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Introduction

3

Introduction

The Panasonic Voice Processing System (VPS) is a powerful tool used to manage your voice
communications and increase your productivity through the use of your voice mailbox. As a
subscriber (the owner of a VPS mailbox), you can:

•

Send a message to one or more people inside or outside of your office.

•

Transfer messages (with your annotation) to other VPS subscribers.

•

Receive messages from any touch-tone telephone.

•

Be called at an outside telephone or be notified through your beeper, when there are
messages stored in your mailbox.

•

Be notified by the message-waiting lamp on your extension that there are messages
stored in your mailbox.

•

Screen your calls.

•

Automate the handling of callers.

•

And more...

This guide is your reference to making the best use of your mailbox and the Voice Processing
System.

How to Use This Manual

This Subscriber's Guide explains how to use the Voice Processing System (VPS) with any
touch-tone telephone. Diagrams and notes accompany step-by-step descriptions of each VPS
operation. Additionally, you are guided through each procedure by the voice prompts played
as each step is performed.

Description

Describes the step-by-step actions that you must perform for each procedure.

This symbol identifies important notes about the operation being described.

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Содержание KX-TVS75

Страница 1: ...izing or operating the Voice Processing System POWER VOICE PROCESSING SYSTEM Voice Processing System Subscriber s Guide KX TVS75 Model No KX TVS100 KX TVS200 KX TVS75 Thank you for purchasing a Panasonic Voice Processing System Model KX TVS75 100 200 ...

Страница 2: ...2 ...

Страница 3: ...lbox Be notified by the message waiting lamp on your extension that there are messages stored in your mailbox Screen your calls Automate the handling of callers And more This guide is your reference to making the best use of your mailbox and the Voice Processing System How to Use This Manual This Subscriber s Guide explains how to use the Voice Processing System VPS with any touch tone telephone D...

Страница 4: ...in The extension number s of the VPS Your mailbox and extension number The System Manager s phone number You will find a diagram in the left hand corner of the first page of each procedure The diagrams illustrate the menu path for each procedure The bold lines and black keys indicate the path that you should take and the steps that must be performed To set Call Transfer Status Press 1 To set up Co...

Страница 5: ...lbox before sending or receiving messages Identify yourself as the owner of your mailbox by setting the following Recording Personal Greetings Recording Your Name Setting Your Password You may further customize your mailbox by setting any of the additional features Call Transfer Status Covering Extension Incomplete Call Handling Status Message Reception Mode Notification by Calling ...

Страница 6: ...Checking Mailbox Distribution 34 3 3 Setting up an External Message Delivery List 36 3 4 Sending External Delivery Messages 39 3 5 Checking and Setting External Message Delivery Status 44 4 Special Features 4 1 Call Transfer Status 48 4 2 Covering Extension 50 4 3 Incomplete Call Handling Status 52 4 4 Message Reception Mode 53 4 5 Personal Group Distribution Lists 54 4 6 Deleting Group Distributi...

Страница 7: ...Mailbox Setup 7 Section 1 Mailbox Setup This chapter describes the procedures for customizing your mailbox ...

Страница 8: ...go to Step 5 4 You will hear the following if you have set your password See 1 3 Setting Changing and Clearing Your Password a Enter your password and Press if needed You will then hear the following Main Command Menu b Make your selection 5 Ignore the greeting and Press 6 a Press ______ your mailbox number If you have set your password you will hear the following Enter your password followed by t...

Страница 9: ...r the following Main Command Menu c Make your selection You have _________new messages To Receive a Message Press 1 To Deliver a Message Press 2 To Check the Mailbox Distribution Press 3 For Automated Attendant Status Press 4 For Mailbox Management Press 5 For Other Features Press 6 To End this Call Press ...

Страница 10: ...y Greeting and After Hours Greeting The VPS plays the appropriate message for each call Personal greeting messages are always followed by a tone and a chance to leave a message Your personal greeting should tell callers to please leave a message at the tone otherwise your callers will be confused To change the personal greeting Press 1 To change the password Press 2 To change the owner s name Pres...

