Installation/Troubleshooting
46
Troubleshooting
Authentication
windows are
consequently
displayed.
• User name and password for the administrator or general users
are changed.
Close the web browser, and access the camera again.
Only half of the
image is
displayed.
• You are using Internet Explorer 4.xx or lower.
Upgrade Internet Explorer to version 6.0 or greater.
Camera image
is not displayed.
• ActiveX Controls are not installed in Internet Explorer.
ActiveX Controls should be installed to display video (Motion
JPEG). For the ActiveX Controls installation method, see
page 35 when using Microsoft Windows XP Service Pack 2,
or see page 34 when using other operating systems.
• The network is congested.
Pages may not be displayed immediately. Wait for a while.
• The web browser is accessing the proxy server.
Set the web browser to access the Internet directly (see page
141 of the Operating Instructions on the Setup CD-ROM).
A gray screen is
displayed.
• There are currently more than 30 simultaneous accesses to the
video (Motion JPEG).
Reduce the number of access to below 30, or change the
video to still images.
• Operation time has been specified.
A gray screen is displayed outside the operation time. This is
normal.
Video suddenly
changes to still
images.
• The video (Motion JPEG) display period is set on the General
User page.
When you view video continuously, set [Unlimited] for the
limit continuous motion JPEG (see page 77 of the Operating
Instructions on the Setup CD-ROM).
Problem
Cause and Remedy
