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Installation/Troubleshooting

Troubleshooting

[For assistance, please call: 1-800-272-7033]

The Top page is
not displayed.

• The connection type is wrong (see page 45 of the Operating

Instructions on the Setup CD-ROM).

If the camera is not connected to the network in the [Auto
Negotiation] setting, set up the camera and the router seeing
the following table.

• The default gateway or DNS server addresses may be wrong.

The correct IP addresses are required especially when you are
using the Viewnetcam.com service.

Assign the correct default gateway and DNS server
addresses (see page 41 of the Operating Instructions on the
Setup CD-ROM).

The Top page is
displayed on the
LAN, but not
displayed from
the Internet.

• The default gateway address may be wrong.

Assign the correct default gateway address (see page 41 of
the Operating Instructions on the Setup CD-ROM).

• UPnP

is disabled on the router.

Enable UPnP

on the router following the router manual.

• Port forwarding is not enabled on the router (see page 28).

Enable port forwarding seeing the router manual for details.

• Firewalls such as packet filtering on the router is blocking

camera access.

Set the router to allow access to the camera seeing the
router manual for details.

• You are accessing the camera with an IP address for local

camera access.

Access the camera with the global IP address of the router
and port number of the camera.

Problem

Cause and Remedy

Auto Negotiation

Network Camera

Router or hub

Auto

Negotiation

100Base-TX

10Base-TX

Full

Duplex

Half

Duplex

Full

Duplex

Half

Duplex

100Base-

10Base-T

Full Duplex

Half Duplex

Full Duplex

Half Duplex

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Содержание OneHome BB-HCM311A

Страница 1: ...Please read this manual before using and save this manual for future reference Network Camera Panasonic Network Camera Website http www panasonic com netcam for customers in the USA or Puerto Rico Mo...

Страница 2: ...ons UPnP is the abbreviation for Universal Plug and Play Network Camera is called Camera in this Installation Troubleshooting Trademarks Adobe Acrobat and Reader are either registered trademarks or tr...

Страница 3: ...ystem Microsoft Windows XP Microsoft Windows 2000 Microsoft Windows Me Microsoft Windows 98SE CPU For viewing single camera Pentium III 800 MHz or greater is recommended For viewing multiple cameras P...

Страница 4: ...vice Providers do not yet support IPv6 many local networks already use it When your ISP supports IPv6 your Panasonic Network Camera will be ready For more information you wish to visit http www ipv6 o...

Страница 5: ...Camera to View on the LAN 16 1 6 Setting up Internet Access to the Camera 21 1 7 Viewnetcam com Service IPv4 IPv6 25 1 8 Connecting the Camera to a Router Supporting UPnP IPv4 Only 27 1 9 Connecting...

Страница 6: ...Installation Troubleshooting 6 2 8 IPv6 55 2 9 IPsec 56 2 10 Miscellaneous 58...

Страница 7: ...eing walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the unit 9 The AC cord is used as the main disconnect device ensure that the socket outlet is...

Страница 8: ...erienced radio TV technician for help Environment Do not install the camera where the temperature is less than 0 C 32 F or greater than 40 C 104 F Allow 10 cm 4 inches clearance around the unit for pr...

Страница 9: ...available to any third parties outside the user group When sending this product to be repaired with a company not related to Panasonic make back up copies of files if necessary and reset this product...

Страница 10: ...mera Additional pieces can be ordered by calling 1 800 332 5368 Main Unit 1 pc AC cord 1 pc Order No PSJA1069Z Setup CD ROM 1 pc Order No PSQX3511YCD Flexible Stand 1 pc Order No PSKL1020W Installatio...

Страница 11: ...rophone The microphone picks up audio around the camera See page 28 of the Operating Instructions on the Setup CD ROM Power on Normal Operation 1 Updating Firmware Getting IP address 2 Got IP address...

Страница 12: ...Side View 1 3 3 Bottom View SD Memory Card Slot See page 36 FACTORY DEFAULT RESET Button Resets settings to default see page 126 of the Operating Instructions on the Setup CD ROM Cover Stand Tripod M...

Страница 13: ...ng Instructions on the Setup CD ROM MAC Address see page 17 and Serial number S N is indicated on the label Ethernet LAN port See page 14 Hook for Audio Cables See page 37 Hook for Power Cord See page...