Страница 11: ...Record greeting at the tone To end recording Press 1 To pause and start recording Press 2 To review Press 1 To accept Press 2 To erase and try again Press 3 To add Press 4 To erase and exit Press Recording accepted To change the No Answer Greeting Press 1 To change the Busy Signal Greeting Press 2 To change the After Hours Greeting Press 3 No Answer Busy or After Hours Greeting is __________ messa...

Страница 12: ...ess 2 To erase Press 3 Greeting erased Be sure to exit from the menu AFTER the greeting is accepted Otherwise the greeting will not be stored By system default the maximum length of a personal greeting is 16 s If you need more time ask your System Administrator or System Manager to increase the upper bound If you change the greeting follow the steps in TO RECORD FOR THE FIRST TIME to re record It ...

Страница 13: ...ct the messages stored there from unauthorized access A password should be no longer than 8 digits using the keys 0 9 You can change your password at any time When setting your password avoid using obvious number combinations If you forget your password have your System Administrator or System Manager clear it You may then set a new one To change the Personal Greeting Press 1 To change the Passwor...

Страница 14: ...the password c Press 2 to accept the password as not assigned Password is password stated To change Press 1 To accept Press 2 Enter your password followed by the pound sign To skip setting the password Press the pound sign Password is password stated To change Press 1 To accept Press 2 Password is password stated To change Press 1 To accept Press 2 Enter your password followed by the pound sign To...

Страница 15: ...ber they will hear the subscriber s name In addition if a caller does not know the mailbox number and specifies the mailbox by entering the first 3 or 4 letters of the owner s name the VPS will announce a series of recorded names which the caller may select To change the Personal Greeting Press 1 To change the Password Press 2 To change the Owner s Name Press 3 To set the Group Distribution List P...

Страница 16: ... accept the new name 6 Press 3 to erase an existing owner s name a Press 3 to erase the owner s name Owner s name is name stated To change Press 1 To accept Press 2 To erase Press 3 Record owner s name at the tone Owner s name is name stated To change Press 1 To accept Press 2 To erase Press 3 Owner s name is name stated To change Press 1 To accept Press 2 To erase Press 3 Owner s name erased ...

Страница 17: ...u can record a message You can also press and then your own mailbox number In this case you can log into your mailbox 8 Pressing this during system prompts activates Automated Attendant Service It prompts you for an extension number and then attempts to call your party If he cannot take the call the VPS will take some suitable action Note If you call the extension directly the VPS cannot help you ...

Страница 18: ...1 5 Service Access Commands 18 Mailbox Setup ...

Страница 19: ...Receiving Messages 19 Section 2 Receiving Messages This chapter explains how to access and manage received messages ...

Страница 20: ...Command Menu played You have _____message s New Old Message 1st message played Message recorded on date started at time stated To repeat this message Press 1 To play the next message Press 2 To erase this message Press 3 To transfer this message Press 7 For Help Press 0 To repeat this message Press 1 To replay the previous message Press 1 twice To play the next message Press 2 To erase this messag...

Страница 21: ...essage to send a reply See Replying to Messages Rewind Press 5 after receiving a message to listen to it again Fast Forward Press 6 while receiving a message to fast forward to the end Transfer Press 7 after receiving a message to transfer it to another subscriber See Message Transfer Scan Press 8 to listen to the first 4 s of each message While scanning you have these options Option 3 To play the...

Страница 22: ...utomatically a Record the message and Press 1 b Press 2 to accept the message This feature allows you to reply to messages that have been sent by other subscribers through their mailboxes You can reply only to messages that were transferred to you or originated as Delivering Messages to Other Subscribers Please leave a message at the tone To end recording Press 1 To pause and restart recording Pre...

Страница 23: ...Press 1 to make the message private or 2 to return to the main menu Recording accepted To set deliver time or make this message private Press 1 To accept Press 2 To set delivery time Press 1 For immediate delivery Press 2 Enter the time followed by the pound sign For Hellp Press 0 Enter 1 for AM or 2 for PM Enter day of the month followed by the pound sign This message will be delivered on date st...

