Feature Manual References
3.1.20 COS (Class of Service)
21.1 Capacity of System Resources
Operating Manual References
3.1.7 Call Splitting
Description
During a conversation, an extension user can call another extension while putting the original party on
Consultation Hold. The extension user can then alternate between the two parties and/or connect the original
party with the third party.
Conditions
•
When the extension user is having a conversation with one party, the other party is in consultation hold.
(
®
Operating Manual References
3.1.8 Call Transfer
Description
An extension user can transfer a call to another extension or an outside party. The following features are
available:
Feature
Transferring method
With Announcement
Transfer is completed after announcing the transfer to the destination
party.
Without Announcement
Transfer is completed without an announcement.
After dialing the transfer destination, the originator can replace the
handset once a ringback tone is heard.
Call Transfer with Announcement is also known as Call Transfer—Screened.
Call Transfer without Announcement is also known as Call Transfer—Unscreened.
Transfer Recall for Call Transfer without Announcement
If the transfer destination does not answer within the preprogrammed Transfer Recall time, the call will be
redirected to the Transfer Recall destination assigned to the extension which transferred the call.
Document Version 2010-11
Feature Manual
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3.1.8 Call Transfer
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