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Creating Service Level Management Reports

 5-8

7800-A2-GB28-80

May 1999

PERL5 regular expressions are provided using the MatchAdvanced Operator to
create your own filter expressions using syntax for PERL 5 expressions. Two
examples of PERL regular expressions:

Enter . . .

And the MatchAdvanced filter will . . .

?NY?

Match any string with the value NY (case-sensitive).

?NY?i

Match any string with the value NY (any upper- or lowercase combination).

For additional PERL 5 expression details, refer to one of the following Web sites:

H

http://www.oroinc.com/developers/docs/OROMatcher/Syntax.html#Perl5Expressions

H

http://www.cpan.org/doc/manual/html/pod/perlre.html

H

http://www.cpan.org/doc/manual/html/pod/perlop.html#Regexp_Quote_Like_Operator

Содержание OPENLANE

Страница 1: ...OPENLANE PERFORMANCE WIZARD USER S GUIDE Document No 7800 A2 GB28 80 May 1999...

Страница 2: ...ed as a new release to this manual Warranty Sales Service and Training Information Contact your local sales representative service representative or distributor directly for any help needed For additi...

Страница 3: ...ronment 1 4 Integrating with OpenView or NetView 1 5 Using Default Paths 1 5 H Installing Performance Wizard 1 5 Installing in Windows 1 6 Installing in UNIX 1 9 Finalizing the Windows NT Apache Setup...

Страница 4: ...15 H Displaying Historical Charts 2 17 Starting and Stopping the Historical Daemon 2 17 Enabling or Disabling Historical Data Collection for a Device 2 18 Launching a Historical Chart 2 19 H Using the...

Страница 5: ...t Reports H What are Service Level Management SLM Reports 5 1 Discovering FrameSaver SLV Units 5 1 Using the SLM Report Administration Web Based Interface 5 2 SLM Reports Administration 5 3 Saving Pol...

Страница 6: ...Contents iv 7800 A2 GB28 80 May 1999...

Страница 7: ...izard Provides instructions on installing and running the Performance Wizard on a variety of operating platforms Chapter 2 Using the Navigation Wizard Describes how to maintain Performance Wizard and...

Страница 8: ...ses Network Management Standards The OSI SNMP and CMOL Protocols New York NY McGraw Hill 1992 ISBN 0 07 005554 8 Comer Douglas Internetworking with TCP IP Principles Protocols and Architecture Volume...

Страница 9: ...ervices RFC 1604 MIB variables and Paradyne Enterprise MIBs H Create and deliver Web based historical reports to customers that provide service level verification capacity planning and trending data t...

Страница 10: ...installation of the Apache Web server H Additional features for FrameSaver Service Level Management SLM Reports Option to export report raw data Ability to request exception filtering of report data R...

Страница 11: ...us variable requirements for data collection Performance Wizard uses between 8 MB and 16 MB of virtual memory per user interface session 4 MB and 6 MB of virtual memory if historical data collection i...

Страница 12: ...if the JRE is installed on your system open a command prompt window and type the following command For Windows jre or for HP UX jre version If the JRE is installed a message similar to the following i...

Страница 13: ...r system but not running if you want to integrate OpenView or NetView with Performance Wizard Using Default Paths During installation you must accept the OpenLane Performance Wizard defaults if you wa...

Страница 14: ...oftware double click on the setup exe file to begin the installation The OpenLane installation program will locate the JRE installed on your system If a JRE is not located you will be prompted to link...

Страница 15: ...ox appears Select an option and Next The Web server installation options are Install and configure Apache web server for the first time Select this option to use this workstation as the Web server for...

Страница 16: ...enLane installation 7 Select Finish to complete the installation The OpenLane Performance Wizard application has been installed and an icon added to the Start Menu under Programs If you chose to insta...

Страница 17: ...E is installed on your system select the jre to use during the OpenLane installation 3 The OpenLane installation program searches your drive for Performance Wizard Apache and NetScout programs If Perf...

Страница 18: ...option to use this workstation as the Web server for SLM reports where the Apache Web server is already installed on the drive Configure the Apache web server located at Select this option to use this...