Страница 24: ... used See 4 5 Personal Group Distribution Lists To use a System Group Distribution List check with the System Administrator to ensure that a list exists within the VPS Option 1 a Enter the mailbox number on the telephone keypad This function allows you to transfer messages to other mailboxes If the message has been assigned as private it cannot be transferred to other mailboxes Enter the destinati...

Страница 25: ...ess 1 To accept Press 2 To repeat Press 3 To transfer Press 1 To transfer with comment Press 2 To add a new mailbox number Press 3 To review the mailing list Press 4 Enter the first three or four letters of the person s last name For Q Press 7 For Z Press 9 Mailbox mailbox number stated Owner stated To accept Press 1 For the next name Press 2 To repeat this name Press 3 To enter a new name or mail...

Страница 26: ...ss 2 to accept the message and terminate the activity or make another selection from the Receive Message Menu No acknowledgment will be given that the message has been transferred State your comment at the tone To end recording Press 1 To pause and restart recording Press 2 To review Press 1 To accept Press 2 To erase and try again Press 3 To add Press 4 To erase and exit Press ...

Страница 27: ... messages have been erased you will hear You can erase messages during playback Erased messages cannot be recovered The VPS will automatically erase messages after a specified number of days Your System Manager controls the number of days that messages will be maintained The message erased To play the next message press 2 All messages erased Subscriber s Main Command Menu 1 3 2 3 4 5 6 Erase Reply...

Страница 28: ...y 3 Press and enter your mailbox number 4 Enter your password and Press 5 Press 1 to receive your messages 6 Review your messages Press 8 to access call another extension Press 0 to reach the operator Press 9 to exit the VPS Please enter your party s mailbox number Enter your password followed by the pound sign You have _________new messages To Receive the Message Press 1 To Deliver a Message Pres...

Страница 29: ...Sending Messages 29 Section 3 Sending Messages This chapter tells you how to send messages including recording and delivery ...

Страница 30: ...ed before they can be used See 4 5 Personal Group Distribution Lists To use a System Group Distribution List check with the System Administrator to ensure that a list exists within the VPS Option 1 a Enter the mailbox number on the telephone keypad b Press 2 to accept the mailbox number entered This feature is used when sending the same message to several subscribers Enter your party s mailbox num...

Страница 31: ...e If paused the recording must be restated within 20 s or the VPS will stop recording automatically a Record the message and Press 1 Enter the first three or four letters of the person s last name For Q Press 7 For Z Press 9 Mailbox mailbox number stated To accept Press 1 For the next name Press 2 To repeat this name Press 3 To enter a new name or mailbox Press To record a message Press 1 To add a...

Страница 32: ...s 515 e Enter the time and Press f Press 1 for AM or 2 for PM g Enter the day of the month and Press To review Press 1 To accept Press 2 To erase and try again Press 3 To add Press 4 To erase and exit Press Recording accepted To set delivery time and or make this message private Press 1 To accept Press 2 To set delivery time Press 1 For immediate delivery Press 2 Enter the time followed by For Hel...

Страница 33: ...number and repeat Step 3 You can specify a maximum of 20 mailboxes as destinations 7 Press 3 to review the mailing list This message will be delivered on date stated at time stated To change Press 1 To accept Press 2 To make this message private Press 1 Otherwise Press 2 Mailbox mailbox number stated To record a message Press 1 To add a new mailbox number Press 2 To review the mailing list Press 3...

Страница 34: ...ox for delivery to other mailboxes You can check the delivery status of up to 84 message transmissions Number of messages stated to verify Message received on date stated At time stated for mailbox number stated Status of message whether or not received is stated To play this message Press 1 To check the previous message Press 1 twice To check the next message Press 2 To cancel this message or ver...

Страница 35: ...3 2 Checking Mailbox Distribution Sending Messages 35 Message delivery canceled Distribution status menu repeated ...

Страница 36: ...to 2 lists can be maintained at the same time and each list can contain up to 8 members The System Administrator or the System Manager must authorize this feature before it can be used For Interview Mailbox Management Press 1 To set up Message Waiting Notification Press 2 For External Message Delivery Press 3 To record a message for external delivery Press 1 To check external delivery message stat...

