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9.2

Red failure LED

A red flashing LED means that the terminal is out of order. Contact the technical service and provide the following
information:

failure code,

failure message (the list below shows the most frequent),

if possible, a control ticket.

Display of a failure:

It is possible to view the

"DIAGNOSTICS"

code in hexadecimal corresponding to a warning or a failure without

opening the maintenance door.

Press simultaneously the "Cancellation" (red) and "Validation" (green) buttons on the function keyboard
or the extended keyboard.

Hold the "Cancellation" button until the "Release change button" message appears.

Press the "Validation" button as many times as necessary to put the cursor on the "Errors" function in the
menu displayed.

Press the "Cancellation" button to select the function.

The terminal displays the list of the 20 most recent defaults and failures.

You can also open the maintenance door and use the keyboard to select the onsite programming function

Code

Failure message

Problem

Solution

4000

HARGING BATTERY

MEASUREMENT

The voltage of the buffer
battery is too low when idle.

Replace the battery.

4001

DLE BATTERY

MEASUREMENT

The voltage of the buffer
battery is too low when idle.

Replace the battery.

4002

UPPLY FAILURE

The voltage of the battery is
insufficient.

Replace the battery.

4015

AYMENT FAILURE

No means of payment
available.

Replace at least one means of
payment.

4101

OIN BOX FAILURE

The coin box can no longer
accept coins.

Collect the coins.

4103

ND OF COLLECTION NOT

REPORTED

Collection door not correctly
closed.

Check that the doors are
correctly closed.

4200

RINTER FAILURE

CHANNEL

FORWARD

Printer broken or out of order.

Check operation of the
printer.

4201

RINTER FAILURE

CHANNEL

CUT

Printer broken or out of order.

Check operation of the
printer.

4202

RINTER FAILURE

SENSOR

FORWARD

Printer broken or out of order.

Check operation of the
printer.

4203

RINTER FAILURE

SENSOR

CUT

Printer broken or out of order.

Check operation of the
printer.

4204

RINTER OUT OF PAPER

No more tickets.

Replace the ticket roll.

4205

RINTER FAILURE

MAIN

BOARD DIALOGUE

Printer broken or out of order.

Check operation of the
printer.

4700

ANKNOTE PAYMENT

DEFAULT

Supply default

Check that the supply is well
connected.

4701

EADER INTEGRITY

DEFAULT

An integrity problem of the
reader software is detected.

Test the banknote reader.

Содержание Strada PAL

Страница 1: ...Strada PAL Operation manual Ref 504022254_1 Brand name STRADA Model name StradaPAL...

Страница 2: ...MECHANICAL LOCK 25 6 2 OPENING CLOSING THE MAINTENANCE DOOR WITH A MECHANICAL LOCK 26 6 3 OPENING CLOSING THE TRAPDOOR OF THE FLOOR FIXATION COMPARTMENT 29 6 4 POWERING OFF UP THE EQUIPMENT 31 6 5 OPE...

Страница 3: ...2 BASIC FUNCTIONS 59 8 3 CORRECTING PAPER JAMS IN THE PRINTER 61 8 4 CHECKING THE BATTERIES VOLTAGE 62 8 5 RECOMMENDATIONS FOR THE BATTERIES 63 8 6 REPLACING THE BATTERIES 64 8 7 CLEANING 66 9 WARNING...

Страница 4: ...ject to change Refer to your Parkeon contacts to check the validity of your document Visuals may not be exactly identical to the screen of the terminal used the screens used in this document are examp...

Страница 5: ...alling must comply with local rules Below is an example of signalling CE marking Europe This product complies with the rules for CE marking The applicable directives depend on the presence of the radi...

Страница 6: ...ges or modifications to this equipment not expressly approved by Parkeon may cause harmful interference and void the FCC authorization to operate this equipment Electricity All product servicing opera...

Страница 7: ...ications made to the terminal or if it used other than as described in this manual Environment The product complies with the following directives and regulations Directive 2011 65 EU of the European P...

