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Queuing TimeTable No.
Sequence
*1
Sequence 01
Sequence 02
Sequence 03
Sequence 04
...
:
:
:
:
:
:
*1
5.14 [3-5-2] Incoming Call Distribution Group—Queuing Time Table—Queuing Time Table—
Queuing Sequence—Sequence
01–16
[631] Sequences in Queuing Time Table
*2
If a call has not reached a destination by the time the final sequence is completed, the call will be disconnected.
Explanation for Queuing Time Table 01:
Sequence 02
Queuing Time Table 01
OGM 01 is played.
Thank you for
calling Panasonic.
All of our agents are
currently handling
other calls. Please
hold the line. We
will answer your call
shortly.
Sequence 01
Music on Hold
is played for
30 seconds.
Sequence 04
The call is
redirected to
the overflow
destination.
The call is
answered
by the
overflow
destination.
The call
enters
the queue.
The call is connected to an agent as
soon as one becomes available.
OGM 03 is played.
Sequence 03
We are sorry to
keep you holding.
All of our agents
are still handling
other calls. We
are transferring
you to the
Conditions
•
If the call is transferred to the incoming call distribution group and is handled by the Queuing Time
Table:
Transfer Recall will not occur even if the Transfer Recall time expires.
•
Manual Queue Redirection
It is possible to redirect the longest waiting call in a queue to the overflow destination by pressing the
Hurry-up button. (If the call is already ringing at an extension, it will not be redirected.)
This feature is also known as Hurry-up Transfer.
•
Hurry-up Button
A flexible button can be customized as the Hurry-up button. The number of calls queuing before Manual
Queue Redirection may be performed is programmable. The button shows the current status as follows:
Light Pattern
Calls in the Waiting Queue
Off
No queued call
Red on
At or under the assigned number for Hurry-up
Rapid red flashing
Over the assigned number for Hurry-up
PC Programming Manual References
4.8 [2-6-1] Numbering Plan—Main—Features—
Incoming Call Queue Monitor
4.17 [2-9] System Options—Option 4—
Transfer—Transfer to Busy Extension without BSS Operation
154
Feature Manual
Document Version 2008-11
9.1.6 ICD Group Features—Queuing
Содержание KX-TDA50G
Страница 13: ...Section 1 Features and Configurations A Document Version 2008 11 Feature Manual 13...
Страница 26: ...26 Feature Manual Document Version 2008 11 1 1 7 Automatic Time Adjustment...
Страница 27: ...Section 2 Features and Configurations B Document Version 2008 11 Feature Manual 27...
Страница 30: ...30 Feature Manual Document Version 2008 11 2 1 1 BGM Background Music...
Страница 31: ...Section 3 Features and Configurations C Document Version 2008 11 Feature Manual 31...
Страница 66: ...66 Feature Manual Document Version 2008 11 3 1 21 CTI Computer Telephony Integration...
Страница 67: ...Section 4 Features and Configurations D Document Version 2008 11 Feature Manual 67...
Страница 90: ...90 Feature Manual Document Version 2008 11 4 1 11 Doorphone Call...
Страница 91: ...Section 5 Features and Configurations E Document Version 2008 11 Feature Manual 91...
Страница 102: ...102 Feature Manual Document Version 2008 11 5 1 9 External Sensor...
Страница 103: ...Section 6 Features and Configurations F Document Version 2008 11 Feature Manual 103...
Страница 124: ...124 Feature Manual Document Version 2008 11 6 1 7 FWD DND Button Group FWD Button...
Страница 125: ...Section 7 Features and Configurations G Document Version 2008 11 Feature Manual 125...
Страница 130: ...130 Feature Manual Document Version 2008 11 7 1 1 GROUP FEATURES...
Страница 131: ...Section 8 Features and Configurations H Document Version 2008 11 Feature Manual 131...
Страница 138: ...138 Feature Manual Document Version 2008 11 8 1 6 Hot Line...
Страница 139: ...Section 9 Features and Configurations I Document Version 2008 11 Feature Manual 139...
Страница 175: ...Section 10 Features and Configurations L Document Version 2008 11 Feature Manual 175...
Страница 183: ...Section 11 Features and Configurations M Document Version 2008 11 Feature Manual 183...
Страница 193: ...Section 12 Features and Configurations O Document Version 2008 11 Feature Manual 193...
Страница 200: ...200 Feature Manual Document Version 2008 11 12 1 5 Operator Features...
Страница 201: ...Section 13 Features and Configurations P Document Version 2008 11 Feature Manual 201...
Страница 272: ...272 Feature Manual Document Version 2008 11 13 1 28 PT Programming...
Страница 273: ...Section 14 Features and Configurations Q Document Version 2008 11 Feature Manual 273...
Страница 276: ...276 Feature Manual Document Version 2008 11 14 1 2 Quick Setup...
Страница 277: ...Section 15 Features and Configurations R Document Version 2008 11 Feature Manual 277...
Страница 283: ...Section 16 Features and Configurations S Document Version 2008 11 Feature Manual 283...
Страница 301: ...Section 17 Features and Configurations T Document Version 2008 11 Feature Manual 301...
Страница 322: ...322 Feature Manual Document Version 2008 11 17 1 6 TRS Toll Restriction...
Страница 323: ...Section 18 Features and Configurations U Document Version 2008 11 Feature Manual 323...
Страница 325: ...Section 19 Features and Configurations V Document Version 2008 11 Feature Manual 325...
Страница 346: ...346 Feature Manual Document Version 2008 11 19 1 5 Voice Mail DTMF Integration...
Страница 347: ...Section 20 Features and Configurations W Document Version 2008 11 Feature Manual 347...
Страница 354: ...354 Feature Manual Document Version 2008 11 20 1 4 Wireless XDP Parallel Mode...
Страница 355: ...Section 21 Appendix Document Version 2008 11 Feature Manual 355...
Страница 373: ...Index Document Version 2008 11 Feature Manual 373...