Страница 19: ...r the port number for Apache to use The default is 80 Enter an existing User and Group for the Apache Web server By default the HP UX group nobody does not exist You can use the User bin and the Group...

Страница 20: ...GB28 80 May 1999 6 Follow the prompts offered by the setup program The setup program prompts you to enter a destination for the program files A message appears when the installation is complete To co...

Страница 21: ...n start the Performance Wizard as a standalone application or it can be started from within OpenView or NetView depending on your operating platform H Starting as a standalone application opens the Na...

Страница 22: ...ther than the path specified in the previous examples substitute the absolute path of that directory Procedure To start from OpenView or NetView and display the Navigation Wizard 1 Click on the Perfor...

Страница 23: ...Click on the Control menu and select OpenLane The OpenLane menu has a submenu with the options Graphs and Navigation Wizard 3 Click on Graphs to display a Real Time Chart Installation Troubleshooting...

Страница 24: ...update licensing information from within the Navigation Wizard The Navigation Wizard is available once you start the Performance Wizard To update licensing information 1 Click on the File menu and sel...

Страница 25: ...moving from Solaris HP UX or AIX Procedure To remove from Solaris or HP UX 1 Become superuser su root 2 Change to the source directory For Solaris and HP UX cd opt OV pdn PerfWiz For AIX cd usr OV pdn...

Страница 26: ...ata collection The User History Poller daemon is started during OpenLane Performance Wizard installation when the automated Apache Web server installation option is selected While the User History Pol...

Страница 27: ...server is working If the Apache Web server welcome page is not displayed Ensure that the Apache daemon is running Check the apachepath log error_log file for messages Verify that the DocumentRoot dir...

Страница 28: ...t you set the owner and permissions for the perfwizpath files as specified in the following table In the following table it is assumed that you used the recommended owner of bin For Solaris and AIX Ve...

Страница 29: ...d provide historical data on device activity This Web based information provides service level accounting and is used to verify the quality of services rendered and received You must use the Navigatio...

Страница 30: ...LCIs when the Device Display Area is expanded H Connection displays both ends of DLCI connections if set H Historical Collection displays status of collections if active Device Display Area Buttons Th...

Страница 31: ...ation Wizard Using the components and menus within the Navigation Wizard you can perform many tasks including H Manage the Device Display Area H Set FrameSaver Options H Launch Real Time Charts and Hi...

Страница 32: ...te a device H Locate a device in the display hierarchy Populating the Device Display Area When you start the Performance Wizard the Device Display Area may be empty To perform an operation on a device...

Страница 33: ...evices for Operations Most operations that you perform using the Performance Wizard require that you select a device device interface or DLCI from the Device Display Area The Device Display Area organ...

Страница 34: ...abase 1 Highlight a device in the Device Display Area 2 Click on the File menu and select Device Sync The Device Sync dialog box appears The IP Address or Hostname of the selected device is displayed...

Страница 35: ...k on the Device Sync tab Multiple functions can be selected from the dialog box The Device Sync Preferences options are H Discover connections and endpoints When checked causes discovery of FrameSaver...

Страница 36: ...n OK to remove the device Locating Devices You can locate a device in the Device Display Area using the Find option Procedure To locate a device 1 Click on the Action menu and select Find The Find dia...

Страница 37: ...ollowing sections discuss these options in more detail Managing PVC Connections You can create modify or remove connections or create Connection IDs using the Edit Connection dialog To access the Edit...

Страница 38: ...nts However the endpoints are unaware of these connections and the PVC connections are only visible from the SLV NNI side of the connection When you edit an SLV NNI based connection you cannot change...

Страница 39: ...lysis view for Real Time and Historical Charts NOTE The Configure Device component requires Write access to a device You set this access by using the Set Write Community string when you add devices to...

Страница 40: ...ay Area 2 Click on the Edit menu and select Configure Device The Configure Device dialog appears If device configuration information is being collected the display of the Configure Device dialog is de...

Страница 41: ...se the dialog The Status field at the bottom of the dialog returns information on the operation If you are setting more than one limit click on Apply to continue setting other options and retain the d...

Страница 42: ...re To change the Real Time Polling Interval for all charts 1 Click on the Edit menu and select Preferences The OpenLane Preferences dialog appears 2 From the Performance tab modify the default polling...

