Mobile device
Problem
Cause & Solution
Page
Mobile devices cannot be
registered.
Mobile devices cannot
connect to the system.
R
The main monitor and/or your mobile device is not connected to your
wireless router.
→ Both the main monitor and your mobile devices must be connected
to your wireless router.
Main monitor
: Complete the Wi-Fi settings.
Your mobile device
: Turn on the Wi-Fi feature and connect to the
wireless router that the main monitor is connected to. For more
information, see the operation instructions of your wireless router
and mobile devices.
R
The main monitor and/or your mobile devices is out of range of your
wireless router.
→ Confirm your wireless router is turned on and both the main monitor
and your mobile device are in range of your wireless router. (The
mobile device cannot connect to the system when it is out of the
range of the wireless router that the main monitor is connected to,
such as when you are away from home.)
R
The main monitor and your mobile device are not connected to the
same wireless router.
→ Confirm that the both main monitor and your mobile device are
connected to the same wireless router.
R
When the all above remedies do not solve the problem
→ Try
“
Initialization of network
”
and then set
“
Wi-Fi
”
again.
25
Video Intercom does not
work properly even
wireless network and
device registration are
confirmed.
R
Refer to the troubleshooting section of the operating instruction of the
Video Intercom.
–
Email feature
Problem
Cause & Solution
Page
Test mail cannot be
delivered.
R
The email server and email address are not set correctly.
→ Confirm these settings in
“
Email settings
”
and reconfigure
them as required.
25
Email notification is not
delivered even the email
settings are confirmed.
R
The wireless router is off or the main monitor is out of ranger of the
wireless router.
→ Confirm that the wireless router is turned on and that the main
monitor is in range of the wireless router.
R
“
Email notification
”
setting is
“
Disable
”
.
→ Set the
“
Email notification
”
settings to
“
Enable
”
.
R
There is something wrong with the network settings, such as the
“
Email server registration
”
settings.
→ Check the inbox of the sender email that is set in
“
Email server
registration
”
to see if there were any messages that could not
be delivered.
25
I want to stop email
notification temporally
(e.g. when I am home).
R
Set the
“
Email notification
”
settings to
“
Disable
”
.
26
29
10. Troubleshooting
Содержание VL-SVN511 Series
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