User Manual
V1.3 - 202301
Page 28 of 43
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Report suspicious behaviour and indications of terminal tampering or substitution to
appropriate personnel (for example, to a manager or security officer).
Merchants should use their terminal inventory to ensure that the location of all Terminals is
known and to confirm that no Terminals have been lost, stolen or substituted. Payter
recommends enforcing procedures to perform visual Terminal integrity inspections on a weekly
basis as well as before and after storage of the Terminals.
In case of any doubts, do not use the terminal and contact Payter via the regular escalation
channels.
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Follow the Scheme Rules in operating the Payment Terminals to submit point of Sale
Transactions.
For as far as applicable comply with PCI DSS security requirements imposed by the Card Schemes
in handling and using Payment Terminals and on the acquirers’ request fill out Self
-Assessment
Questionnaires (‘SAQs’) prescribed by the Scheme Own
ers under applicable PCI DSS regulations to
confirm such compliance.
Faulty, lost, stolen, or damaged/tampered Terminals
In the event of loss, theft, damage, tampering or destruction of a Payment Terminal, Merchant
must inform Payter or distributor immediately, and in no event later than 24 hours after discovery
of the incident, by sending an email to
. The notification must provide a
complete description of the details of the incident, summarize all efforts undertaken and planned
to investigate the incident and secure the information and terminals at issue, and identify
appropriate contacts at Merchant who will be reasonably available to Payter.
In the event of a h
ardware failure, please contact Payters’ or the local distributor to obtain a
Return Material Authorization (RMA) number.
Merchant must ensure a central contact point manned by trained representatives of Merchant is
made available for all end users of Payment Terminals to assist in performing the above tasks
which such end users cannot perform themselves without assistance.
Only such designated trained key representatives of Merchant may contact Payter or Distributor
to receive support with respect to the Payment Terminals and the Services of Payter. For
requesting support with respect to Payment Terminals such representative must use the current
contact details to submit the support request by email or trouble ticketing tool, following the
relevant procedures.