Страница 37: ... has no members if members not entered To add a new member Press 1 You can add up to number of entries remaining more members Any digit on the telephone keypad can be used Enter the telephone number and wait To insert a pause or special command enter the partial number and wait for the options menu Telephone number is telephone number stated To change Press 1 To accept Press 2 To review Press 3 To...

Страница 38: ...t Steps 1 through 5 a Press 2 to delete members from the list b Press 1 to delete all group members c Press 2 to delete individual group members d Press 1 to delete To add more members Press 1 To end Press 2 To delete all group members Press 1 Otherwise Press 2 This group has no members Telephone number is telephone number stated Recipient s name stated To delete Press 1 To play next Press 2 Group...

Страница 39: ...ystem Manager must authorize this feature before it can be used For Interview Mailbox Management Press 1 To set up Message Waiting Notification Press 2 For External Message Delivery Press 3 To record a message for external delivery Press 1 To check external delivery message status Press 2 To set up the mailing list Press 3 To send to one recipient Press 1 To send by mailing list Press 2 Subscriber...

Страница 40: ...month and Press Any digit on the telephone keypad can be used Enter the telephone number and wait To insert a pause or special command enter the partial number and wait Telephone number is telephone number stated To change Press 1 To accept Press 2 To review Press 3 Enter the four digit password To skip setting the password Press the pound sign Record recipients name at the tone Enter the time fol...

Страница 41: ...rnal delivery message scheduled for recipient stated On date at time stated To change the setting Press 1 To accept Press 2 To review Press 3 Please leave a message at the tone To end recording Press 1 To pause and start recording Press 2 To review Press 1 To accept Press 2 To erase and try again Press 3 To add Press 4 To erase and exit Press Recording accepted Enter delivery list number one or tw...

Страница 42: ...ound sign Enter 1 for AM or 2 for PM Enter the day of the month followed by the pound sign Password is password stated External delivery message scheduled on date stated at time stated To change the setting Press 1 To accept Press 2 To review Press 3 Please leave a message at the tone To end recording Press 1 To pause and start recording Press 2 To review Press 1 To accept Press 2 To erase and try...

Страница 43: ...he message will be disabled after an incorrect password is entered 3 times 4 Press to end the call Replying to External Delivery Messages 1 Same as Receiving External Delivery Messages 2 Same as Receiving External Delivery Messages 3 Same as Receiving External Delivery Messages 4 Press 2 to reply to the message 5 Record the message and press 1 to end recording 6 Press 2 to accept 7 Press 1 to make...

Страница 44: ...n of deleting messages or changing schedules The System Administrator or the System Manager must authorize this feature before it can be used For Interview Mailbox Management Press 1 To set up Message Waiting Notification Press 2 For External Message Delivery Press 3 To record a message for external delivery Press 1 To check external delivery message status Press 2 To set up the mailing list Press...

Страница 45: ...ges 45 5 Press 1 to change the schedule or delete the messages 6 Press 1 to cancel external message delivery or Press 2 to change the time and date To reschedule Press 1 To play the next schedule Press 2 To repeat this schedule Press 3 To play the previous schedule Press 4 ...

Страница 46: ...3 5 Checking and Setting External Message Delivery Status 46 Sending Messages ...

Страница 47: ...Special Features 47 Section 4 Special Features This chapter describes how to set up the special features for your mailbox ...

Страница 48: ...reening Intercom Paging Calling a Beeper or Disable All Transfer Services The Intercom Paging feature is available only if your company is using a Panasonic KX TD series telephone system To set Call Transfer Status Press 1 To set up Covering Extension Press 2 To set Message Reception Mode Press 3 To set Incomplete Handling Status Press 4 The Current Call Transfer Status is current status is stated...

Страница 49: ...m Paging System when the voice mail is holding or transferring a call for you Beeper Access VPS will call you on your beeper when you have a message The beeper displays the caller s callback number on the LCD Disable All Transfer Services Disables any transfer services previously selected ...

