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Settings and Printing

Maintenance

Specifications

Error Message

Possible Cause

Corrective Action

Load media in the multi-
purpose tray.

Multi-purpose tray is empty.

Multi-Purpose Tray
Empty

Verify the media is loaded in
the correct media tray or
change the media setting in
the printer driver.

Media is loaded in the
incorrect media tray or different
media is selected in the printer
driver.

Media type mismatch

Load media in the middle
media tray.

Middle tray is empty in the 2nd
cassette feeder option.

Middle Tray
Empty

Install the middle tray in the
2nd cassette feeder.

Middle tray is not installed.

Middle Tray
Not installed

Add memory or select a lower
resolution in the printer driver.

There is not enough memory
in the printer.

Memory Overflow

Error Messages

Load media in the lower
media tray.

Lower Tray
Empty

Lower tray is empty in the 2nd
cassette feeder option.

Replace the magenta toner
cartridge now.

Install the magenta toner
cartridge.

Install the media tray with
media in it.

Magenta toner cartridge is
empty.

Magenta toner cartridge is not
installed.

Standard media tray is empty.

Magenta Toner
Empty

Magenta Toner Cartridge
Not installed

Media Tray
Empty

Lower Tray
Not installed

Lower tray is not installed.

Install the lower tray in the 2nd
cassette feeder.

Install the standard media
tray.

Standard media tray is not
installed.

Media Tray
Not installed

Close the left side door.

Left side door of the 2nd
cassette feeder is open.

Lower Left side door
Open

Replace the cyan toner
cartridge soon.

Cyan toner cartridge is almost
empty.

Low Cyan Toner

Replace the magenta toner
cartridge soon.

Magenta toner cartridge is
almost empty.

Low Magenta Toner

Replace the yellow toner
cartridge soon.

Low Yellow Toner

Yellow toner cartridge is
almost empty.

Содержание KX-P8415

Страница 1: ...ring a Jam 10 Clearing Media type mismatch Error 11 Jam at A 11 Jam at B 15 Jam at C 17 Jam at D 24 Jam at E 27 Jam at MPT Multi purpose tray 27 Jam at F 28 Jam at G H 29 Troubleshooting 31 Error Mess...

Страница 2: ...power OFF 2 Clean all the covers with a soft cloth Use any mild commercial cleaner CAUTION BDo not use benzine thinner aerosol cleaners or any abrasive powder When using isopropyl alcohol with a lint...

Страница 3: ...r 4 While pressing the metal tab A gently rotate the paper pick rollers 180 the paper pick rollers are D shaped and wipe them with a lint free cloth that has been moistened with isopropyl alcohol 5 Re...

Страница 4: ...media tray back into place Cleaning the optional 2nd Cassette Feeder and the auto duplex printing unit 1 Open the left side door and clean the rollers for the middle and lower media trays 2 Close the...

Страница 5: ...ifications 5 4 Open the lid of auto duplex printing unit while squeezing the green knob Clean the rollers 5 Close the lid and press down firmly on it to snap both sides into place 6 Reinsert the auto...

Страница 6: ...pages Monochrome 57 000 pages or Color 14 250 pages Change the color imaging unit soon Printer panel message Imaging Unit wearing out Change the color imaging unit now Color imaging unit 1 Imaging Un...

Страница 7: ...transparencies coated paper etc and duplex printing will result in shortening the life of a consumable to maintain better print quality When one page is printed on this type of media 2 pages are coun...

Страница 8: ...it soon Charge unit Charge Unit wearing out 1 Refer to 1 on page 6 for average life 2 The starter toner cartridges that are shipped with the printer have an average life of approximately 5 000 pages B...

Страница 9: ...int pattern Coverage of the printable area Monochrome 5 coverage Example A Cyan Magenta Yellow Black Life pages Color imaging unit Fuser unit Cleaning pad 15 000 60 000 60 000 5 0 0 0 5 5 5 5 10 10 10...

Страница 10: ...ia jam occurs the printer panel reports Jam at Location The Locations are the various sensors throughout the paper path listed as A through E Clearing a Jam Jam at A Jam at C Jam at D Jam at E Jam at...

Страница 11: ...the following procedures depending upon the media source to recover from jam then load the media in the correct media tray or select the correct media in the printer driver see Settings and Printing B...

Страница 12: ...2 OR 1 Remove the media tray or auto duplex printing unit if installed in your printer 2 Remove the jammed media from inside the printer 3 Reinsert the media tray 4 Open and close the front door to cl...

Страница 13: ...Settings and Printing Maintenance Specifications 13 Jam at A in the 2nd cassette feeder 1 Open the lower left side door 2 Remove the jammed media 3 Close the lower left side door Clearing a Jam...

