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Check the following before requesting repairs.
When this happens
When this happens
Inspection and handling
Inspection and handling
O
pe
ra
tio
n
Operation
·S
uc
tio
n
Suction
The unit seems to be
bumping into obstacles
more than previously
Are the infrared sensors dirty?
→
Perform maintenance (P. EN19)
The unit fails to avoid a
drop and falls
Are the fall prevention sensors dirty?
→
Perform maintenance (P. EN19)
The fall prevention sensors may not sense a segment difference of less
than 10 cm due to the ground color difference and may fall, but it does not
affect its normal use.
The unit is bumping into
obstacles
The unit cannot avoid the feet of tables and chairs, or light or dark hanging
furniture and utensils such as TV tables with sliding doors and covered with
curtains or casters, and may hit them.
Are the infrared sensors dirty?
→
Perform maintenance (P. EN19)
The unit does not have sensors to detect obstacles on the rear, so it may
collide when reversing
The rotating brush stops
Has thread, hair or similar foreign object tangled in the rotating brush or
side brushes? (P. EN18, 20)
The side brushes stop
turning or turn with
diffi culty
Has thread, hair or similar foreign object tangled in the rotating brush or
side brushes? (P. EN18, 20)
You cannot use the unit on carpets with threads longer than 7 mm.
Furthermore, even when the threads are shorter than 7 mm, depending on
the material that the threads are made from, the threads may get tangled in
the side brushes.
Side brush comes off
Has the side brush been attached correctly? (P. EN20)
S
ou
nd
s
Sounds
The operation sound gets
higher
Is the dust box full? (P. EN16 ~ 17)
Has thread, hair or similar foreign object tangled in the rotating brush?
(P. EN18)
Is there clogging inside the dust box (the filters)? (P. EN16 ~ 17)
S
m
ell
s
Smells
The exhaust smells of
rubbish
Has the unit sucked up something strong smelling that you have left inside?
→
Empty the dust box if the smell continues even after using the unit several
times (P. EN16 ~ 17)
→
Clean the dust box (the filters) (P. EN16 ~ 17)
Troubleshooting
Troubleshooting
(continued)
(continued)
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