Страница 50: ...r pressed 0 while a Personal Greeting is played he is sent to the covering extension or an operator if the covering extension is not specified The caller will not know to press 0 for transfer to your covering extension Therefore the caller must be instructed For example you might record the Busy greeting in this way Hi this is Cindy Sorry but I am busy with another call right now If you press zero...

Страница 51: ...he new extension number c Press 2 to accept the new covering extension number Covering extension is assigned extension stated To change Press 1 To accept Press 2 To delete Press 3 Covering extension is assigned extension stated To change Press 1 To accept Press 2 To delete Press 3 Enter extension number Covering extension is covering extension stated To change Press 1 To accept Press 2 To delete P...

Страница 52: ... caller try another extension The Intercom Paging feature is available only if your company is using a Panasonic KX TD series telephone system To set Call Transfer Status Press 1 To set up Covering Extension Press 2 To set Message Reception Mode Press 3 To set Incomplete Handling Status Press 4 To set Leaving a Message Status Press 1 To set Covering Extension Transfer Status Press 2 To set Interco...

Страница 53: ...en the subscriber s line is busy or he cannot take the call or when he has enabled Call Blocking Not all subscribers have an interview mailbox The System Administrator or the System Manager must assign an interview mailbox To set Call Transfer Status Press 1 To set up Covering Extension Press 2 To set Message Reception Mode Press 3 To set Incomplete Handling Status Press 4 Message Reception Mode i...

Страница 54: ...maintained with each list containing up to 20 mailbox members To change the personal greeting Press 1 To change the password Press 2 To change the owner s name Press 3 To set the Group Distribution List Press 4 Enter a group number 1 through 4 Group number group number stated Group name not recorded This group has no members To change the group name Press 1 To add group members Press 2 Subscriber ...

Страница 55: ...rs d Enter the mailbox number of the next member Group name not recorded Record the group name at the tone The group name is stated To change Press 1 To accept Press 2 To erase Press 3 To change the group name Press 1 To add group members Press 2 You can add up to ____ more members Enter the mailbox number The mailbox number and name are stated To change Press 1 To add Press 2 To add more members ...

Страница 56: ...es e Press 2 to add the mailbox entered to the list or to end f Continue adding more members by Pressing 1 or end the procedure by Pressing 2 The mailbox number and name are stated To change Press 1 To add Press 2 To add more numbers Press 1 To end Press 2 ...

Страница 57: ...or they can all be deleted at the same time Enter a group distribution number 1 through 4 Group number number stated group name stated Mailbox 1st mailbox number stated mailbox owner name stated Mailbox 2nd mailbox number stated mailbox owner name stated Remaining mailbox numbers and names stated until number list is complete Subscriber s Main Command Menu 1 2 3 5 4 6 Mailbox Management 3 Change O...

Страница 58: ... all desired members have been deleted To change the group name Press 1 To add group member Press 2 To delete group member Press 3 To review this group Press 4 To delete all group members Press 1 Otherwise Press 2 This group has no members To change the group name Press 1 To add group members Press 2 Mailbox 1st mailbox number stated group name stated To delete Press 1 To play the next Press 2 Mes...

Страница 59: ...oup distribution list first delete all group members See 4 6 Deleting Group Distribution Members Enter a group distribution number 1 through 4 This group has no members To change the group name Press 1 To add group members Press 2 To delete group members Press 3 To review this group Press 4 Subscriber s Main Command Menu 1 2 3 5 4 6 Mailbox Management 3 Change Owner s Name 1 2 Change Password Chan...

Страница 60: ...4 7 Deleting Group Distribution Lists 60 Special Features 6 Press 3 to erase the group name Group name stated To change Press 1 To accept Press 2 To erase Press 3 Group name erased ...

Страница 61: ...tified 1 by message waiting lamp on your telephone or 2 by a call to another telephone e g your mobile phone or 3 by your beeper You can assign time frames to each of these devices The VPS is also able to notify your beeper with the callback number of the party who left the message The telephone number stored on the VPS for your beeper must include the beeper display command Three features can be ...

