Troubleshooting Your Shock Clock
Shock Clock Won’t Pair To My Device:
1. Forget Device from Phone:
Go to your phone’s Bluetooth settings.
If your Shock Clock is listed under “My Devices”/”Paired Devices”,
then tap on it and choose to Forget Device/Unpair.
2. Turn your phone’s Bluetooth off and then on.
3. Hard Reset the Shock Clock:
Remove the module from the
wristband. Place on flat surface. Press and hold the button for about
10 seconds until you see red blink followed by faint yellow flicker.
4. Re-Pair the Shock Clock in the App.
Alarm Didn’t Go Off!
Note: The Shock Clock is designed to go off even when your phone is
turned off, asleep, drained of battery, or when the app is closed. Once
saved, the Shock Clock alarm will continue to alert you as scheduled.
However, it is important that you set the alarm using our app. The
Shock Clock will not automatically go off if you set an alarm using
your phone’s default alarm app.
1. Make sure that your Shock Clock is fully charged (for at least 3
hours) and paired correctly. If your Shock Clock has been fully
drained of battery make sure to charge it. We then recommend that
you re-pair and re-set your alarm.
2. Double check that the alarm is set for the correct time of day (AM
or PM), and that you hit save. Once saved, the Shock Clock will
vibrate twice to confirm your alarm.
3. Set a test alarm. To make sure your alarm is functioning properly set
an alarm for one minute from now and see if it goes off as set.
