FA
Q
s
101
Problem
Actions
S
cr
een
Chaotic image, noisy
•
Set [P-NR] in the Picture Menu (to remove noise).
(p. 31)
•
Check nearby electrical products
(fluorescent lamp, DECT phones, mobile phones, microwave, etc.).
No image can be
displayed
•
Is [Contrast], [Brightness] or [Colour] in the Picture Menu set to the minimum?
(p. 31)
•
Please also refer to “Neither image nor sound is produced”
(p. 100)
Blurry or distorted image
(no sound or low volume)
•
Reset channels.
(p. 40)
•
Please also refer to “Neither image nor sound is produced”
(p. 100)
Unusual image is
displayed
•
Turn the TV Off with Mains power On / Off switch, then turn it On again.
•
If the problem persists, initialise all settings
[Shipping Condition] (p. 49)
S
ound
No sound is produced
•
Is Sound Mute active?
(p. 8)
•
Is the volume set to the minimum?
•
Is Speaker Selection (VIERA Link) set to [TV]?
•
Please also refer to “Neither image nor sound is produced”
(p. 100)
Sound level is low or
sound is distorted
•
Sound signal reception may be deteriorated.
•
Set [NICAM] (p. 33) in the Sound Menu to [Off ]. (Analogue only)
•
Please also refer to “Neither image nor sound is produced”
(p. 100)
Unusual sound from
the TV
•
When power is on, whirring sound of cooling fan or drive noise may be heard from
inside the TV (not a sign of faulty operation).
Digital Channel
No programmes shown
on TV Guide
•
Reset channels.
(p. 40)
•
Check the digital transmission by contacting Digital UK on 08456 50 50 50 or at www.
digitaluk.co.uk
•
Check the analogue broadcast (if still available in your area).
•
Consult an aerial engineer to check the alignment of your aerial.
Cannot find a channel
you have previously
watched
•
The channel may broadcast for part of the day.
•
Check the channel in the TV Guide.
(p. 21)
•
Channel position numbers may be changed by broadcasters.
•
Reset channels.
(p. 40)
HDMI
Sound is unusual
•
Set the sound setting of the connected equipment to “2ch L.PCM”.
•
Check the [HDMI1 / 2 / 3 / 4 Input] setting in the Sound Menu.
(p. 33)
•
If digital sound connection has a problem, select analogue sound connection.
(p. 96)
Pictures from external
equipment are unusual
when the equipment is
connected via HDMI
•
Check the HDMI cable is connected properly.
(p. 89)
•
Turn the TV and equipment Off, then turn them On again.
•
Check an input signal from the equipment.
(p. 98)
•
Check the output resolution of the equipment.
•
Use equipment compliant with EIA/CEA-861/861D.
Netw
ork
Cannot connect to the
network
•
Check the LAN cable is connected properly.
(p. 71)
•
Check the connections and settings.
(p. 71 - 76)
•
Check the network equipment and network environment.
•
The router may not be set to issue IP address automatically. If the network administrator
prefers to allocate an IP address, set an IP address manually.
(p. 73)
•
The router may be using MAC address filtering (security setting).
Confirm the MAC Address of this TV (p. 76) and set the router to be able to use it.
•
If the problem persists, consult your Internet Service Provider or telecommunications
company.
Cannot select the
file during DLNA
operations
•
Is media server of the connected equipment prepared?
(p. 70)
•
Check applicable data format.
(p. 93, 94)
Cannot operate
VIERA Connect
•
Check the connections and settings.
(p. 71 - 76)
•
The server or connected line might be busy now.
O
ther
The TV does not switch
On
•
Press and hold the standby On / Off switch on the remote control for about 1 second if
Power LED is red.
•
Check the mains lead is plugged into the socket.
•
The fuse in the mains plug may have blown. Replace it with one of an identical rating
(p. 4)
The TV goes into
Standby mode
•
Auto power standby function is activated.
(p. 9)
•
The TV enters Standby mode about 30 minutes after analogue broadcast ends.