Страница 62: ...abled to enabled b Press 2 to accept the change 6 Press 2 to set the device status a Enter the device number b Select the status To change the Message Waiting Lamp Status Press 1 To change the Device Status Press 2 To Assign a Telephone or Beeper Numbers Press 3 Message Waiting Lamp Notification status stated enabled or disabled To change Press 1 To accept Press 2 Message Waiting Lamp Notification...

Страница 63: ...ons menu will played Press 5 to enter a pause The options menu will be played again Press 4 to add more digits then complete entry of the telephone number c Press 2 to accept the number entered The status selected is repeated To change the first telephone number Press 1 To change the second telephone number Press 2 To change the third telephone number Press 3 1st 2nd etc telephone number is not as...

Страница 64: ...sting telephone number a Press 1 to change the number selected b Repeat Step 8 to enter the new number s For notification by telephone Press 1 For notification by beeper Press 2 I ll notify by beeper or telephone 1st 2nd etc telephone number is number stated To change Press 1 To accept Press 2 To delete Press 3 Telephone number deleted 1st 2nd etc telephone number is number stated To change Press ...

Страница 65: ...hs from 4 to 32 s The answers are recorded and stored in order in your mailbox The answer length must be set and questions must be recorded To activate this feature your System Manager or System Administrator must assign an Interview Mailbox to your mailbox For Interview Mailbox Management Press 1 To set up Message Waiting Notification Press 2 For External Message Delivery Press 3 To record the qu...

Страница 66: ...estion Press 2 To skip to the previous question Press 3 To go directly to a question Press 4 Record the question at the tone To end recording Press 1 To pause and restart recording Press 2 To review Press 1 To accept Press 2 To erase and try again Press 3 To add Press 4 To erase and exit Press No question recorded or Question first question stated Answer length is answer length stated To change th...

Страница 67: ...r length stated To change the answer length Press 1 To skip to the next question Press 2 To skip to the previous question Press 3 To go directly to a question Press 4 No question recorded or Question first question stated To erase this question Press 1 To skip to the next question Press 2 To skip to the previous question Press 3 To go directly to a question Press 4 Question erased The VPS plays th...

Страница 68: ...handset When in the Private Mode you can monitor the incoming call through the handset after you hear the notification tone You can speak with the caller by pressing the feature key or you can stop listening to the message by replacing the handset This feature is available only if your company is using a Panasonic KX TD series telephone system and if the System Administrator has provided your exte...

Страница 69: ... on your telephone to this feature you can record the conversation that you are having You must always notify the other party before you begin recording This feature is available to you only if your company is using a Panasonic KX TD series telephone system and if the System Administrator has provided your extension with this feature ...

Страница 70: ...4 11 Recording a Two Way Conversation 70 Special Features ...

Страница 71: ...Quick Reference 71 Appendix A Quick Reference ...

Страница 72: ... Cancel Set Call Transfer Status 1 Call Blocking 2 Call Screening 3 Intercom Paging 4 Beeper Access 5 All Disable Incomplete Handling Status 1 Leaving a Message 2 Covering Extension 3 Intercom Paging 4 Beeper Access 5 Operator 6 Return to AA Service Top Menu Record Personal Greeting 1 No Answer 2 Busy 3 After Hours Interview Mailbox Management 1 Record Question 2 Set Answer Length 3 Erase Question...

Страница 73: ... Next Message 3 Erase Message 4 Send Reply 5 Rewind 6 Fast Forward 7 Transfer Message 8 Scan Messages 5 1 Record Company Greeting 2 Record Company Name 3 Record Department Dialing Menu 4 Record Custom Service Menu 5 Record Voice Label 6 Modify User Prompt 1 your voice English 2 your voice second language 7 Record Selection Menu 2 1 Change Message Waiting Lamp 2 Change Device Status 3 Assign Teleph...