Страница 8: ...5 main zones a 5W or 16 5 W solar top or antenna cover incorporating an antenna a zone indicator 9cm or 18cm a housing with a compartment dedicated to the user interface and maintenance a quick colle...

Страница 9: ...Page 9 71 3 2 Terminal dimensions and weight The terminal has the following dimensions...

Страница 10: ...Page 10 71 External dimensions The terminal weighs about 90 kg without the battery the weight may differ depending on the options included...

Страница 11: ...eader the numeric keypad the contactless antenna the coin slot the coin bowl 4 the ticket bowl 5 with banknote slot the maintenance compartment lock 6 External view With the extended keyboard option t...

Страница 12: ...n 2 the numeric keypad the contactless antenna 4 not visible from the inside of the maintenance door the coin slot 7 the position of the payment card slot 6 the coin bowl 8 the ticket slot with the ke...

Страница 13: ...ce compartment the main board with the solar and modem charger board 1 the payment card reader 2 the selector 3 the escrow 4 the 12V 27Ah battery with strand 7 the door open detection 8 the ticket sto...

Страница 14: ...tenance operators on the operation and collection Collection compartment The collection rack is equipped with an electronic locking system that runs the opening of the collection trapdoor The removabl...

Страница 15: ...of the collection trapdoor The removable coin box allows the storage of cashed coins offers a high security protection weighs 2 7 kg when empty has a 3 5 litre capacity can hold approximately 2 000 D...

Страница 16: ...x allows the storage of cashed coins has a 5 8 litre capacity can hold approximately 2 000 2 coins The transfer collection system offers a high level of security the coins cannot be seen or accessed f...

Страница 17: ...assette 8 includes A once opening system 3 that enables activation of the cassette to collect the coins The light is white 5 when the once system is ready The once system can be locked with a padlock...

Страница 18: ...ction key 3 to unlock the collection till and slide it in the collection head to transfer the coins A locking lever 2 locks the slide in position on the collection head A trolley 6 equipped with a non...

Страница 19: ...nactivity on the home screen can be modified in the customisation after 10 seconds of inactivity if no means of payment is entered after 40 seconds of inactivity if no action is performed after a mean...

Страница 20: ...A Open the maintenance door B Press the Maintenance Mode button 1 at the back of the display module Maintenance Mode button C The terminal displays the complete main maintenance menu in the language...

Страница 21: ...nter a menu The numeric keys are used to enter a maintenance function code The operator can then validate it with the V key This method avoids browsing the maintenance menu when the operator knows the...

Страница 22: ...es ticket can be delivered using a control card It is used to test the transactions operations especially the card reader and the printer 4 6 5 Supply voltage ticket A supply voltage ticket accessible...

Страница 23: ...t Phillips Torx a set of flat keys and sockets 8 to 24 a set of hexagonal keys Allen a ratchet a pair of cutting pliers a cutter knife batteries a paper roll compressed air a square key ref 135078 a b...

Страница 24: ...Page 24 71 Banknote collection A removable banknote stacker A banknote stacker key A coin box key Transfer Collection a transfer cassette a collection trolley a collection key a coin box key...

Страница 25: ...ht 4 C When the lock can be reached insert the key 1 D Perform a quarter turn with the key to unlock the door E Open the maintenance door Opening the maintenance door F Put the maintenance card in the...

Страница 26: ...nd operate the bolts with the square key When the terminal detects that the door is closed it is automatically locked If the maintenance menu is activated select the Cancel function to trigger the loc...

Страница 27: ...version is displayed on the screen G To unlock the door select the Padlock command function of the Maintenance menu function 116 Padlock command 116 H Remove the maintenance card from the reader I Ope...

Страница 28: ...equipped with protective flaps to reduce the risk of vandalism A Insert the tip of the key 2 in the opening of the lock 3 B With the tip of the key push the first protective flap to the left 4 and th...

Страница 29: ...or of the floor fixation compartment A Bring forward the slide lock 1 while holding the slide 2 located against the compartment wall B Lift the slide 2 C Rotate the lock 1 to block the slide Unlocking...

