: ...our POS vendor Credit Card Authorisations Visa MasterCard 1800 999205 Amex JCB 1300 363 614 Diners 1800 331 112 For assistance with Argent Telstra Argent Help Desk 1300 137 100 option 4 PC EFTPOS 02 9...

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