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1. Check List
If you experience any problem while using your mobile phone, please refer
to the following checklist. If the problem still persists, contact your dealer or
nearest service centre.
When the “Insert SIM Card” message appears:
Make sure the SIM card is correctly installed. Check to see if the SIM card
is working properly. If it does not work, try to clean the contact points of the
card. If it is out of order, take it to the nearest service centre.
When the “Password” message appears in Phone locked state:
Enter the phone password.
The default password is “1234”.
If you cannot
remember the password, contact the nearest service centre.
When the “Enter PIN” message appears:
Input PIN. If you cannot remember it, contact the nearest service centre.
You can still receive calls even if your mobile phone becomes locked after
entering the incorrect PIN on
3 times (trial time depends on the SIM)
consecutive attempts.
When the “No Service” or “Network Failure” appears in standby
mode:
Check the
R
SSI (
Received
Signal Strength Indicator i.e.,
Antenna Bar
)
state.
If you cannot making/receiving a call when you are indoors or
undergrounds where the signal strength is poor, move toward a
window or go out open area.
If you still cannot make a connection,
contact the nearest service centre.
When audio quality is poor:
End a call and try again.
When the other party cannot hear you speaking:
Your phone may be set to MUTE. Disable the MUTE function.
When battery lifetime is shorter than usual:
This may happen when you are
in the lower signal strength area.
Turn
off your phone when it is not in use. Change the battery when battery
energy is exhausted.
When your mobile phone does not turn on:
Make sure your battery is charged. Check to see if your phone works while
recharging the battery.
When you are unable to send a message:
Either you are not registered to receive
a message
service, or you may be
in an area where your network service provider cannot provide such a
service.
When you are unable to make a call:
Your phone may be set to “fixed dial.” Cancel the “fixed dial” function.
