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1. Scope
The Distributor warrants for 2 years from the date of purchase, that the Product will: i) conform to specification, ii) be free from
defects in materials and workmanship, subject to conditions below.
The warranty only applies to Products purchased by a consumer, that has been installed for private use and that has been
sold by the Distributor or a designated retailer where the Products have been originally sold by the Distributor.
The warranty does not apply to Products purchased by commercial entities or for Products that have been installed for com
-
mercial use. These shall be subject only to the mandatory provisions of the law. The conditions and limitations set out below
shall apply.
2. Coverage
If a defect arises and a valid claim is received within the statutory warranty period, at its option and to the extent permitted by
law, the Distributor shall either; i) repair the defect, or; ii) replace the product with a product that is identical or similar in func
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tion, or; iii) refund the purchase price.
Any exchanged Product or component will become the legal property of the Distributor. Any valid claim or service does not
extend the original warranty. The replacement Product or part does not carry a new warranty.
3. Conditions
The warranty applies only if the conditions set out below are met in full:
•
The Product has been installed by a professional installer, in accordance with the instructions in the installation manual
and all relevant Codes of Practice and Regulations in force at the time of installation.
•
The Product has not been modified in any way, tampered with or subjected to misuse and no factory fitted parts have
been removed for unauthorized repair or replacement.
•
The Product has only been connected to a domestic mains water supply in compliance with the European Drinking Water
Directive EN 98/83 EC, or latest version. The water should not be aggressive, i.e. the water chemistry shall comply with
the following:
•
Chloride
< 250 mg / L
•
Total Dissolved Solids (TDS)
< 500 mg / L
•
Saturation Index (LSI) @ 80°C
< 0,8
•
pH level
< 9,5 / > 6,0
•
The immersion heater is not exposed to hardness levels exceeding 20°dH.
•
Any disinfection has been carried out without affecting the Product in any way whatsoever. The Product shall be isolated
from any system chlorination.
•
Service and/or repair shall be done according to the installation manual and all relevant codes of practice. Any replace
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ment parts used shall be original spare parts supplied by the Distributor.
•
Any third-party costs associated with any claim has been authorized in advance by the Distributor in writing.
•
The purchase invoice and/or installation and servicing invoice, a water sample as well as the defective product is made
available to the Distributor upon request.
Failure to follow these instructions and conditions may result in product failure, and water escaping from the Product.
4. Limitations
The warranty does not cover:
•
Any fault or costs arising from incorrect installation, incorrect application, lack of regular maintenance in accordance with
the installation manual, neglect, accidental or malicious damage, misuse, any alteration, tampering or repair carried out
by a non-professional, any fault arising from the tampering with or removal of any factory fitted safety components or
measures.
•
Any consequential damage or any indirect loss caused by any failure or malfunction of the Product whatsoever.
•
Any pipework or any equipment connected to the Product.
•
The effects of frost, lightning, voltage variation, lack of water, dry boiling, excess pressure or chlorination procedures.
•
Damage caused during transportation. Buyer shall give the carrier notice of such damage.
•
Costs arising if the Product is not immediately accessible for servicing.
These warranties do not affect the Buyer’s statutory rights.
Warranty
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