
1.5
Attended Features
Features Guide
135
Procedure Assignment Example
UCD Time Table procedure can be assigned as follows:
(Example 1)
1.
The caller hears OGM1, if available.
(Sample OGM 1)
•
What if OGM1 is busy?
The caller first hears ringback tone and then will hear OGM1 as soon as it becomes
available (Go to step 2).
•
What if OGM1 is OUS (Out-of-Service)?
Step 1 will be skipped (Go to step 2).
2.
The caller is put in the waiting queue for 48 seconds (4T + 2T).
3.
The caller hears OGM2.
(Sample OGM 2)
4.
The caller is transferred to the Overflow destination (Operator or covering extension).
Note
During Steps 1 - 3, the caller will be connected to a UCD group member as soon as anyone of
members becomes available to answer the call.
Table No.
Sequence
1
S1
4T
2T
S2
TR
2
S1
2T
S3
OFF
3
1T
TR
4
S1
2T
S4
2T
TR
Sorry, all lines are busy.
Please wait a moment.
Sorry, all lines are still busy.
Calling the Operator.
S1 4T 2T S2 TR
(1) (2) (3) (4)
UCD group
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