Страница 74: ...ssage 2 Next Message 3 Erase Message 4 Send Reply 5 Rewind 6 Fast Forward 7 Transfer Message 8 Scan Messages 5 1 System Service Report 2 Disk Usage 3 Port Usage 4 Mailbox Usage 5 Mailbox Parameters 6 Generate Call Accounting 7 Class of Service 8 Fax Call Report 2 1 Broadcast Message 2 Delivery Single Message 6 1 Set Up Mailbox 2 Class of Service 3 Clock 1 1 Assign or edit the mailbox 2 Delete a ma...

Страница 75: ...ller to an extension Call Blocking Connects the caller to the Incomplete Call Handling Service without ringing the subscriber s extension Call Duration The maximum time allowed for an external message that is to be delivered by the VPS specified by the subscriber Call Screening Allows subscribers to screen calls the caller hears the message Please state your name The VPS records the caller s name ...

Страница 76: ...oup Distribution Lists mail boxes etc A greeting can be recorded for each of the 100 menus to give verbal directions to the non subscriber Default Setting A parameter which was defined for the system at the factory and can be changed through system programming i e the System Administrator or the System Manager Delayed Ringing There are 2 kinds of delayed ringing applications 1 The VPS is used as t...

Страница 77: ...X TA624 the KX TD816 the KX TD1232 the KX TD500 and the KX TD308 Forwards calls to an extension that has call forwarding activated to an outside phone External Delivery Message A message intended for automatic delivery to a party outside of the company External Message Delivery List Allows the subscriber to create 2 lists to deliver messages to outside parties Each list can have 8 destinations Ext...

Страница 78: ...uch as Intercom Paging Two Way Recording Live Call Screening etc Incomplete Call Handling Service Calls are considered incomplete when there is no answer or if the line is busy The Incomplete Call Handling Service can be set for 6 options 1 to record a message from the caller 2 transfer the caller to a covering extension 3 page the mailbox owner via the PBX 4 notify the mailbox owner via beeper 5 ...

Страница 79: ...d new or saved data to the VPS from a personal computer Logical Extension Sometimes referred to as Floating Extension Number or Virtual Extension Doesn t go to an actual telephone extension used for paging devices mailboxes without telephones amplifiers connected to paging ports etc Mailbox Capacity messages The number of messages that can be recorded in a subscriber s mailbox should be set betwee...

Страница 80: ... private Additional comments can be added to this message Message Waiting Lamp Light on proprietary telephones that is lit when there are messages in the mailbox Message Waiting Notification The VPS can notify subscribers and the Message Manager when they have received messages if authorized by the System Administrator or the System Manager Notification methods are 1 by Message Waiting Lamp or 2 b...

Страница 81: ...reet callers There are 3 kinds of Personal Greetings 1 No Answer Greeting 2 Busy Signal Greeting 3 After Hours Greeting Personal Group Distribution List Each subscriber can have 4 distribution lists containing up to 20 mailboxes in each list Used to send the same message to a variety of people Port The point of connection between the telephone switch and the VPS Pound Sign The key on the telephone...

Страница 82: ...ger and the System Manager the System Administrator has full system programming capability He uses a computer connected to the RS 232C port of the VPS System Group Distribution List The system can maintain an internal list of twenty mailbox groups Each group can hold twenty mailboxes Each group is referenced by System Group Distribution List number and is assigned via system administration A recor...

Страница 83: ...to record a conversation into another person s mailbox Virtual Extension See Logical Extension Voice Mail A general term used for messages recorded over the phone from one person to another Voice Mail Button Available with DPT Integration only Allows one touch access to the voice mail box Subscribers can use a function or a CO key Voice Prompt Recorded VPS instructions to callers These are either ...

Страница 84: ...84 Glossary ...

Страница 85: ...E AND ITS LICENSEE 1999 KYUSHU MATSUSHITA ELECTRIC CO LTD ALL RIGHTS RESERVED PRINTED IN JAPAN PSQX1738XA KK0399CM2030 Panasonic Consumer Electronics Company Division of Matsushita Electric Corporation of America One Panasonic Way Secaucus New Jersey 07094 Panasonic Sales Company PSC Division of Matsushita Electric of Puerto Rico Inc Ave 65 de Infantería Km 9 5 San Gabriel Industrial Park Carolina...

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