![background image](http://html1.mh-extra.com/html/patton-electronics/etherbits-2211/etherbits-2211_getting-started-manual_4062529072.webp)
Remote Console Troubleshooting
72
Models 2211 & 2232 Getting Started Guide
E • Troubleshooting
Remote Console Troubleshooting
IP Address Troubleshooting
DHCP Troubleshooting
Problem
Cause
Action
Cannot connect to the device
server using telnet.
The device server is not
assigned valid IP address.
Use serial console to assign valid IP address to
the device server.
Someone is using
serial console.
Exit serial console and retry telnet connection.
Cannot login to console.
Invalid username and/or
password.
Use valid username and password. If username
and/or password are lost, perform factory
default reset using factory reset switch. Factory
default value of username and password are
both
admin.
Problem
Cause
Action
Cannot find IP address of
the 2232.
Use serial console to find IP address.
Use EtherBITSManager program to probe the
2232 on the network.
Cannot find IP address of
the 2211.
2211 is disconnected from
your Wireless network.
Use serial console to find IP address
Use EtherBITSManager program to probe the
2211 on the network.
EtherBITSManager cannot
probe the device server.
The device server is not
assigned valid IP address.
Use serial console to assign valid IP address to
the device server.
EtherBITSManager and the
device server are not on
the same subnet.
Run EtherBITSManager on the PC that is on the
same subnet with the device server.
Problem
Cause
Action
Cannot lease IP address
DHCP server is
not working.
Check if DHCP server is working correctly.
IP address of the device
server is changed
DHCP server does not
extend lease time.
Check if DHCP server is working correctly.