Страница 30: ...the trapdoor and lock it with the square key B Bring forward the lock C Lower the slide D Bring the lock back to its original position to lock the slide Important After closing the trapdoor put its lo...

Страница 31: ...een is completely off red LED of the touchscreen controller at the back of the screen off before operating on the terminal or disconnecting the strands 6 4 1 Preliminary operations A Open the maintena...

Страница 32: ...e key in the keyhole B With the tip of the key push the first flap to the left 1 and the second flap to the right 2 C When the lock can be reached insert the key 3 and unlock the collection key 4 to a...

Страница 33: ...outside the transfer cassette 3 to remove it Removing the collection key from the slide 1 2 C Push the key introduction end stop 1 D Remove the collection key Removing the collection key from the slid...

Страница 34: ...ve the two M3 screws nuts 3 fixing the end stop 4 to the slide B Remove the slide 1 from the collection head Collection head C Push the key introduction end stop 1 D Remove the collection key Removing...

Страница 35: ...before collecting the key must remain on the cassette during the entire collection B Push the locking lever 2 and bring forward the transfer cassette slide 5 to close the cassette Preparing the trans...

Страница 36: ...x 6 9 1 Preliminary operations Non applicable 6 9 2 Procedure A Arm the once system 1 located under the cover Arming the once system B Check that the light turns grey C Put the cover back in place loc...

Страница 37: ...errated washer strand terminal nut with serrated base Preparing the connections B Put caps on the two terminals C Put a tie to waterproof the connection as indicated on the figure below Waterproofing...

Страница 38: ...high level of protection against fraud Special care must be paid to the various potential risks of fraud and theft Certain basic precautions must be respected Always make sure that the cassette is em...

Страница 39: ...1 vigorously both ways to check that all the coins drop in the cassette Emptying the till 7 2 2 3 Closing the coin box A When the coin box is empty put the paper jam handle back in its original positi...

Страница 40: ...afety instructions when handling it B Close the collection door C Bring the cassette to a sorting centre to empty it Do not try to use the cassette on another terminal Removing the transfer cassette 7...

Страница 41: ...A Make sure that the terminal operates correctly B Open the collection door C Make sure that the collection trolley is empty and padlocked 7 3 2 Procedure 7 3 2 1 Inserting the collection head A Hang...

Страница 42: ...ard the collection head slide 4 to open the cassette and slide the collection till 2 The coins contained in the coin box drop in the trolley through the collection head and pipe C Pull and rotate 5 th...

Страница 43: ...transfer cassette and closing the terminal lower door A Take the collection head of the trolley off the two supports located in the collection compartment and lift it by its handle B Close the collect...

Страница 44: ...Preliminary operations A Recover a cassette from a collection operator 7 5 2 Procedure A Remove the padlock and or sealing of the once system B Press simultaneously the locking lever 1 and the once ar...

Страница 45: ...pipe 2 and collection head 1 from the trolley 3 C Empty the trolley Emptying the trolley D Put the handle pipe collection head and padlock s back in place The collection trolley can then be used for a...

Страница 46: ...with Parkfolio with function 90 if a new version of Neops is loaded on the terminal with a different database 7 8 2 Procedure 7 8 2 1 Unlocking the collection trapdoor To enter the collection mode pr...

Страница 47: ...using the Validation button D Press the Cancellation button to select the function The terminal displays a message requesting the collection key Waiting for collection key E Put the electronic collec...

Страница 48: ...terminal starts collection Collection start F Remove the collection key 7 8 2 2 Replacing the coin box A Open the collection trapdoor 1 the coin box flap is locked in closed position Opening the coll...

Страница 49: ...ght flashes red To go back to a normal operation of the terminal the operator must carry out a collection and install an empty and armed coin box 7 8 2 3 Collection ticket A collection ticket is autom...

Страница 50: ...Recover a coin box from a collection operator 7 9 2 Procedure A Perform a clockwise quarter turn with the engraved key to unlock the coin box 1 and 2 B Slide the cover to remove it 3 and 4 Emptying t...

