SafeAir ASTM unlock manual v1.1
Software installation FAQs
Q.
While trying to install the application, I get the following Java related error message:
“
Oracle Java v1.8 does not found in the system. Java 1.8 is required to run this
application. Do you want to continue?
”
A.
The installer runs regardless of the error message - minimize the Java error message, the
installer should wait in the background and you may resume installation. Another option
is to click on the ParaZero icon on the taskbar, it's a dark grey parachute, to resume the
installation.
Q.
When connecting the SafeAir device to the computer, it is not recognized by the
computer.
A.
If you get the following message:
Try the following solutions:
-
Turn the device on before connecting it - move the toggle switch on the side to
the ON position. Wait till the computer has finished installing the device.
- If the previous step didn’t solve the issue, repeat it after you restarted the
computer.
- Change to another USB port.
- Use the provided USB-C cable.
