123
Others
Troubleshooting guide
Item
Problem
Cause/Solutions
Cannot update from the Web
interface.
)
Obtain the update file again.
)
When upload has failed on the Web
browser,
)
Update from the control panel.
After updating
Does not start up after the software
update.
)
Press the power button for at least
15 seconds to force the unit to turn off,
and turn on the unit again.
If the problem persists, please contact
your support service provider. (
±
Other problems
Control panel
Does not display the panel,
very dark,
screen is broken.
)
Touch the control panel.
)
Increase the contrast settings. (
)
Login to the Web interface to check the
error log, then try the solutions.
(
If the problem persists, please contact
your support service provider. (
Does not work at all.
)
Login to the Web interface to check the
error log, then try the solutions.
(
The menu can be switched, but
cannot set the advanced settings.
An unintended area responds to a
touch.
)
Coordinates of the touch panel may be
misaligned. Contact your support
service provider. (