Страница 43: ...or an individual chart if you use the Launch Graph dialog Procedure To launch a Real Time Chart that uses the Real Time Polling Frequency 1 Click on an interface or DLCI in the Device Display Area of...

Страница 44: ...ext entry box which is positioned to the right of the slider Click on the line to either side of the slider This increments or decrements the value by one second and the value is displayed in the text...

Страница 45: ...orical Daemon To collect historical information the Performance Wizard uses a Historical Data Collection Daemon that runs in the background The daemon collects data from those devices and DLCIs that h...

Страница 46: ...ction dialog is used to enable a device interface or DLCI for historical data collection To open the Edit Historical Collection dialog use one of the following methods H Position the cursor on the int...

Страница 47: ...e column to enable or disable a collection A check mark indicates that collections are enabled 6 Press the Test button to verify that data can be collected The test results are displayed in the Status...

Страница 48: ...storical data gathered for a 24 hour period The Weekly Averaged trended dialog is also similar to the following and displays historical data gathered in 7 day increments 4 Drag the slider or click on...

Страница 49: ...ce DLCI or end to end connection from the Device Display Area you can perform various operations including starting Diagnostic Tests Procedure To access Diagnostic Tests from within the Navigation Wiz...

Страница 50: ...ager 1 Click on the Edit menu and select Preferences The OpenLane Preference dialog appears 2 Enter the path to NetScout Manager as needed A fully qualified absolute path is needed to execute RMON man...

Страница 51: ...he Device Display Area within the Navigation Wizard Chart Type Description Analysis Illustrates burst and end to end measurements Compression Demonstrates a device s ability to save bandwidth across t...

Страница 52: ...lity to set other options through the Navigation Wizard that affect the display of a Real Time Chart including changing the Real Time Polling Frequency configuring burst and frame options for FrameSav...

Страница 53: ...Using Real Time Charts 3 3 7800 A2 GB28 80 May 1999...

Страница 54: ...arts 3 4 7800 A2 GB28 80 May 1999 If you select a chart type for a DLCI a Real Time Chart window similar to the following is displayed Refer to online Help for descriptions of the components of a Real...

Страница 55: ...ays H Obtain online Help These topics are discussed in more detail in the following sections Polling Devices Launching a chart causes the Performance Wizard to automatically query a device for informa...

Страница 56: ...me Relay and DSL interfaces but it is not user selectable A Pie graph displays a total bandwidth or utilization for each access point across data sets and each set is shown as a slice of pie This is e...

Страница 57: ...return to the default settings for the graph use one of the following methods H Press the right mouse button and select Reset Zoom H Click on the View menu and select Reset Zoom H Press either the upp...

Страница 58: ...aver SLV NNI PVC Displays When viewing PVC displays on a FrameSaver SLV NNI device H Statistics displayed represent the portion of the user PVC between the SLV NNI and the remote endpoint H PVC connec...

Страница 59: ...e Chapter 2 Using the Navigation Wizard for details on options starting the Historical daemon enabling data collections and launching Historical Charts Accessing Historical Charts Procedure To display...

Страница 60: ...Historical Charts 4 2 7800 A2 GB28 80 May 1999 Viewing Historical Charts When you launch a Historical Chart for either Daily Details or Weekly Averaged a window similar to the following daily report a...

Страница 61: ...to change the appearance of a graph You can display plots on a graph as a Line Bar or Stack Click on the drop down menu to change to any format listed Querying a Point on a Graph To obtain the exact...

Страница 62: ...the upper or lowercase r key in a graph window Printing a Chart to File or Printer To direct a copy of a chart to a file or the printer click on the File menu and select Print The Print dialog for you...

Страница 63: ...eve this data from the FrameSaver SLV devices and compile the data into SLM reports that can be delivered to the end user the Network Administrator or Service Provider must H Discover the FrameSaver S...

Страница 64: ...ing to Customers Profiles and Data Collection with online Help You must use the same interface whenever you want to change a Customer Profile or Data Collection setup Procedure To access the SLM Repor...

Страница 65: ...les The Customer Profile Administration page appears 3 Enter a Customer ID Customer IDs must be unique and can consist of alphanumeric characters If a Customer ID is not specified you cannot perform a...