Страница 51: ...ap and malfunction of the micro switches 7 11 Emptying the coin box with banknote collection It is strongly advised to not empty a coin box near a parking terminal A coin box must be emptied in a safe...

Страница 52: ...ith Parkfolio with function 90 if a new version of Neops is loaded on the terminal with a different database 7 12 2 Procedure 7 12 2 1 Unlocking the collection trapdoor To enter the collection mode pr...

Страница 53: ...function using the Validation button D Press the Cancellation button to select the function The terminal displays a message requesting the collection key Waiting for collection key E Put the electron...

Страница 54: ...detected the collection light turns green and the terminal starts collection Collection start F Remove the collection key G Press simultaneously the cancellation 2 and validation buttons 1 Buttons to...

Страница 55: ...collection default is present the collection light turns off and the terminal prints a collection ticket F Take the collection ticket from the ticket bowl If the trapdoor accidentally closes without c...

Страница 56: ...rting centre for instance 7 13 1 Preliminary operations A Recover a banknote stacker from a collection operator 7 13 2 Procedure A Each banknote stacker is supplied with a key Use it to unlock and ope...

Страница 57: ...rinter C Remove the roll and the paper reel axis from the terminal D Check the flatness of the new ticket roll Checking the flatness of the ticket roll E Position the axis of the paper reel in the new...

Страница 58: ...the terminal takes the replacement into account and updates the ticket count To cancel the replacement or if the ticket roll is not brand new select No and validate After validation or cancellation o...

Страница 59: ...ss V The last four digits flash type 2 and press The first four digits flash type 2534 and press V B Enter the park number 5 digits C Enter an alphanumeric identifier called city ID with 8 characters...

Страница 60: ...or instance for an actual warning threshold at 600 remaining tickets the fictional threshold must be configured at 2 600 6500 4500 600 2600 Validate with V 8 2 4 Function 26 Collection ticket copy Thi...

Страница 61: ...eliminary operations A Open the maintenance door 8 3 2 Procedure A Lift the paper protection B Remove the extremity of the ticket roll from the printer C Remove the potential paper scraps stuck in the...

Страница 62: ...rminal asks the operator whether they want to print a supply voltage ticket with the various measurements or just consult them onscreen Checking the batteries voltage Replace the battery if the operat...

Страница 63: ...batteries recommended by Parkeon are replaced by other batteries Always replace batteries by batteries certified by Parkeon Never wait to reach the critical threshold of a battery before recharging i...

Страница 64: ...ower off procedure before disconnecting the battery may result in the loss of stored data To avoid any writing data problem wait a few seconds after the complete shutdown of the screen before disconne...

Страница 65: ...fixation compartment battery A Install the new and charged battery terminals positioned at the rear equipped with an adapter strand orienting it so that the strand is on the left B Connect the adapter...

Страница 66: ...posal procedures 8 7 2 2 Exterior cleaning The coating of the external surface allows an easy removal of graffiti and stickers A Use soapy water to clean the external surfaces B Rinse and dry after cl...

Страница 67: ...rors function in the menu displayed Press the Cancellation button to select the function The terminal displays the list of the 20 most recent defaults and failures You can also open the maintenance do...

Страница 68: ...y is too low when idle Replace the battery 4001 IDLE BATTERY MEASUREMENT The voltage of the buffer battery is too low when idle Replace the battery 4002 SUPPLY FAILURE The voltage of the battery is in...

Страница 69: ...ion of the coin box 470B BANKNOTE JAM DEFAULT A banknote jam was detected in the reader area Check operation of the reader 470C BANKNOTE TRACTION MOTOR DEFAULT An operating problem of the banknote tra...

Страница 70: ...nnot unlock the actuator Contact the technical service 9005 TM MCB DEFAULT The coin box does is not detected although the trapdoor is closed End collection This failure is automatically cancelled when...

Страница 71: ...the prior written permission of Parkeon Parkeon can make any changes to data drawings or descriptions without notice Some features may vary according to customer specifications and do not represent an...

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