Panduit SynapSense Pressure Node, Руководство по установке

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Appendix C – Technical Support and Return
Material Authorization
This appendix describes how to contact Technical Support, open a Technical Support
Case, and receive a Return Material Authorization (RMA) to return a SynapSense
product for replacement. Not all problems will result in an RMA.
Panduit Technical Support
Severity 1 & 2 Issues
Am1-866-721-5302
EMEA +44-1291-674661
APAC +65 63 057 044
UTC between 08:00 and 23:00
Severity 3 & 4 Issues, Email – normal business hours
SystemSupport@Panduit.com
Opening a Technical Support Case
Follow these steps to open a Technical Support Case
1. Search the SynapSense Knowledge Base at
http://www.synapsense.com/
(click
Support Login
at the top of the page).
a. Login using your email and password.
b. Search the knowledgebase for the symptom. If the knowledgebase solution does not resolve the
issue, enter a Technical Support Case.
Describe the following information:
a. Symptoms or how to reproduce the problem.
b. Damage to the product, such as dropping or exposure to condensing humidity.
c. Attempted measures to resolve the problem.
d. How long has it been in service? Include all information regarding the device history: “Dead”
on arrival? Failed upon initial installation? Failed after initial install, but nothing changed with
the unit. Failed upon some subsequent action (moved, redeployed, SMOTA, etc.).
e. Part number (underside of most nodes).
f.
Serial number (underside of most nodes), typically beginning with PR or AM.
g. MAC ID (on the exposed barcode label).
h. Quantity.
PRESSURE NODE INSTALLATION MANUAL