Страница 14: ...ddle or lower media tray 2 Remove the jammed media from inside the printer 3 Reinsert the media tray 4 Open and close the front door to clear the error message from the LCD Settings and Printing Maint...

Страница 15: ...s 15 Jam at B in the media tray 1 Open the left side door 2 Use the green handles to pull out the paper feeder 3 Remove the jammed media on or under the paper feeder 4 Reinsert the paper feeder and cl...

Страница 16: ...m at B in the multi purpose tray 1 Remove the jammed media from the multi purpose tray 2 Open and close the front door to clear the error message from the front panel NOTE A few sheets of paper printe...

Страница 17: ...nit to cool before touching it 2 Check whether the media is jammed under the color imaging unit If the media jam is not found go to next step If the media is jammed a Remove it by following the steps...

Страница 18: ...g Maintenance Specifications 18 3 Turn the small green thumbscrew counterclockwise to unlock the fuser unit 4 Holding the green tab on the right slide the fuser unit out until it stops CAUTION HOT SUR...

Страница 19: ...nit as shown below and slide it out of the printer SAFETY CAUTION BThe fuser unit weighs approximately 3 1 kg 6 8 lbs Take care when handling it Close the front door SAFETY CAUTION BDo not touch the r...

Страница 20: ...emove the oil supply roll out of the fuser NOTE BIf the paper is not jammed in the fuser unit repeat steps 1 to 4 in Jam at B in the media tray on page 15 7 Holding the tabs remove the cleaning pad Se...

Страница 21: ...Settings and Printing Maintenance Specifications 21 8 Turn the fuser unit s green knob clockwise Remove the jammed media OR 9 Replace the cleaning pad Clearing a Jam...

Страница 22: ...Press down firmly on the oil supply roll to snap both sides into place If the oiled cloth is loose rotate the gear A clockwise until it is tight NOTE B Do not touch the oiled cloth CAUTION BIf the oi...

Страница 23: ...ront door Slide the fuser unit back into the printer 12 Turn the small green thumbscrew clockwise to lock the fuser unit Close the front door NOTE The error message Jam at C is cleared by sliding out...

Страница 24: ...Printing Maintenance Specifications 24 Jam at D when printing face down 1 Open the front door Pull open the access door above the plastic output tray see if the media is visible Jam at D Clearing a J...

Страница 25: ...eps a Unlock the fuser unit by turning the small green thumbscrew counterclockwise b Pull the fuser unit out The media will probably tear c Remove the oil supply roll d Turn the fuser unit s large gre...

Страница 26: ...rinting face up 1 Open the front door and the right side door Turn the fuser unit s large green knob counterclockwise to release the jammed media Remove the jammed media from the right side of the pri...

Страница 27: ...ia from the output tray 2 Open and close the front door to clear the error message from the LCD 1 Remove the jammed media from the multi purpose tray 2 Open and close the front door to clear the error...

Страница 28: ...s 28 1 Pull open the access door above the plastic output tray and remove the jammed media 2 Open and close the front door to clear the error message from the LCD OR 1 Perform steps 1 through 5 of Jam...

Страница 29: ...Settings and Printing Maintenance Specifications 29 1 Remove the auto duplex printing unit 2 Open the lid of auto duplex printing unit while squeezing the green knobs Jam at G H Clearing a Jam...

Страница 30: ...ings and Printing Maintenance Specifications 30 3 Remove the jammed paper 4 Close the lid and press down firmly on it to snap both sides into place 5 Reinsert the auto duplex printing unit Clearing a...

Страница 31: ...button 3 Press the F F CONTINUE button twice The Test Print menu will appear 4 Press the H ENTER button to print each color page Printing the test pattern for Adjustment to Media setting When using m...

Страница 32: ...may need to replace the following components if they have expired For product numbers of supplies refer to the supplement for supplies provided Troubleshooting Charge unit Toner cartridges Color imag...

Страница 33: ...vice You have entered the Menu mode in the printer panel The printer is not ready is disabled or has detected an error The printer has stopped because it detected a user correctable error such as an o...

Страница 34: ...an continue to print up to 100 more pages The color density is set incorrectly in the printer panel A single color appears faded Check the density setting by printing the Calibration Test Print in the...

Страница 35: ...or imaging unit is scratched Replace the color imaging unit The color imaging unit has reached the end of its useful life On the Test Print straight thin light vertical line in colors Prints are missi...

Страница 36: ...ximately the same vertical place on the page On the Test Print large light spot s appear randomly Troubleshooting The fuser unit is damaged Replace the fuser unit The color imaging unit is scratched R...

Страница 37: ...its useful life The surface of the printed image appears to have vertical scratches visible by holding the print at an angle and observing the shine of the image At first the scratches appear only on...

