Confidential
Page 16
4/23/2008
Code
Terminal Display
Explanation
Action To Be Taken
54
TRAN DECLINED
EXPIRED CARD
This card has expired, or has an
incorrect expiry date encoded on the
magnetic stripe. The cardholder must
contact their card issuer.
Seek another form of tender
from the customer.
55
DECLINED
RETRY PIN
The customer has entered an
incorrect PIN number. They should
attempt to enter it again.
If necessary, remind the
customer to enter the PIN
again and press the
[ENTER]
key.
60
TRAN CANCELLED
CALL HELP DESK
Bank wants the card to not be
used!!!!
Try another transaction
61
TRAN DECLINED
OVER CARD LIMIT
The card holder(s) have already
exceeded the withdrawal limit for
this card for the day.
Seek another form of tender
from the customer.
75
TRAN DECLINED
EXCEED PIN TRIES
The cardholder has entered the
wrong PIN number three times. The
card can't be used for the rest of the
day.
Seek another form of tender
from the customer.
91
TRAN DECLINED
BANK NOT AVAIL
The card holder‟s bank is unable to
be contacted to authorize the
transaction.
Raise a fallback voucher for
the amount of the EFT
tender.
96
TRAN CANCELLED
RETRY
The system has malfunctioned and
requires the transaction to be retried.
Retry EFT tender,
Verify network status and
terminals initialization status
on the host.
97
APPROVED
This response will always be seen
for a settlement transaction.
None
98
TRAN CANCELLED
SYSTEM ERROR
The Bank has detected a Message
Authentication error on the message
from the terminal.
Logon terminal
Retry EFT tender
N0
TRAN CANCELLED
SYSTEM ERROR
The host has detected a sequence
error during CPAT loading.
Retry EFT Logon several
times if on a LAN wait for a
period of low LAN traffic.
N1
INIT APPROVED
Init approved but new file config /
software versions available for DLL.
None
N2
TRAN CANCELLED
PINPAD ID ERROR
The host does not recognize the
terminal ID (PPID). Replace the
terminal.
Replace the Terminal.
N3
TRAN CANCELLED
SYSTEM ERROR
The Bank has rejected the terminal
software.
Check the software version
compatibility with the bank
network.
If software change is
required, return terminal.
If software should be
supported update bank
network version numbers.
??
TRAN DECLINED
SYSTEM ERROR XX
A response code has been received
that is unable to be interpreted by the
terminal.
Retry EFT tender.
Verify network status.
If problem persists and the
error is not generated by the
host replace terminal.
