8. Help
60
Troubleshooting
8.3 When a function does not work, check here
8.3.1 Initial settings
8.3.2 General
Problem
Cause & Solution
I cannot hear a dial tone.
L
The telephone line cord is connected to the
[
EXT
]
jack on the unit.
Connect to the
[
LINE
]
jack (page 18).
L
If you use a splitter/coupler to connect the unit, remove the
splitter/coupler and connect the unit to the wall jack directly. If the
unit operates properly, check the splitter/coupler.
L
Disconnect the unit from the telephone line and connect a known
working telephone. If the working telephone operates properly,
contact our service personnel to have the unit repaired. If the
working telephone does not operate properly, contact your
telephone company.
L
The power cord or telephone line cord is not connected. Check the
connections.
L
If you connected the fax machine through a computer modem,
connect the fax machine directly to a telephone line jack.
I cannot make calls.
L
The dialling mode setting may be wrong. Change the setting
(feature #120 on page 19).
The unit does not ring.
L
The ringer volume is turned OFF. Adjust it (page 20).
Problem
Cause & Solution
The other party complains
they only hear a fax tone
and cannot talk.
L
FAX ONLY mode is set. Tell the other party the number is only used
for faxes.
L
Change to TEL mode by pressing
{
AUTO ANSWER
}
.
The
{
REDIAL/PAUSE
}
button does not function
properly.
L
If this button is pressed during dialling, a pause will be inserted. If
pressed immediately after a dial tone is obtained, the last number
dialled will be redialled.
During programming, I
cannot enter the code or
ID number.
L
All or part of the number is the same. Change the number: feature
#434 (page 55) and #435 (page 55).
The unit beeps.
L
The memory reception alert of feature #437 is ON (page 55), and
the unit has a document in memory. Press
{
STOP
}
to stop the
beeps, then see the displayed message instructions to solve the
problem.
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