Panasonic KX-TDA50G, Руководство по функциям

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Feature Highlights
Networking Features
The PBX supports the following private networking features:
TIE Line Service
PBXs can be connected via a privately leased telephone lines, forming a private network. These "TIE lines"
provide a cost-effective way to route calls and communications, and are often used to connect corporate
offices located in different cities.
(
®
13.1.13 PRIVATE NETWORK FEATURES)
QSIG Support
TIE line service can be used on a private network that is established using Voice over Internet Protocol
(VoIP) with the IP-GW card, or ISDN (PRI) lines programmed to implement the QSIG protocol (Q.931).
QSIG offers TIE line service as well as advanced caller and called party identification features.
(
®
13.1.18 PRIVATE NETWORK FEATURES—QSIG)
Voice over Internet Protocol (VoIP) Support
The PBX can be used on a private network which implements VoIP. On this type of network, information
is sent over the private network in IP packets, which allows voice as well as data to be sent to other devices
in the private network. Automatic rerouting of VoIP calls to public CO lines is also available in case of
network difficulties.
(
®
13.1.23 Private Network Features—VoIP (Voice over Internet Protocol))
Built-in Small Call Center Features
Extensions can form an incoming call distribution (ICD) group and be used as a small call center which can
take advantage of several features, some of which are highlighted below.
Queuing
When all available extensions in an ICD group are busy, additional calls can be placed in a queue as they
arrive. While calls are waiting in the queue, callers can hear background music (BGM), an outgoing
message (OGM), etc.
(
®
9.1.6 ICD Group Features—Queuing)
Log-in/Log-out
Members of an ICD group can log-in to or log-out of a group manually. Group members can log-in at the
beginning of a work shift, and log-out at the end of the day. While logged-in, ICD group members can be
allotted a specified amount of time after completing a call during which new calls will not be received by
their extensions, allowing them to finish any necessary paperwork before being eligible to receive new calls
(Wrap-up).
(
®
9.1.3 ICD Group Features—Log-in/Log-out)
VIP Call
The VIP Call feature is one method of making sure that calls from preferred customers or callers are
answered quickly. When using VIP Call mode, ICD groups are assigned a priority, allowing calls in
higher-priority groups to be answered before calls in lower-priority groups.
(
®
9.1.8 ICD Group Features—VIP Call)
Computer Telephony Integration (CTI) Features
Computers can be connected to the PBX to provide extension users with access to advanced features such
as pop-up display of caller information, computer-based speed dialing, etc.
(
®
3.1.21 CTI (Computer Telephony Integration))
PC Phone/PC Console
These Panasonic CTI applications can be used on computers connected to each extension, providing their
respective extension users with powerful and flexible call handling and display features.
(
®
13.1.5 PC Console/PC Phone)
4 Feature Manual Document Version 2008-11
Introduction