Warranty and Repair Policy
Warranty Period
Exclusive Warranty- Horizon Hobby, Inc., (Horizon) warranties that
the Products purchased (the “Product”) will be free from defects
in materials and workmanship at the date of purchase by the
Purchaser.
Limited Warranty
Horizon reserves the right to change or modify this warranty
without notice and disclaims all other warranties, express or
implied.
(a) This warranty is limited to the original Purchaser (“Purchaser”) and
is not transferable. REPAIR OR REPLACEMENT AS PROVIDED UNDER
THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. This
warranty covers only those Products purchased from an authorized
Horizon dealer. Third party transactions are not covered by this
warranty. Proof of purchase is required for all warranty claims.
(b) Limitations- HORIZON MAKES NO WARRANTY OR REPRESENTATION,
EXPRESS OR IMPLIED, ABOUT NON-INFRINGEMENT, MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE OF THE PRODUCT. THE
PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED
THAT THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF
THE PURCHASER’S INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation hereunder shall be
that Horizon will, at its option, (i) repair or (ii) replace, any Product
determined by Horizon to be defective. In the event of a defect,
these are the Purchaser’s exclusive remedies. Horizon reserves the
right to inspect any and all equipment involved in a warranty claim.
Repair or replacement decisions are at the sole discretion of Horizon.
This warranty does not cover cosmetic damage or damage due to
acts of God, accident, misuse, abuse, negligence, commercial use, or
modification of or to any part of the Product. This warranty does not
cover damage due to improper installation, operation, maintenance,
or attempted repair by anyone other than Horizon. Return of any
Product by Purchaser must be approved in writing by Horizon before
shipment.
Damage Limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT OR
CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION OR
COMMERCIAL LOSS IN ANY WAY CONNECTED WITH THE PRODUCT,
WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY,
NEGLIGENCE, OR STRICT LIABILITY. Further, in no event shall the
liability of Horizon exceed the individual price of the Product on
which liability is asserted. As Horizon has no control over use, setup,
final assembly, modification or misuse, no liability shall be assumed
nor accepted for any resulting damage or injury. By the act of use,
setup or assembly, the user accepts all resulting liability.
If you as the Purchaser or user are not prepared to accept the liability
associated with the use of this Product, you are advised to return this
Product immediately in new and unused condition to the place of
purchase.
Law: These Terms are governed by Illinois law (without regard to
conflict of law principals).
Warranty Services
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide warranty
support or repair. Once assembly, setup or use of the Product has been
started, you must contact Horizon directly. This will enable Horizon to
better answer your questions and service you in the event that you may
need any assistance. For questions or assistance, please direct your email
to [email protected], or call 877.504.0233 toll free to
speak to a Product Support representative. You may also find information
on our website at www.horizonhobby.com.
Inspection or Repairs
If this Product needs to be inspected or repaired, please use the
Horizon Online Repair Request submission process found on our
website or call Horizon to obtain a Return Merchandise Authorization
(RMA) number. Pack the Product securely using a shipping carton.
Please note that original boxes may be included, but are not designed
to withstand the rigors of shipping without additional protection.
Ship via a carrier that provides tracking and insurance for lost or
damaged parcels, as Horizon is not responsible for merchandise until
it arrives and is accepted at our facility. An Online Repair Request
is available at www.horizonhobby.com http://www.horizonhobby.
com under the Repairs tab. If you do not have internet access, please
contact Horizon Product Support to obtain a RMA number along
with instructions for submitting your product for repair. When calling
Horizon, you will be asked to provide your complete name, street
address, email address and phone number where you can be reached
during business hours. When sending product into Horizon, please
include your RMA number, a list of the included items, and a brief
summary of the problem. A copy of your original sales receipt must
be included for warranty consideration. Be sure your name, address,
and RMA number are clearly written on the outside of the shipping
carton.
Notice
: Do not ship batteries to Horizon. If you have any issue with
a battery, please contact the appropriate Horizon Product Support
office.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales
receipt
verifying the proof-of-purchase date. Provided warranty
conditions have been met, your Product will be repaired or replaced
free of charge. Repair or replacement decisions are at the sole
discretion of Horizon.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be
completed and payment will be required without notification
or estimate of the expense unless the expense exceeds 50%
of the retail purchase cost.
By submitting the item for repair you
are agreeing to payment of the repair without notification. Repair
estimates are available upon request. You must include this request
with your repair. Non-warranty repair estimates will be billed a
minimum of ½ hour of labor. In addition you will be billed for
return freight. Horizon accepts money orders and cashiers checks,
as well as Visa, MasterCard, American Express, and Discover cards.
By submitting any item to Horizon for inspection or repair, you are
agreeing to Horizon’s Terms and Conditions found on our website
under the Repairs tab.
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