[Programming Example of Queuing Time Table]
Queuing TimeTable
No.
Sequence 01
Sequence 02
Sequence 03
Sequence 04
...
01
OGM 01
Wait 30 s
OGM 03
Overflow
02
OGM 02
Wait 30 s
OGM 04
None
03
:
:
:
:
:
:
*1
5.14 [3-5-2] Incoming Call Distribution Group—Queuing Time Table—Queuing Time Table—
01–16
[631] Sequences in Queuing Time Table
*2
If a call has not reached a destination by the time the final sequence is completed, the call will be disconnected.
Explanation for Queuing Time Table 01:
Sequence 02
Queuing Time Table 01
OGM 01 is played.
Thank you for
calling Panasonic.
All of our agents are
currently handling
other calls. Please
hold the line. We
will answer your call
shortly.
Sequence 01
Music on Hold
is played for
30 seconds.
Sequence 04
The call is
redirected to
the overflow
destination.
The call is
answered
by the
overflow
destination.
The call
enters
the queue.
The call is connected to an agent as
soon as one becomes available.
OGM 03 is played.
Sequence 03
We are sorry to
keep you holding.
All of our agents
are still handling
other calls. We
are transferring
you to the
Conditions
•
If the call is transferred to the incoming call distribution group and is handled by the Queuing Time
Table:
Transfer Recall will not occur even if the Transfer Recall time expires.
•
Manual Queue Redirection
It is possible to redirect the longest waiting call in a queue to the overflow destination by pressing the
Hurry-up button. (If the call is already ringing at an extension, it will not be redirected.)
This feature is also known as Hurry-up Transfer.
•
Hurry-up Button
A flexible button can be customized as the Hurry-up button. The number of calls queuing before Manual
Queue Redirection may be performed is programmable. The button shows the current status as follows:
Light Pattern
Calls in the Waiting Queue
Off
No queued call
Red on
At or under the assigned number for Hurry-up
Rapid red flashing
Over the assigned number for Hurry-up
156
Feature Manual
Document Version 2010-11
9.1.6 ICD Group Features—Queuing
Содержание KX-TDA50
Страница 12: ...12 Feature Manual Document Version 2010 11 Table of Contents...
Страница 13: ...Section 1 Features and Configurations A Document Version 2010 11 Feature Manual 13...
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Страница 27: ...Section 2 Features and Configurations B Document Version 2010 11 Feature Manual 27...
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Страница 31: ...Section 3 Features and Configurations C Document Version 2010 11 Feature Manual 31...
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Страница 69: ...Section 4 Features and Configurations D Document Version 2010 11 Feature Manual 69...
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Страница 93: ...Section 5 Features and Configurations E Document Version 2010 11 Feature Manual 93...
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Страница 105: ...Section 6 Features and Configurations F Document Version 2010 11 Feature Manual 105...
Страница 126: ...126 Feature Manual Document Version 2010 11 6 1 7 FWD DND Button Group FWD Button...
Страница 127: ...Section 7 Features and Configurations G Document Version 2010 11 Feature Manual 127...
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Страница 133: ...Section 8 Features and Configurations H Document Version 2010 11 Feature Manual 133...
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Страница 141: ...Section 9 Features and Configurations I Document Version 2010 11 Feature Manual 141...
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Страница 285: ...Section 16 Features and Configurations S Document Version 2010 11 Feature Manual 285...
Страница 303: ...Section 17 Features and Configurations T Document Version 2010 11 Feature Manual 303...
Страница 324: ...324 Feature Manual Document Version 2010 11 17 1 6 TRS Toll Restriction...
Страница 325: ...Section 18 Features and Configurations U Document Version 2010 11 Feature Manual 325...
Страница 327: ...Section 19 Features and Configurations V Document Version 2010 11 Feature Manual 327...
Страница 348: ...348 Feature Manual Document Version 2010 11 19 1 5 Voice Mail DTMF Integration...
Страница 349: ...Section 20 Features and Configurations W Document Version 2010 11 Feature Manual 349...
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Страница 357: ...Section 21 Appendix Document Version 2010 11 Feature Manual 357...
Страница 376: ...376 Feature Manual Document Version 2010 11 21 4 12 KX TDA50 PSMPR Software File Version 6 0xxx...
Страница 377: ...Index Document Version 2010 11 Feature Manual 377...
Страница 382: ...X XDP Parallel Mode Wireless 352 XDP Digital 206 382 Feature Manual Document Version 2010 11 Index...
Страница 383: ...Document Version 2010 11 Feature Manual 383 Notes...