The pilot flame can’t be ignited
The gas control valve is
malfunctioning
Replace the gas control valve
Problem
Possible Causes
Solution
The pilot flame is on, but the
main burner can’t be ignited
The gas pressure is too low
Adjust the relieve valve to
increase pressure
The pilot flame is on, but the
main burner can’t be ignited
The main burner nozzle is clogged
Unclog the nozzle
The pilot flame is on, but the
main burner can’t be ignited
The gas control valve is defective
Replace the gas control valve
Possible Causes
Solution
Problem
It has a light back sound when
the gas supply is turned off
Wrong orifice size for the gas supply
Install proper orifice
It has a light back sound when
the gas supply is turned off
The air shutter is too open
Adjust the damper
It has a light back sound when
the gas supply is turned off
Gas pressure too low
Increase the gas pressure
It has a light back sound when
the gas supply is turned off
Gas pressure too low
Increase the gas pressure
Problem
Possible Causes
Solution
It has a yellow flame and black
smoke
Wrong orifice size for the gas supply
Install proper orifice
It has a yellow flame and black
smoke
The air shutter is closed too far
Adjust the air shutter
It has a yellow flame and black
smoke
Running out of gas/propane
Replace tank/ increase gas
It has a yellow flame and black
smoke
High elevation
Install proper orifices for elevation
It has a yellow flame and black
smoke
Bad air/gas mixture
Increase air flow/gas to the unit
MODEL
STYLE
Electric rating
Open burner
Oven
Griddle/Broiler
PT-RGR36C
6 burners with
convection oven
120VAC, 60HZ
30,000BTU/pc*6
31,000BTU/pc
N/A