Страница 14: ...thernet cable customer provided to the camera Note These instructions assume your PC is already connected to the Internet and your network includes a router 2 Connect the Ethernet cable to your router...

Страница 15: ...nnect device ensure that the socket outlet is located installed near the equipment and is easily accessible Use only specified Panasonic AC adaptor PQLV202 Order No PQLV202Y If the indicator does not...

Страница 16: ...ee page 137 of the Operating Instructions on the Setup CD ROM for details 1 Insert the Setup CD ROM into the CD ROM drive of the PC The window is automatically displayed If the Network Camera Setup wi...

Страница 17: ...nd click Execute This program searches for the cameras that are connected to the router and displays the MAC Addresses IP addresses and Port Numbers The MAC Address on the rear side see page 13 of the...

Страница 18: ...s on your PC If you cannot disable your firewall or antivirus software you can set up the camera entering the camera MAC address on the following window The camera s MAC address can be found on the la...

Страница 19: ...wish to use and click Save 6 Enter the name and password that were entered above and click OK 7 When the Single Camera page is displayed the setup is completed When Security Warning window is display...

Страница 20: ...rmal use To enable Internet access to the camera Click Next to set up the Internet access to the camera and go to step 3 on the page 22 If you do not allow the Internet access click Cancel and go to p...

Страница 21: ...are connected to the router and displays the MAC Addresses IP addresses and Port Numbers The MAC Address on the rear side see page 13 of the camera shows which camera you select on the Camera List wi...

Страница 22: ...isable this feature See http panasonic co jp pcc products en netwkcam for more information 4 Enter the user name and password that were set and click OK Sets up the camera to view on the LAN Sets up t...

Страница 23: ...ttp www viewnetcam com If you have multiple cameras you can only register one camera for the Viewnetcam com service If you select Disable skip to step 9 7 The Enter Network Password window is displaye...

Страница 24: ...When the Single Camera page is displayed the setup is completed Notes The banner is displayed only when Internet access is allowed on the camera To ensure that the most current image is displayed Int...

Страница 25: ...ss your camera even if your assigned global IP address changes See http www viewnetcam com for details How the Viewnetcam com service works 1 Your ISP assigns a global IP address to your Internet acce...

Страница 26: ...case you cannot use the Viewnetcam com service Ask you ISP about what type of IP address you are using If the camera is using a port number other than 80 the port number must be specified at the end...

Страница 27: ...n on page 21 Notes In some routers the UPnPTM feature is disabled by default Enable your router s UPnPTM feature following the router manual before you set up the camera See the Panasonic Network Came...

Страница 28: ...ra must be assigned a unique port number 1 Access the camera see page 32 2 Click Setup tab at the top of the page 3 Select Static on the Network page The Static IP Address Configuration page is displa...

Страница 29: ...ings on your PC If you cannot disable your firewall or antivirus software you can set up the camera using the camera MAC address as shown below 1 Enter the camera MAC address in the data field and cli...

Страница 30: ...Installation Troubleshooting 30 3 Enter the user name and password and click Save 4 The Enter Network Password window is displayed Enter the user name and password that were set and click OK...

Страница 31: ...Camera page If you enable Internet access to the camera follow the procedures below When you are using a router supporting UPnPTM When you are using a router not supporting UPnPTM Follow the procedure...

Страница 32: ...ed see page 44 3 The Enter Network Password window is displayed and enter the user name and password that were set and click OK Note When Permit access from guest users is set on the Security Administ...

Страница 33: ...he above When Security Warning window is displayed click Yes See page 34 See page 35 for Security Warning window when using Microsoft Windows XP Service Pack 2 Note For IPv6 connection see page 14 and...

Страница 34: ...tab and click Custom level on the web browser 1 Check Prompt in Download signed ActiveX Controls 2 Check Enable in Run ActiveX Controls and plug ins ActiveX Controls can be installed from the file on...

Страница 35: ...ng displayed In this situation we suggest Contact your network administrator Try using regularly refreshed images Security Warning window on Microsoft Windows XP Service Pack 2 To view a video Motion...

Страница 36: ...card lightly to remove Note Ensure that recording has been stopped before removing the SD memory card See page 86 of Operating Instructions on the Setup CD ROM If the SD memory card is removed while...