Страница 38: ...e the transfer unit Toner spots appear on the back of the media Dark and wavy vertical streaks appear in all colors Remove and reinsert the charge unit Replace the charge unit The charge unit is dirty...

Страница 39: ...ng The problem could be with one of the following BEngine control board BDeveloper voltage BLaser scanning unit mirror Turn the printer off and back on again If the problem persists call for service o...

Страница 40: ...hese image samples may differ depending on the media or circumstances temperature and humidity using the printer Image Quality at Solid Image Pattern Normal Image Sample Poor Image Sample Image Qualit...

Страница 41: ...nter not operating Make sure that you connected the interface cable s properly If you can t make a print The setting for printing is not effective Some applications may not allow you to change the set...

Страница 42: ...ies in the transparency tray Make sure that the media is installed under the hooks at the front of the media tray If printing on transparencies and your printer has a 2nd Cassette Feeder make sure tha...

Страница 43: ...ion Card Refer to Adjusting the Color Density in the Settings and Printing for instructions on comparing and setting color density Corrective Action Make sure that you use a high quality laser paper 6...

Страница 44: ...re caused by fingerprints or dust introduced into the printer while installing the color imaging unit or loading media Make sure that the surface where you unpack the color imaging unit paper and tran...

Страница 45: ...pty Cyan Toner Cartridge Not installed Ethernet Card Check Error Front or Right door Open Fuser Unit Not installed Black Toner Empty Black toner cartridge is empty Replace the black toner cartridge no...

Страница 46: ...Imaging Unit Not installed Replace the color imaging unit with the one compatible with this model see the supplement for supplies provided An incompatible color imaging unit is installed Imaging Unit...

Страница 47: ...a in it or press G CANCEL button on the printer panel to cancel the print job When the lower line indicates the location for the media tray to be installed follow that message Legal paper tray is not...

Страница 48: ...n the lower media tray Lower Tray Empty Lower tray is empty in the 2nd cassette feeder option Replace the magenta toner cartridge now Install the magenta toner cartridge Install the media tray with me...

Страница 49: ...ot installed Paper feeder is not installed Wait until the printer cools down or use in a cooler place below 35 C 95 F The printer is too hot or room temperature is too high to print Labels Too hot to...

Страница 50: ...tandard tray Media tray is empty Upper Tray Empty Install the standard tray Standard tray is not installed Upper Tray Not installed Replace the yellow toner cartridge now Yellow toner cartridge is emp...

Страница 51: ...ur reseller first or Panasonic BPlease use the original carton and all of the original packing materials BIf you do not have the packing for the color imaging unit and the transfer unit contact Panaso...

Страница 52: ...s from the printer remove the media from the tray s 3 Put the protective stopper included in the original packing material into the hole in the metal plate as shown below Pressing down the metal plat...

Страница 53: ...e printer 5 If you have other media trays repack them for shipping or storage in their original shipping boxes 6 Open the printer s front door Loosen the two thumbscrews by turning them counterclockwi...

Страница 54: ...en handle on the left Pull the color imaging unit out of the printer IMPORTANT BDo not touch the green surface the right side or the black belt the under side Finger prints may affect the print qualit...

Страница 55: ...a protective black plastic sheet CAUTION BDo not expose the color imaging unit to light for more than 45 seconds to avoid damage 9 On the color imaging unit turn the upper lever 90 counterclockwise w...

Страница 56: ...Settings and Printing Maintenance Specifications 56 10 Insert the color imaging unit into the packing 11 Open the left side door Using the green handles slide the paper feeder out Repacking...

Страница 57: ...ting Maintenance Specifications 57 12 Push in on green tabs to unlock the cover Raise the cover until it catches in the open position 13 Rotate the transfer unit s green handles up Lift out the transf...

Страница 58: ...dles down and wrap the transfer unit with a piece of paper and adhesive tape NOTE BDo not touch or bump the roller it can damage the roller 15 Install the plastic cover and insert the transfer unit in...

Страница 59: ...ations 59 16 Packing the toner cartridges Open the right side door Remove a toner cartridge CAUTION BTo avoid possible toner spillage do not tilt the cartridge Replace the shipping cover Secure the sh...

Страница 60: ...ner will not be retained by typical vacuum dust collectors 18 If you have an auto duplex printing unit and or 2nd Cassette Feeder If you don t have an auto duplex printing unit and 2nd Cassette Feeder...

Страница 61: ...61 19 Raise the output tray and secure it to the printer with adhesive tape Secure the front door the multi purpose tray and the left side door to the printer with adhesive tape 20 Repack any other ac...

Страница 62: ...Settings and Printing Maintenance Specifications 62 21 Repack the printer in the original shipping box Make sure that you keep the printer upright and level when moving Repacking...

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