Страница 66: ...ndicate when the operation is complete If you chose to set up devices individually you must repeat these steps for each device assigned to a customer If the User History Poller is running all new devi...

Страница 67: ...ate the reports Typically cron is used with UNIX and the at command is used with Windows NT Once the scheduled reports are created the Scheduled Report Viewer is used to view the report Refer to the R...

Страница 68: ...U S Virgin Islands Time 3 5 CNT Canada Newfoundland Time 3 AGT Argentina Standard Time 3 BET Brazil Eastern Time 1 CAT Central African Time 0 GMT Greenwich Mean Time 1 ECT European Central Time 1 EET...

Страница 69: ...NotEqual NA The filter example above would find all NA entries in the PVC Name column and the report would exclude all rows with NA Procedure To create a new Filter 1 Select a Report Type from any Rep...

Страница 70: ...Enter And the MatchAdvanced filter will NY Match any string with the value NY case sensitive NY i Match any string with the value NY any upper or lowercase combination For additional PERL 5 expression...

Страница 71: ...he following versions are recommended H Netscape Communicator 4 51 or higher H Microsoft Internet Explorer 4 1 To enable customers to navigate through their SLM Reports you must provide them with the...

Страница 72: ...Service Level Management Reports 5 10 7800 A2 GB28 80 May 1999 SLM Report Example The SLV Detail Monthly Report provides statistics on each PVC as shown below Detailed online Help is available with ea...

Страница 73: ...ests as well as perform a Lamp Test Connectivity Test check EIA Lead Status and run physical link tests NOTE The Diagnostic Tests component requires Write access to a device You set this option when y...

Страница 74: ...DLCI or end to end connection from the Navigation Wizard you can perform various operations including starting Diagnostic Tests Procedure To access Diagnostic Tests from within the Navigation Wizard...

Страница 75: ...Diagnostic Tests 6 3 7800 A2 GB28 80 May 1999 A Diagnostic Test window similar to the following is opened for the selected device...

Страница 76: ...rmance The Performance menu has a cascading submenu with the following options Navigation Wizard Graphs or Tests 3 Click on Tests A Diagnostic Tests window is opened for the device you selected Obtain...

Страница 77: ...on Missing Data DLCIs reconfigured Perform a Device Sync from Navigation Wizard DSL card inserted or removed Perform a Device Sync from Navigation Wizard Link Personality reconfigured Perform a Device...

Страница 78: ...gation Wizard If necessary H Verify communication is working with the device H Do a Device Sync from Navigation Wizard using the read write community string on the device H Enable SNMP in the device s...

Страница 79: ...e header that marks a frame for low priority if there is congestion on the network If congestion occurs DE frames are the first to be discarded by the network Data Link Connection Identifier The virtu...

Страница 80: ...rotocol Internet Protocol An open networking protocol used for internet packet delivery International Telecommunications Union The telecommunications agency of the United Nations established to provid...

Страница 81: ...itors and ensures frame relay network service Simple Network Management Protocol Protocol for open networking management A display of connection of devices A submap may be developed by the HP OpenView...

Страница 82: ...an unusual event occurs on a network device such as a reinitialization Video Graphics Adapter Virtual Local Area Network A logical grouping of users regardless of their physical location on a network...

Страница 83: ...installation 1 5 Delete Device option removing devices 2 8 device configuration frame and burst ranges 2 11 updating 2 6 device database populating 2 4 removing entries 2 8 Device Display Area adding...

Страница 84: ...ccessing Diagnostic Tests 6 4 integrating with Performance Wizard 1 5 starting Performance Wizard 1 13 I installation procedures 1 5 installation troubleshooting of Apache Web Server 1 19 of Performan...

Страница 85: ...ing a graph format 3 6 Start or Stop Poll button 3 5 zooming into a graph portion 3 7 removing Performance Wizard 1 17 report types button 2 16 selecting from a real time report 3 7 requirements hardw...

Страница 86: ...eports 1 18 verifying setup 1 19 Web sites accessing Performance Wizard 1 5 for JRE environments 1 4 Paradyne vi Weekly Averaged historical data 2 19 Wizard Query dialog removing devices 2 8 Z zoom re...

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