Страница 37: ...r in the outdoor type housing without temperature control system The camera may malfunction due to high temperature When you mount the camera always hook the power cord and audio cables to the hooks S...

Страница 38: ...cure with tape Make sure the indicator is always in the lower right corner Top Bottom Mount the flexible stand firmly to the ceiling with the three screws accessories Attach the camera screwing the th...

Страница 39: ...unting hardware dress the cables neatly and secure with tape Mount the flexible stand firmly to the wall with the three screws accessories Attach the camera screwing the threaded mount into the stand...

Страница 40: ...Update Firmware page will be displayed Update the firmware following the procedure see page 116 of the Operating Instructions on the Setup CD ROM If you fail to update the firmware see page 58 Indicat...

Страница 41: ...the camera may be malfunctioning Call our customer call center Problem Cause and Remedy Automatic Setup fails using Setup Program More than 20 minutes have passed after turning the camera on Disconne...

Страница 42: ...ls to complete successfully Network problems may occur during setup Confirm that your network is working Disconnect the plug of the AC cord from the outlet and reconnect it again Then set up the camer...

Страница 43: ...address labeled beside the Ethernet LAN port The camera IP address and port number are shown next to the MAC address The password has been forgotten Press the FACTORY DEFAULT RESET button to reset the...

Страница 44: ...router does not allow access to the camera under the router with the global IP address If you access the camera on the LAN access with the address for local camera access Router does not have a loopba...

Страница 45: ...The default gateway address may be wrong Assign the correct default gateway address see page 41 of the Operating Instructions on the Setup CD ROM UPnPTM is disabled on the router Enable UPnPTM on the...

Страница 46: ...ing other operating systems The network is congested Pages may not be displayed immediately Wait for a while The web browser is accessing the proxy server Set the web browser to access the Internet di...

Страница 47: ...well Adjust the white balance on the Camera page see page 67 of the Operating Instructions on the Setup CD ROM The color display setting on your PC is set lower than 16 bits Set the color display 16 b...

Страница 48: ...ork traffic PC performance enabling IPsec SD memory recording or what object you view The Max bandwidth usage is limited Increase the max bandwidth usage on your network see page 41 of the Operating I...

Страница 49: ...s turned on Multiple users are operating the camera simultaneously Wait for a while and access the camera again The pan tilt reaches its end Confirm that the end display is displayed on the operation...

Страница 50: ...ge it to Enable See page 71 of the Operating Instructions on the Setup CD ROM In the access level settings on the General User page Talk is not permitted Permit Talk See page 77 of the Operating Instr...

Страница 51: ...mum volume Open the PC s Volume Control window and clear the output master and Wave MP3 s Mute checkbox then adjust the volume The Audio Control Bar is not displayed The Audio Control Bar is not displ...

Страница 52: ...window The PC s microphone input setting is set to mute Open the PC s Volume Control window check the microphone checkbox and then adjust the volume controls A speaker is not connected to the camera T...

Страница 53: ...e volume control screen Then the PC will stop transmitting audio to the camera Audio is interrupted Other applications are being run on the computer Close other applications on your computer The max b...

Страница 54: ...the Operating Instructions on the Setup CD ROM Login ID and password for E mail or FTP are invalid Make sure that you enter your correct login ID and password The camera does not transfer the image to...

Страница 55: ...s The IPv6 address is not set on the camera Check if the IP address and default gateway are displayed in the network IPv6 column of the status page see page 114 of Operating Instructions on the Setup...

Страница 56: ...of Operating Instructions on the Setup CD ROM On the VPN router within the network tunnel mode has been set Transport mode and tunnel mode can not be used at the same time Cancel the PC s IPsec settin...

Страница 57: ...ed key for the camera and server see page 53 of Operating Instructions on the Setup CD ROM There is a e mail server or FTP server within the tunnel mode network Transport mode and tunnel mode cannot b...

Страница 58: ...are Shortcut icon is not displayed in the My Network Places folder UPnPTM Windows component is not installed in Windows XP or Windows Me Install UPnPTM Windows component in Windows XP or Windows Me se...

Страница 59: ...Installation Troubleshooting 59 For assistance please call 1 800 272 7033 Memo...

Страница 60: ...nasonic Consumer Electronics Company listed below or to executive or regional sales offices These locations do not repair consumer products When you ship the product Panasonic Servicenters are listed...

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