PC-EFTPOS NPT-710, Справочное руководство

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Confidential Page 15 4/23/2008
Code Terminal Display Explanation Action To Be Taken
Z5
TRAN CANCELLED
POWER FAIL
The terminal lost power during a
transaction. This receipt is printed
upon reboot.
Make sure the power pack is
securely connected to the wall
socket and the terminal.
If problem persists replace power pack
and or terminal.
Z6
TRAN CANCELLED
NO CARRIER
The number dialled or connected line
does not have a carrier on the other
end.
Retry transaction
Confirm that the phone line is correctly
connected.
Check the phone number
Z7
TRAN CANCELLED
NO EFTSRV
There is no link from the PC-
EFTPOS client to the EFTSRV
software
Check if the EFTSRV is running.
Check PC network for errors
Bank Generated Response Codes
*For assistance with the following codes, contact your Bank.
Code Terminal Display Explanation Action To Be Taken
00
TRANSACTION
APPROVED
The transaction has been approved
and the customer should be allowed
to leave with the merchandise and
any cash out requested. None
01
TRAN DECLINED
CONTACT BANK
The Cardholders bank has not
allowed the transaction and requires
the cardholder to contact them. Seek another form of tender.
04
TRAN DECLINED
CONTACT BANK
The Cardholders bank has not
allowed the transaction; this card
may be lost or stolen. Supervisor MUST contact Help
Desk for further instructions.
08
APPROVED
WITH SIGNATURE
The transaction has been approved,
subject to the customer‟s signature
matching that on the back of their
card. A signature slip will need to be
inserted in the slip printer. None
12
TRAN DECLINED
INVALID
The type of transaction requested is
not allowed for this terminal or this
card.
Seek another form of tender
from customer.
Note EFT transaction.
31
TRAN DECLINED
CARD INVALID
The bank that issued this card is not
able to process transactions through
this terminal.
Seek another form of tender
from the customer.
39
DECLINED
NO CREDIT ACCT
This card does not have a credit
account linked to it. The cardholder
needs to try another account or
contact their card issuer.
Ask customer to select
another account.
51
TRAN DECLINED
CONTACT BANK
Cardholder should contact bank
Contact Bank
52
DECLINED
NO CHEQUE ACCT
This card does not have a cheque
account linked to it. The cardholder
needs to try another account or
contact their card issuer.
Ask customer to select
another account.
53
DECLINED
NO SAVING ACCT
This card does not have a savings
account linked to it. The cardholder
needs to try another account or
contact their card issuer.
Ask customer to select
another account.