21
Troubleshooting
Reinstalling Software
Before Reinstallation
Preparing
Reinstalling
CAUTION
1
Turn the computer on.
2
When the message [Press <F2> to enter SETUP] is dis-
played, press
F2
and then run the Setup Utility.
If the password has been set, enter the Supervisor Pass-
word.
3
Write down all of the contents of the Setup Utility and
then press
F9
.
At the confirmation message, select [Yes] and press
Enter
.
4
Select [Security] menu and set [Boot Up Drive] to
[CDD/A:/C:].
5
Set the Product Recovery CD-ROM and FIRSTAID
FD.
6
Press
F10
.
At the confirmation message, select [Yes] and press
Enter
. The computer will reboot, and this screen
should appear.
If data on your hard disk is compressed, the data should
be uncompressed.
Important
Save all important data. If reinstallation is carried out, all data existing prior to the installation will be lost. The
reinstallation will return the computer to close to the conditions at time of purchase.
Before the reinstallation procedure, remove all peripherals.
Be sure the AC adapter is connected until the reinstallation procedure is completed.
If you have not created the FIRSTAID FD, you can create by selecting [Create BACKUP DISK] in [Start] - [Pro-
grams] - [Panasonic]. If you can not create this disk, contact Panasonic Technical Support.
NOTE
7
Make a selection from the menu.
To restore all contents of the hard disk to factory
default, including the partition setting(s):
Select [1. Restore the whole HDD to factory default].
To restore the hard disk (C drive) to factory default,
excluding the partition setting(s):
Select [2. Restore the drive C to factory default].
Select the number
------------------------------------------------------
1. Restore the whole HDD to factory default
2. Restore the drive C to factory default
3. End
FAT16 file system is not supported.
NOTE
8
At the confirmation message , press
Y
.
The operations of “format” and “restore” for the hard disk
start automatically. (The operations take about one hour.)
9
After the reinstallation procedure completes, the follow-
ing message will appear on the display.
All data on the whole HDD has been restored to the factory default.
After removing floppy disk and the Product Recovery CD-ROM, restart the
computer and set up Windows .....
Restart the computer by pressing
Ctrl
+
Alt
+
Del
.
You will need the Product Recovery CD-ROM and the BACKUP DISK (e.g., FIRSTAID FD) you made earlier. (
page 12)
10
When the message [Press <F2> to enter SETUP] is dis-
played, press
F2
and then run the Setup Utility.
If the password has been set, enter the Supervisor Pass-
word.
11
Press
F9
.
At the confirmation message, select [Yes] and press
Enter
. (The Setup Utility settings will return to their
default values. Even the security settings with the excep-
tion of the password(s) will return to their default val-
ues.)
Change the settings where necessary.
12
Press
F10
.
At the confirmation message, select [Yes] and press
Enter
.
13
Perform the setup procedure for Windows by following
the instructions on the screen.
page 11
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